anyone else had issues with bleyer ?

[garyg]

after using bleyerbullion for years they totally screwed me over. i paid for my items in full at the time of purchase on their website. after a couple days when i didnt recieve a postal tracking number, i checked my email and found that they wanted pictures of my passport, but this was to distract me from the fact that they never really had the items that they advertised. after a couple of phone calls and emails they admitted that they didnt really need a picture of my id, and also they didnt have the coin's which i had paid for. i have spoken to barclays fraud team and am in the process of trying to get my money back.

be warned

gg

[MJCOIN]

Never had a problem with Bleyer.  Bought a few items from them and they have always been polite and great at keeping me updated.

[Roy]

Ah, the old 'I just joined 2 hours ago and my first post is to complain about a dealer' ruse.

 

[NewCoins]

1 hour ago, garyg said:

after using bleyerbullion for years they totally screwed me over. i paid for my items in full at the time of purchase on their website. after a couple days when i didnt recieve a postal tracking number, i checked my email and found that they wanted pictures of my passport, but this was to distract me from the fact that they never really had the items that they advertised. after a couple of phone calls and emails they admitted that they didnt really need a picture of my id, and also they didnt have the coin's which i had paid for. i have spoken to barclays fraud team and am in the process of trying to get my money back.

be warned

gg

You joined two hours ago just to post this ?

[Gordy]

Never had an issue with Bleyer, they are on here, you could ask them, staff are great and polite, i always check stock levels on items I buy with them for ease but regardless, flawless in my experience..... 

2 hours ago, garyg said:

after using bleyerbullion for years they totally screwed me over. i paid for my items in full at the time of purchase on their website. after a couple days when i didnt recieve a postal tracking number, i checked my email and found that they wanted pictures of my passport, but this was to distract me from the fact that they never really had the items that they advertised. after a couple of phone calls and emails they admitted that they didnt really need a picture of my id, and also they didnt have the coin's which i had paid for. i have spoken to barclays fraud team and am in the process of trying to get my money back.

be warned

gg

you never said if they offered you a refund?

[Tn21]

Surly they will give your money back?

 

[James32]

2 hours ago, garyg said:

after using bleyerbullion for years they totally screwed me over. i paid for my items in full at the time of purchase on their website. after a couple days when i didnt recieve a postal tracking number, i checked my email and found that they wanted pictures of my passport, but this was to distract me from the fact that they never really had the items that they advertised. after a couple of phone calls and emails they admitted that they didnt really need a picture of my id, and also they didnt have the coin's which i had paid for. i have spoken to barclays fraud team and am in the process of trying to get my money back.

be warned

gg

Barry what about ye?

[SilverDrum]

8 minutes ago, James32 said:

Barry what about ye?

 

[James32]

2 minutes ago, James32 said:

Barry what about ye?

Few interesting facts about @BleyerBullion 

Not all their items are in stock and that's up to customer to check.

They recently stood over a price glitch which cost them a few thousand pounds so I sincerely doubt they are playing games and a refund shouldn't be a problem. 

They are on here so reach out to them and discuss privately until satisfied. 

When my first and only order ( but not the last) was ready to be shipped ,I got a nice courtesy call to make sure I'd be in on day of delivery, not many do that!!

Maybe you genuinely do have a grievance, but to come straight through the door with size 14s on ranting ,instead of seeking advice and help isn't the way to get problems resolved, not to mention could harm said business drastically. 

[Gordy]

all we need now is a Larry and a Harry and we have a full house!!!!!! 😉

[Gordy]

43 minutes ago, James32 said:

Few interesting facts about @BleyerBullion 

Not all their items are in stock and that's up to customer to check.

They recently stood over a price glitch which cost them a few thousand pounds so I sincerely doubt they are playing games and a refund shouldn't be a problem. 

They are on here so reach out to them and discuss privately until satisfied. 

When my first and only order ( but not the last) was ready to be shipped ,I got a nice courtesy call to make sure I'd be in on day of delivery, not many do that!!

Maybe you genuinely do have a grievance, but to come straight through the door with size 14s on ranting ,instead of seeking advice and help isn't the way to get problems resolved, not to mention could harm said business drastically. 

If i jumped in with size 14's i'd faal ower, i'm only a size 8...... 

[dicker]

Welcome to the forum @garyg 

What an entrance.  I am reminded of “Who Dares Wins” (the film) where two SAS trooper blow the wall and kill the female terrorist and her side kick with their Browning Hi-Powers*, saving the mother, baby and a policeman handcuffed to the stair post.

May I suggest that a slightly different approach would pay dividends.  That is:

- Say Hello on the new members section

- Use the search function which (many discussions on identity checks etc)

- State the problem without blaming and ask for advice (there are many BB customers here, other dealers and those with experience of resolving issues efficiently and quickly)

- Listen to the advice from the forum

I don’t know the timing of your transaction but in the current market with gold Prices ratcheting higher, I doubt you are sitting on a loss.

Mentioning fraud in the context of a respected bullion dealer is somewhat dramatic and will be a big deal to a business that works hard to be fair in their dealings.

Best

Dicker

 

*Note to @LawrenceChard “Hi”, rather than “High” is Browning’s Americanism, not mine!  

[Ukbullionfan]

Wouldn’t they just give you a refund ? Lol . This post seems abit fishy ? Is that you Mr chard ??? 

