2022 Sovereign design revealed?

[FlorinCollector]

Anybody got any updates on the 4 coin set  ? Just after launch I was told 7-10 days which ain't happening now. 

[watchesandwhisky]

1 minute ago, FlorinCollector said:

Anybody got any updates on the 4 coin set  ? Just after launch I was told 7-10 days which ain't happening now. 

Was told 17th of December for mine mate.

[BackyardBullion]

1 minute ago, FlorinCollector said:

Anybody got any updates on the 4 coin set  ? Just after launch I was told 7-10 days which ain't happening now. 

I rang about mine today, in theory ready for dispatch by end of this week

[FlorinCollector]

Cheers to you both! Hopefully with us for christmas then  

[James32]

4 minutes ago, FlorinCollector said:

Anybody got any updates on the 4 coin set  ? Just after launch I was told 7-10 days which ain't happening now. 

Really advise giving a ring asap, not trying to alarm you but just waiting hasn't worked out for others earlier in the thread 🤞🤞

Just now, James32 said:

Really advise giving a ring asap, not trying to alarm you but just waiting hasn't worked out for others earlier in the thread 🤞🤞

Ignore me 😁 didn't see the above comments in time

[FlorinCollector]

@James32 Cheers mate I will annoy them again tomorrow 😅 they did tell me last time I have got one but you never know.

[James32]

3 minutes ago, FlorinCollector said:

@James32 Cheers mate I will annoy them again tomorrow 😅 they did tell me last time I have got one but you never know.

😅👍

[FlorinCollector]

@James32 The wait hasn’t been that bad considering they haven’t took the money yet. I just hope it comes issue free 

[BackyardBullion]

5 minutes ago, FlorinCollector said:

@James32 The wait hasn’t been that bad considering they haven’t took the money yet. I just hope it comes issue free 

Yeah, imagine my world where they have had my money for 3 weeks for this set...no coins yet!

[James32]

5 minutes ago, FlorinCollector said:

@James32 The wait hasn’t been that bad considering they haven’t took the money yet. I just hope it comes issue free 

Yeah I'm sure any mistakes have been well ironed out by now.

 

[FlorinCollector]

It is weird how sometimes they take the money and sometimes it is when it is dispatched. I paid by CC and they re release funds then charge card at dispatch. Is it right then that paying by debit card they take the money there and then and keep it?

[LawrenceChard]

On 06/12/2021 at 18:10, Darr3nG said:

Absolutely gutted! Just called the Royal Mint for an update on both my 4 and 5 coin sets, which had recently moved from open to completed... They cancelled the orders!!!

I was only calling for an update on delivery - there was no email, or call explaining. Just cancelled! They hinted that it was because I had exceeded the household limit, but would not confirm.

The operator was friendly and sympathetic, and has promised that I will receive an email tomorrow to fully explain the cancellation.

He also stated that there is no way for them to fix/reorder, as the 2022 proof sovs have been fully allocated.

That does sound appalling!

Perhaps you could offer to sort their systems out for them, for a small fee. 

😎

[MJCOIN]

3 hours ago, FlorinCollector said:

Anybody got any updates on the 4 coin set  ? Just after launch I was told 7-10 days which ain't happening now. 

I recieved mine about 3 or 4 days after release date.

[Foster88]

I’ve had some more hopeful news following my email to Anne Jessopp about the loose capsules following advice from @BackyardBullion and @Oldun. Some of you might remember that I was one of the unlucky few or majority possibly that received their sovereign loose in the box. Oddly the capsule was practically closed.

I have to say, up to now, I’ve been impressed with the Royal Mint customer service so no problems with that.

They have now offered and promised to replace my sovereign. I am happy about this and having spoken with them on the phone today, they called me which I was surprised about, they have assured me I’ll get a replacement.

I’ve learned that they are taking measures to send replacements and original orders of those who haven’t got theirs with foam inserts. Not ideal I suppose but and this is the but, they’ve acknowledged the fault with the capsules and they are rectifying it. Admitting there’s a problem can’t have been easy for them. So they’re rectifying it with foam inserts which might be a little bit like shutting the stable door after the horse has bolted, perhaps, but they’re doing something about it. Which is good.

So and I’m presuming here, those who are still waiting for their original orders or replacements, you’re waiting because they’re waiting for the foam to modify the packaging. That’s what I was told by RM.

Lastly I asked the question many of us have been wondering, will I get someone else’s return? No we won’t, after they inspect our returns and agree that there are defects, on an individual basis I think, they are reminted. We might possibly get the same certificate number but not the same coin or anyone else’s return.

I’d say my experience of RM customer service has been a positive one, I’m still nervous to return mine but I have faith that I’ll get a newly minted replacement.

I was told it might be mid January before a replacement arrives but it’s a month ish away and I’d rather wait to have a sovereign as it should have been originally.

I thought this might help others who are waiting for replacements.

 

[Oldun]

Coins arrived abroad after a long journey that started almost two weeks ago with a three night stay at customs included.

No cushioning inside the box nor taping, as I had asked for many times by email but they arrived safely and all in their capsules with the lids on. One capsule had started to rise up diagonally out of its hole but stayed in ultimately.

They did wrap the second outer box up with brown paper before putting all that into its final outer box. The other outer box was bulked out with a large air bubble cushion.

All coins look clean and mark free upon inspection, so the RM get a pat on the back from me, despite not taping the capsules into their hole as I had requested.

 

actual coin box, then the RM black box, then the RM picture box, then a cardboard box, then padding with a final outer cardboard box.

