anyone else had issues with bleyer ?

[Gordy]

Just now, GoldDiggerDave said:

Trouble makers Garry, Barry………….

Which one is Garry and which one is the giver?

[Britannia47]

It’s ironic that gg’s first post is top and tailed with Bleyers sponsorship banner. I tend to believe their message which states (BULLION DEALER)  TRUSTED PERSONAL SERVICE. How was the service for many years before that? First and last post?

[BleyerBullion]

Hi Gary

I see I am a bit late to the party here as I've been tied up in meetings all morning. I really do not understand why you felt the need to air something that I thought we had already addressed to your complete satisfaction.

Since this is in the public domain I am respecting your privacy, but here are the facts to put the record straight. I am very proud of my wonderful team who bend over backwards to help people all they can, it is a shame when this is not appreciated.

You have purchased several times from us and due to the amount of money spent overall, we requested standard compliance information. The fact that we have these procedures, keeps our bank and our merchant terminal provider happy. We do not pass this data onto anyone and this was clearly explained to you in a long email from me personally. Bullion dealers are routinely targeted by fraudsters using innocent people's money to buy bullion that can be easily turned into cash, our request to you was strictly standard practice - nothing more than that.

This was your tenth order over a period of almost 7 years so yes, since you seemed so upset about being asked for ID and your orders are not of enormous value, I felt it reasonably safe to make a small exception in this case. You ordered 2021 coins and 2022 coins. Our database was out, so there were no 2021 coins available but I did have 2022 coins coming in. 

In addition to waiving the ID request, I offered you a discount of £43.46 or a refund for the 2021 coins.

You were not happy with this offer and requested a refund. My sales team processed the refund immediately and advised that it may not show up immediately on your account.

I am interested to know what else we could possibly have done to please you?

I hope that whatever pain you are in will pass soon.

Best wishes

Caroline

 

[BleyerBullion]

3 hours ago, LawrenceChard said:

Bleyer Bullion happen to be a competitor of ours, but I have only ever heard positive stuff about them, similar to the responses you can already see on here.

Being slightly pedantic, seeing any post using all lower case in its title always prejudices me a little, even before I get to read the rest of it. I guess you posted it from your mobile phone.

I find it difficult to believe that Bleyer Bullion totally screwed you over (cue music: 

 

Your post is very short on hard facts and evidence.

If you had stated exactly what you bought, with the time and date, you may be more credible.

You already seem to admit you did not check your e-mails at the time. A copy of their e-mail to you would help, as would a screenshot of their offer at the time, now, and a link to their product page.

It is not fraudulent to offer to sell things when you are awaiting stock of them. If it was, then the whole of the Royal Mint would be on death row by now!

It is quite common for consumers with a grievance or complaint to tell only half a story, and to omit key facts.

Try telling the truth, the whole truth, and nothing but the truth, and you may get some credence (not another song cue) here.

Would it have been too much to expect you to tag @BleyerBullion in to your post, so they would be aware of it, and be able to seet the record straight.

I notice you do not use your actual real name, unless actually it is "garyg". While there can be valid reaons for using a pseudonym, it is far too easy for trolls and cowards to operate on social media forums under the convenient cloak of anonymity.

😎

Hi Lawrence

Thank you very much for your kind words of support.

Caroline

[Gordy]

7 minutes ago, BleyerBullion said:

Hi Gary

I see I am a bit late to the party here as I've been tied up in meetings all morning. I really do not understand why you felt the need to air something that I thought we had already addressed to your complete satisfaction.

Since this is in the public domain I am respecting your privacy, but here are the facts to put the record straight. I am very proud of my wonderful team who bend over backwards to help people all they can, it is a shame when this is not appreciated.