[ady]

Nothing but a professional service when I have made purchases, always pick up the phone for a chat on any issue.

[LawrenceChard]

21 hours ago, garyg said:

after using bleyerbullion for years they totally screwed me over. i paid for my items in full at the time of purchase on their website. after a couple days when i didnt recieve a postal tracking number, i checked my email and found that they wanted pictures of my passport, but this was to distract me from the fact that they never really had the items that they advertised. after a couple of phone calls and emails they admitted that they didnt really need a picture of my id, and also they didnt have the coin's which i had paid for. i have spoken to barclays fraud team and am in the process of trying to get my money back.

be warned

gg

Bleyer Bullion happen to be a competitor of ours, but I have only ever heard positive stuff about them, similar to the responses you can already see on here.

Being slightly pedantic, seeing any post using all lower case in its title always prejudices me a little, even before I get to read the rest of it. I guess you posted it from your mobile phone.

I find it difficult to believe that Bleyer Bullion totally screwed you over (cue music: 

 

Your post is very short on hard facts and evidence.

If you had stated exactly what you bought, with the time and date, you may be more credible.

You already seem to admit you did not check your e-mails at the time. A copy of their e-mail to you would help, as would a screenshot of their offer at the time, now, and a link to their product page.

It is not fraudulent to offer to sell things when you are awaiting stock of them. If it was, then the whole of the Royal Mint would be on death row by now!

It is quite common for consumers with a grievance or complaint to tell only half a story, and to omit key facts.

Try telling the truth, the whole truth, and nothing but the truth, and you may get some credence (not another song cue) here.

Would it have been too much to expect you to tag @BleyerBullion in to your post, so they would be aware of it, and be able to set the record straight.

I notice you do not use your actual real name, unless actually it is "garyg". While there can be valid reaons for using a pseudonym, it is far too easy for trolls and cowards to operate on social media forums under the convenient cloak of anonymity.

😎

Edited March 7, 2022 by LawrenceChard

[LawrenceChard]

9 hours ago, Ukbullionfan said:

Wouldn’t they just give you a refund ? Lol . This post seems abit fishy ? Is that you Mr chard ??? 

I don't know if this was an attempt at humour, but it is rather a snide comment, and not your first.

If I post anything, it is using my own actual real name.

I resent your insinuation that I would resort to underhand, anonymous posts.

It is common courtesy to capitalise names, but perhaps you are also using your mobile like the OP here, and are too lazy to make the extra keystroke.

😎

[Piperscoins]

I've bought from them a few times.  Everything went ok. 

Using your Banks Fraud department is strange,  companies can make mistakes.  I take it your complaint is  Bleyer Bullion are trying to get out of a contract because the metals price has risen significantly and they would make a lose in the trade you have with them.?  

You will be able to get your money back easily through your bank if you paid by debit card.  Though myself i would want to try  and find out what has gone wrong and take delivery at the contracted price.  If Bleyer want your passport then i cannot see that being a problem to get your delivery myself.

Ask them on the forum  

[Bxlsteve]

Nothing new in my comment but the obvious, if you take the time to create a pseudo on this forum, why on earth not writing first and foremost a message to bleyer themselves first? Then a message asking for help in there forum part? Especially as they have an official presence here ? I also always found that the best way to find help with a compagny, is by trying to work with them… 

on a last but important note for a new buyer, i would like to note, I remember when I bought my first coins (which I all lost in a tragic boat incident on the coast of Sardaigne) I was very stressed out by the postage part and by the time it took for them to arrive. Anything that happened during that period of waiting (including passeport checks) seemed terrible. This mostly as people always tells you there are so many fraudulent sellers. The last coins I bought before that accident, I was way more relaxed and understood some delay might happened.  
 

Cheers 

Edited March 7, 2022 by Bxlsteve

[dicker]

Gary logged on to post and hasn't been back to read any suggestions.

Let's hope is not a 'One post wonder' who has simply done a 'drive by shouting' to vent his spleen and will be back with some constructive comments on the forum.

I am not a betting man but I suspect there is more chance of finding Lord Lucan riding Shergar at the 1430 from Aintree.

Best

Dicker

[Smiler999]

Bought from Bleyer before, no issues whatsoever 

[Bigmarc]

15 hours ago, Roy said:

Ah, the old 'I just joined 2 hours ago and my first post is to complain about a dealer' ruse.

 

Just tried to see what your first post was but I don't think the archives go back that far. 

When I first joined it took me a while to navigate my way around so I am very suspicious of these type of posts. 

 

[Darr3nG]

So, to answer the OP's question, it would appear that nobody else has had issues with @BleyerBullion (from those who have responded, so far).

It has also been my experience that Bleyer are excellent to deal with, and I will certainly do so again.

[chrisdobb]

Bleyers, like all people can and do make mistakes, however.

My one and only experience with them was when I was made aware of a mistake they made recently, regarding the pricing of a coin, I took my chances and purchased the coin fully expecting, and understanding, them to withdraw the offer.

They did not, they fulfilled their obligation and delivered, this I know they did for other people too (they did not have to)

This has gone a long way to create a lot of good will towards them, I for one am more than willing to give them the doubt, cut them a bit of slack and move on.

In my book they are a fully creditworthy company who are honest and sincere.

[GoldDiggerDave]

Garry, Barry all the same! 

[GoldDiggerDave]

Trouble makers Garry, Barry………….