Three graces coin

[Clockpuncher]

I was on phone to the RM this morning and was told all cancellations went through yesterday. If you didn’t get an email you’re probably OK 👍

[Rll1288]

1 minute ago, Clockpuncher said:

I was on phone to the RM this morning and was told all cancellations went through yesterday. If you didn’t get an email you’re probably OK 👍

Is it too early to say.... Phhheeewww

[MikeG1978]

3 minutes ago, Rll1288 said:

Is it too early to say.... Phhheeewww

I think so mate until its in my hands I am not counting my chickens 

[CadmiumGreen]

I am showing the 2 oz Gold Three Graces in Completed Orders from my Royal Mint account!

Edited February 24, 2021 by CadmiumGreen

[Paulo]

 

So, I was one of the many unlucky ones who had multiple bank/credit card errors when landing back on the Royal Mint website following successful card transaction. 

Does anybody know with any certainty why this happened?

Feel sorry for everyone who missed out! 

 

[MikeG1978]

5 minutes ago, CadmiumGreen said:

I am showing the 2 oz Gold Three Graces in Completed Orders from my Royal Mint account!

Debited too? if so fantastic

[AndrewSL76]

9 minutes ago, CadmiumGreen said:

I am showing the 2 oz Gold Three Graces in Completed Orders from my Royal Mint account!

Does it show as £0 or as the specified price? I hope the latter....otherwise get on the phone to them. Given they were offering the 2oz gold to people in the afternoon, I would be curious to know why your order was cancelled.

A.

[AurumArgenti]

If it gives anyone some reassurance mines still open and no email yet?

No news is good news right? 😬😳

[Oldun]

From an earlier poster’s comment and my experience this morning on the phone, there is cause for optimism.......

Edited February 24, 2021 by Oldun

[Gypsy]

31 minutes ago, Paulo said:

 

So, I was one of the many unlucky ones who had multiple bank/credit card errors when landing back on the Royal Mint website following successful card transaction. 

Does anybody know with any certainty why this happened?

Feel sorry for everyone who missed out! 

 

It was a mission trying to make payment. My payment kept getting rejected and I kept getting logged out of my account. I think there was to much traffic and the website couldn’t cope

[Aiden2343]

My order has also been moved from ”open” to ”closed”. I can click for more details and the payment amount looks good. The money is no longer visible in my account. However, when I go to my transaction history the payment still says ”pending”. Also, no email as of yet, apart from the initial order confirmation. I’ll let you know if anything changes.

[Frenchie]

35 minutes ago, MikeG1978 said:

Debited too? if so fantastic

Payment with CC is only a pre authorisation normally until despatch. 

[MikeG1978]

6 minutes ago, Frenchie said:

Payment with CC is only a pre authorisation normally until despatch. 

Sorry I meant completed with the full price and not a zero

There is a lot of chatter on FB saying all cancelled orders are done now so open are being honoured I am still anxious about it 

[Oldun]

To repeat, I spoke with the RM about a separate issue on my order page and he said nothing about the order being cancelled. 

[ExpatBrian]

1 hour ago, CadmiumGreen said:

I am showing the 2 oz Gold Three Graces in Completed Orders from my Royal Mint account!

My AM confirmed that the gold is being shipped out today 😄🙌

[MikeG1978]

I rang as some people are saying theirs are dispatched the woman was polite and said whilst not 100% guarantee I look to have one reserved 

I think if open still its a good sign I was not even this anxious when my wife was in labour with the first child 

[Rll1288]

just checked mine are in "closed" with amount still showing so hopefully thats good 

[1stsovereign]

I am after one gold 2oz guys,

I am offering £25000 

Please get in touch 

[Rll1288]

1 minute ago, 1stsovereign said:

I am after one gold 2oz guys,

I am offering £25000 

Please get in touch 

I have a silver 2oz for that if you like 🙂

[1stsovereign]

Just now, Rll1288 said:

I have a silver 2oz for that if you like 🙂

I am done with silver for now. Thx 

[LawrenceChard]

18 hours ago, creative said:

I think a lot of it comes to the investment in the backend for this type of situation. Generally a sellout coin at this rate is not the norm for the RM, so they’ve not likely invested in the dev time required to solve this issue. It takes a lot of development and extremely fast gateways and hardware to handle transactions like this. 

 

It is more than interesting to hear your thoughts on this.

We sometimes get negative comments on our website, for example:

I said:
"Our website is still a "work in progress", and under almost continual development, some updates happened today, although I have not yet had chance to compare old with new."

and got a response:

"Sorry to say, the wording of 'work in progress' could have quite easily been used in 1995, even in 2005 with a smaller company with fewer employees, In 2021 it doesn't wash anymore. There are dozens of IT companies in the North West, as there all over the country. Get three in and ask for a quote? Or be the first dealer to have a set price for an hour rather than trying to keep up second by second?"

which is not a totally unreasonable comment, in my opinion, but which is actually quite superficial. I followed it up with:

"All our websites have been WIP since they launched in 1998, perhaps if I called it continuous improvement, you would agree.
If we ever get them better than Amazon and a few others, we might just allow ourselves to celebrate and relax for a few days, but until they are perfect, we aim to keep improving them. I don't believe that perfection can be achieved, so it will be a long job.

As things stand, we have more than one active contractor, which is why we can and do roll out improvements almost constantly."

We had one small example of synchronisation problems recently. We had just one piece in stock of a particular silver eagle. We managed to oversell it, because two people bought it the same minute. Although our system was aware we had 1 in stock, we do not "reserve" when someone "adds to basket", so both had done so, then both bought. A typical customer response to this might be that we should have a better website, but perhaps expressed less politely. We have added a fix for this particular error, but I am aware that a "perfect" solution, to handle all similar cases, is likely to require a more complex but robust fix.

I also wonder if snipers who criticise websites have any idea how much work it requires to achieve excellence, and what typical costs may be.

Any insight you can provide would be welcome, and not just by me, as I think are many TSF members who would also be interested.

 

[Stu]

My experience has been they dispatch the gold proofs before the silver. Would imagine the same here.

[GoldenGriffin]

1 hour ago, Gypsy said:

It was a mission trying to make payment. My payment kept getting rejected and I kept getting logged out of my account. I think there was to much traffic and the website couldn’t cope

Anyone having problems with payment when checking out, call your bank and ensure they do not block any transactions from the Royal Mint.

I think I remember my first purchase with the Royal Mint now, quite a few years ago, and I had to set up another password when the bank security systems kicked in during a transaction, to confirm the transaction was actually genuine (from me). 

I don't have this extra security kick in nowadays when I make a purchase.

[GoldenGriffin]

38 minutes ago, SovCollector said:

My AM confirmed that the gold is being shipped out today 😄🙌

You've got to post some snaps when you get it, just to make us drool.

[ExpatBrian]

6 minutes ago, GoldenGriffin said:

You've got to post some snaps when you get it, just to make us drool.

My experience with the RM when buying any 2oz gold coin starts with sheer excitement that the package has arrived. Even more excitement when I look at the coin for the first time... and then deep depression when I find a very noticeable flaw on the coin.  I wasn’t bi-polar before I started coin collecting but I’m pretty sure I am now 😬

Edited February 24, 2021 by SovCollector