You have purchased several times from us and due to the amount of money spent overall, we requested standard compliance information. The fact that we have these procedures, keeps our bank and our merchant terminal provider happy. We do not pass this data onto anyone and this was clearly explained to you in a long email from me personally. Bullion dealers are routinely targeted by fraudsters using innocent people's money to buy bullion that can be easily turned into cash, our request to you was strictly standard practice - nothing more than that.

This was your tenth order over a period of almost 7 years so yes, since you seemed so upset about being asked for ID and your orders are not of enormous value, I felt it reasonably safe to make a small exception in this case. You ordered 2021 coins and 2022 coins. Our database was out, so there were no 2021 coins available but I did have 2022 coins coming in. 

In addition to waiving the ID request, I offered you a discount of £43.46 or a refund for the 2021 coins.

You were not happy with this offer and requested a refund. My sales team processed the refund immediately and advised that it may not show up immediately on your account.

I am interested to know what else we could possibly have done to please you?

I hope that whatever pain you are in will pass soon.

Best wishes

Caroline

 

Well put Caroline...... 👍

[BleyerBullion]

Hi Everyone

Thank you all for the lovely things you have said about our team at Bleyer and kind words of support, even from Lawrence at Chards. 

Things are very difficult at the moment for everyone. People have been set against one another and bent a bit out of shape - whether about Brexit, Covid, Ukraine or something else.

We recognise this and try to combat it by showing compassion, rather than getting angry as that doesn't help anyone.

I think it helps to think of us as all being on the same team.

I hope you all have a wonderful day, I have a bit of Devon sunshine here to put a smile on my face as well as knowing that many of you have our backs.

Thank you again.

Caroline

 

[Paul]

Ive used @BleyerBullion only three times, but each time was a fantastic experience and items came next day delivery. 

Never have had to speak with them or email about anything as everything was perfect 

[Silvergun]

Dealt with them many times and everything has always been top quality. 

[Roy]

3 hours ago, Bigmarc said:

Just tried to see what your first post was but I don't think the archives go back that far. 

When I first joined it took me a while to navigate my way around so I am very suspicious of these type of posts. 

 

 

[Bigmarc]

26 minutes ago, Roy said:

 

Ha, brilliant. Newbie Roy. 

I think it's only natural for new members to introduce themselves first.

 

[James32]

44 minutes ago, Roy said:

 

Welcome aboard Roy 😀 

[Gordy]

now we have two dealers linked to this thread... will @LawrenceChard or @BleyerBullion be getting in the new James Bond Diamonds are forever bars?

[LawrenceChard]

1 hour ago, BleyerBullion said:

Hi Everyone

Thank you all for the lovely things you have said about our team at Bleyer and kind words of support, even from Lawrence at Chards. 

 

Dear Caroline,

What do you mean even?

😎

[LawrenceChard]

9 hours ago, dicker said:

Let's hope is not a 'One post wonder' who has simply done a 'drive by shouting' to vent his spleen and will be back with some constructive comments on the forum.

I am not a betting man but I suspect there is more chance of finding Lord Lucan riding Shergar at the 1430 from Aintree.

 

"Let's hope is not a 'One post wonder'"

I was hoping the opposite!

"I am not a betting man but I suspect there is more chance of finding Lord Lucan riding Shergar at the 1430 from Aintree."

Oh dear, and I've got £50 riding on it at 20:1

😎

Just realised, maybe gg is a horse!

Edited March 7, 2022 by LawrenceChard

[LawrenceChard]

21 hours ago, garyg said:

anyone else had issues with bleyer ?

 

Yes, Gordon Brown and Saddam Hussein apparently.

😎

Oh, and possibly Cherie!

[dicker]

37 minutes ago, LawrenceChard said:

Dear Caroline,

What do you mean even?

😎

A comment that made my afternoon.

[dicker]

Gary has not been back yet 23 hrs after his “warning”.

Barry has been missing in action since Wednesday.

There is a strong correlation between poor spelling and grammar, making random assertions and then disappearing.

