Ducat916

Congratulations to the winners & everyone involved in this, what a result! 👍👍

Touching post @stefffana, @BackyardBullion just sent payment for some more tickets

26 minutes ago, richatthecroft said:

A maelstrom of delightful metal today.

Thank you @Ducat916 for the 5oz Gothic Crowns.  I returned to the RM and opted for a refund on my 10oz Gothic’s due to poor quality- these beautiful 5oz examples are a fantastic substitute.

The Four Generations Crown from Chards is another step nearer my Crown run 👍 

I already have a Jubilee Quarter Ounce but I couldn’t resist a PF70 graded example for only a little over issue price, at an eBay auction, not sure about the label, jury is out.

Also received is a Platinum Jubilee Silver Proof stamp cover- only 200 issued by the Royal Mint. And finally, a 1970 Proof Coin Set featuring the last issues of pre- Decimal Coinage & a lovely King George V Silver Jubilee medal. 

Your photos are soooooo much better than mine , great collection you have there!

On 18/02/2022 at 20:58, Ducat916 said:

Oh dear, looks like Queenie's been glassed, off back to RM it goes - had a lovely chat with same lady I used for my previous return

 

Surely RM must question the expense of all the returns they have to pay for.

Ok well RM have sent a replacement, nice low COA, I was hopeful but.....rather disappointed, can't live with this one either.

Screw capsule wasn't fully closed. Queenie's cheek no longer scratched but the reverse has numerous issues:

Quite a big ding on the body of the unicorn, missing frosting on bottom of the unicorns cheek, the swirl to the right of the crown, the bottom corner of the first 2, the rim under the 0, numerous small spots of frosting missing above the Mon Droit & the I of the DEI on the obverse. 

Some can only be seen when you tilt the coin in light but once seen, can't be unseen.

Obviously I'm going to send it back, rang RM today & the chap said I could have another replacement as they always mint more than required. I asked if he could guarantee the replacement would be free of issues as this is already a replacement. He deflected the question & said to return for a replacement or refund.

Not sure what to do, am thinking of just getting a refund, getting frustrated at RM returns now

On 14/02/2022 at 22:07, Ducat916 said:

Got in touch with RM customer services again today. Pleasant staff & they confirmed if I return my Portrait they'll assess it & if deemed not up to standard, I'll get a replacement coin (would be reminted). So off to RM it goes....if I get a returns label - they said they'd email me one in 10 mins but it's been 7 hrs & still no email (checked my spam folder).

Come on RM, just put this right

Well RM have put this right. Received a new Portrait today & very pleased with it. Hope everyone else who returned got a good replacement.

19 minutes ago, FlorinCollector said:

Did they mention replacements? I'm guessing not possible for this release. 

Mmm, interesting point. I did ask the how can they replace a struck on the day & I asked if they'd struck more on the day than were required, for the inevitable requests for replacements. I've asked for a replacement...we shall see

Oh dear, looks like Queenie's been glassed, off back to RM it goes - had a lovely chat with same lady I used for my previous return

Surely RM must question the expense of all the returns they have to pay for.

On 12/02/2022 at 20:35, Ducat916 said:

I too have had issues with the 2oz Gothic Portrait. Arrived with no filler padding in the outer box, capsule open & some missing frosting on the coin (exact same place as @BackyardBullioncoin), didn't even have QC label anywhere.

I'm in a dilemma, do I return the coin & risk getting an even worse one back or possibly no replacement at all.

I rang RM customer service today & spoke to a very nice lady, i was very polite & absolutely not having a go at customer service staff. In return, she listened to every issue & will put an explanation on my order. As to what to do, she said she would have to speak to a manager. I mentioned I'd seen lots of issues with this coin including @BackyardBullion YouTube video & that my coin has the exact same issues.

I asked what can be done, can they be re-mint & I get a replacement. She said they'd seen plenty of issues of the coin online but the coins were sold out & she couldn't guarantee me a replacement, this would have to decided at a higher level & I got the impression that they'd been informed of so many issues, a meeting at RM may be held to decide what to do.

As with others, this is a 2 coin set so don't really just want a refund.

She advised to ring back on Monday when they may have more news of a way forward with these coins.

She was extremely helpful & I feel for the customer services staff, having to not only deal with a huge amount of releases (there's the FA cup coin on Monday) but they also have to deal with more calls generated by sub par coins.

I can only hope they deal with an ordinary person lucky enough to get one one these coins, myself, the same way they deal with the big RM spenders - I really hope they re-mint these & do a proper QC check before sending out 🤞

 

 

Got in touch with RM customer services again today. Pleasant staff & they confirmed if I return my Portrait they'll assess it & if deemed not up to standard, I'll get a replacement coin (would be reminted). So off to RM it goes....if I get a returns label - they said they'd email me one in 10 mins but it's been 7 hrs & still no email (checked my spam folder).

Come on RM, just put this right

7 hours ago, MaxeBaumann said:

Hello dear silver friends, not today but yesterday I received the 10oz Kookaburra 2021. I know the coin is very expensive, but I am still very happy to have one in my collection. Greetings from Maxe.

Wonderful photo Maxe & beautiful coin

Congratulations @Widsith& @HerbertDTurbot, great prize! 👍

Congratulations @metallica73, lovely coin 👍

12 hours ago, DarkChameleon said:

You gone funko pop collector now too?.

😁 ha ha , no it's not really for me but this was a one off purchase & those capsules are cool👌

On 03/07/2021 at 13:47, Jamesd said:

Nothing fancy this week but cool custom made capsules for the beskar bars. 

They look great @Jamesd, if you don't mind me asking, where did you get the custom capsules from?

Congratulations @Fadeingstar 👍:)

Ticket 65

Congratulations @GoldenBrit! 👍

Congratulations @Silverhigh! 👍

Congratulations @Simmi! 👍

Congratulations @SilverStorm! 👍