Edited December 8, 2021 by Oldun

[magpie79]

12 hours ago, FlorinCollector said:

It is weird how sometimes they take the money and sometimes it is when it is dispatched. I paid by CC and they re release funds then charge card at dispatch. Is it right then that paying by debit card they take the money there and then and keep it?

I pay by debit and they always take payment once dispatched which never helps the nerves ! 

 

[Foster88]

Have any of you that have returned your sovereigns, have you been guaranteed a replacement?

I’ll be posting mine back today and even after being assured I’ll receive a replacement I’m still a little worried I might not.

I was told that they are reminted so I shouldn’t worry really.

[dikefalos]

[James32]

10 minutes ago, Foster88 said:

Have any of you that have returned your sovereigns, have you been guaranteed a replacement?

I’ll be posting mine back today and even after being assured I’ll receive a replacement I’m still a little worried I might not.

I was told that they are reminted so I shouldn’t worry really.

Right so try and follow along 🤣🤣

I contacted Anne jessop thanks to byb and was assured to return and I'd receive a replacement ( a brand new coin not someone else's return)

Away it went in the post near three weeks ago and received no correspondence to say it was received at all ( only a phone call rectified that)

Sent some emails over the weeks but the answers have long dried up lol.

Rang today and have been assured that all is well and my account is marked for a replacement not refund and will be dispatched as soon as it is ready which I assume means re-struck so I'm happy enough.

Ps, hold on I'm not done lol, shortly after my call all my previous emails started coincidentally getting responded to.

The last email said what the call did except for my order will be dispatched as soon as they get stock back in ???

Now I'm left wondering back in from where lol 🤷‍♂️

I have faith that it will be rectified though and can appreciate the absolute mania/stress the mint must be under with orders and returns from the panther/sovs/gothic crowns.

Whilst I have both answered and unanswered you're question, I'm afraid it's the best I can do🤣🤣

 

[AndrewSL76]

23 minutes ago, James32 said:

Right so try and follow along 🤣🤣

I contacted Anne jessop thanks to byb and was assured to return and I'd receive a replacement ( a brand new coin not someone else's return)

Away it went in the post near three weeks ago and received no correspondence to say it was received at all ( only a phone call rectified that)

Sent some emails over the weeks but the answers have long dried up lol.

Rang today and have been assured that all is well and my account is marked for a replacement not refund and will be dispatched as soon as it is ready which I assume means re-struck so I'm happy enough.

Ps, hold on I'm not done lol, shortly after my call all my previous emails started coincidentally getting responded to.

The last email said what the call did except for my order will be dispatched as soon as they get stock back in ???

Now I'm left wondering back in from where lol 🤷‍♂️

I have faith that it will be rectified though and can appreciate the absolute mania/stress the mint must be under with orders and returns from the panther/sovs/gothic crowns.

Whilst I have both answered and unanswered you're question, I'm afraid it's the best I can do🤣🤣

 

It is hopefully straightforward. You are speaking to people working in distribution who work separately from production. So when they say they are waiting for 'stock to come in' it means the shelves to be filled by production so that they can then cover off the distribution. Different parts of the business.

[paulmerton]

6 minutes ago, AndrewSL76 said:

It is hopefully straightforward. You are speaking to people working in distribution who work separately from production. So when they say they are waiting for 'stock to come in' it means the shelves to be filled by production so that they can then cover off the distribution. Different parts of the business.

Either way, I'm not sure I'd fancy returning something so special unless I had written confirmation that it will definitely be replaced - along with what they'll do if they fail to meet that promise for any reason.

Edited December 8, 2021 by paulmerton
accidentally a word out

[James32]

Just now, AndrewSL76 said:

It is hopefully straightforward. You are speaking to people working in distribution who work separately from production. So when they say they are waiting for 'stock to come in' it means the shelves to be filled by production so that they can then cover off the distribution. Different parts of the business.

Ahh OK that makes perfect sense.

I sometimes forget the size the RM must be.

All will come good soon enough. 

 

[AndrewSL76]

Just now, paulmerton said:

Either way, I'm not sure I'd fancy returning something so special unless I had written confirmation that it will definitely be replaced - along with what they'll do if fail to meet that promise for any reason.

I agree. I would never ever return a coin before having clarity that it would be exchanged. I would never just tick the ‘replace’ box as that does not guarantee anything.

If the suggestion from the Mint was that it would be refunded and not replaced, I would just keep it if it was a scarce coin that continued my collection. That has thankfully not happened yet.

[James32]

4 minutes ago, paulmerton said:

Either way, I'm not sure I'd fancy returning something so special unless I had written confirmation that it will definitely be replaced - along with what they'll do if fail to meet that promise for any reason.

I have it reassurance on email if that counts ?

Never asked what they would do if no replacement possible though ( just assumed they would do as they say )

Although I've since acquired a 3 coin set in great condition for an acceptable premium so even if I only end up with a refund I'm not too worried ( others will be in a less fortunate position though I appreciate)

[paulmerton]

1 minute ago, James32 said:

I have it reassurance on email if that counts ?

Never asked what they would do if no replacement possible though ( just assumed they would do as they say )

Although I've since acquired a 3 coin set in great condition for an acceptable premium so even if I only end up with a refund I'm not too worried ( others will be in a less fortunate position though I appreciate)

Emails count as written, unless you are using them in a very strange way!

But I'd still be reluctant to return them without any kind of clarity over what would be done in the "worst case". At least one person in this thread has returned theirs for replacement, only to be told that there are none left and so all they can do is refund them - or did that get sorted out in the end?