 

[Tn21]

The guy has expressed his dissatisfied experience with Bleyer which I feel he is entitled to do. This is a forum and yes granted this particular thread being the first is not great but imo well within his "rights". Folks come and go here on the forum, they come for the information or the deals and then the disappear. 

Being impartial to this and having read what both parties have stated it is clear now Bleyer have gone out of their way to satisfy this customer and have exhausted multiple options to provide the 'customer service' from the failed sale  

I think the individual wanted to vent his/her frustration at the fact that sale did not go through that is all. Most of us know there is always 2 sides to a story so initially I personally took the start of the thread with a pinch of salt.  

 

Maybe I am wrong about the individual within their right to make the thread,

please reply

Edited March 7, 2022 by Tn21

[Gordy]

20 minutes ago, dicker said:

Gary has not been back yet 23 hrs after his “warning”.

Barry has been missing in action since Wednesday.

There is a strong correlation between poor spelling and grammar, making random assertions and then disappearing.

 

Chuck Norris has found him

[sovereignsteve]

2 hours ago, Roy said:

 

newbies!😁

[BleyerBullion]

1 hour ago, LawrenceChard said:

Dear Caroline,

What do you mean even?

😎

Dear Lawrence

I should have said especially 😍

Thanks again

[BleyerBullion]

1 hour ago, Gordy said:

now we have two dealers linked to this thread... will @LawrenceChard or @BleyerBullion be getting in the new James Bond Diamonds are forever bars?

Is there much demand for these bars? I can find out but we haven't had much call for the James Bond series so far. Please contact us directly sales@bleyer.co.uk and we can look into it for you.

[LawrenceChard]

4 minutes ago, BleyerBullion said:

Dear Lawrence

I should have said especially 😍

Thanks again

No problem.

It's probably been a busy day for you.

I couldn't resist commenting on the undoubtedly unintended nuance.

🙂

[Ukbullionfan]

Maybe mods should delete this or the OP shoudlndontjebrifjtbtjinf and remove the thread ? I can’t lie I’m guilty of being a sheep a lot of the time and posts like this usually convince me to not purchase. After ready the comments and Caroline though I have reconsidered to potentially using them in the future. What I’m getting at is a lot of people usually can get swayed not just by posts like this but in everyday life with things. Innocent until proven guilty ? Lol. Seriously though I think this post should disappear.

[Gordy]

2 minutes ago, Ukbullionfan said:

Maybe mods should delete this or the OP shoudlndontjebrifjtbtjinf and remove the thread ? I can’t lie I’m guilty of being a sheep a lot of the time and posts like this usually convince me to not purchase. After ready the comments and Caroline though I have reconsidered to potentially using them in the future. What I’m getting at is a lot of people usually can get swayed not just by posts like this but in everyday life with things. Innocent until proven guilty ? Lol. Seriously though I think this post should disappear.

Really? What is it that offends you, this guy came on and tried to blight the reputation of a reputable dealer and possibly new investers may be put off buying from them which can harm their business and without any merit as they didn't do anything wrong in my eyes anyway

When I purchase or look to purchase from Bleyer I ALWAYS look at the stock levels on what I am wanting to purchase.

Posts like this need to be kept alive so new members and new investers can be assured that they wont be ripped off by dealers and if keeping this thread going helps Bleyer to keep their reputation it can only be a good thing.

The OP came on here, became a member and never upgraded so it cost him nowt and he proceeded to post a slur against Bleyer without them knowing what was up and then he promptly buggered orf....

As they say. small pebbles can cause large ripples..

In this case i think the members are fully 100% correct in defending Bleyer in this matter.

He has as much chance to respond and defend what he is saying but where is the response?

Elvis (garyg) has left the building and if he has decided not to become a fully fledged member of the forum then this great forum has not lost one iota of influence.

This is just my opinion by the way and no animals (greyhounds) were harmed in the writing of this comment 

How many or these comments can you fit in a tube?