The Royal Tudor Beasts - Royal Mint Launch Event, Oct 7

[GoldDiggerDave]

22 minutes ago, Mtaybar said:

Can't go wrong with the bullion I might add. I think with the holographic background they actually look better than the proof. 

i'm just collecting the 1 and 1/4oz gold bullion coins in this series.....its looking a lot less stress. 

[Mtaybar]

37 minutes ago, GoldDiggerDave said:

i'm just collecting the 1 and 1/4oz gold bullion coins in this series.....its looking a lot less stress. 

Yup, the same reason I'm going for the bullion.

[modofantasma]

9 hours ago, GoldDiggerDave said:

i'm just collecting the 1 and 1/4oz gold bullion coins in this series.....its looking a lot less stress. 

Bullion for me too I can't afford the £90 an Oz silver 😏

[GoldDiggerDave]

@modofantasma  the gold bullion version of these coin imo are better looking than the proof coins, what I call the  “micro-dot” fields are really attractive and make the coin pop…..I know these are only supposed to be an investment product as a back handed compliment to the RM they are almost too good just to be bullion. 

[Mtaybar]

So I cancelled my 2 continuity sets I had on order with the mint. I asked about the boxes and she said they are coming with the next release now. I complained about their quality standards and their lack of fulfillment on their sales incentives. Half an hour later I had this sent to me. Such a nice set ruined for me. 

 

[Aidy]

I had the mail through too, seems to be pretty incompetent at the RM

[James32]

@theroyalmint can you just buy the fekin boxes from B&Q ffs and send them out?🤣

Edit.. the box will come with the completer which isn't part of the continuity set so therefore we are no longer entitled 😃

Edited September 7, 2022 by James32

[blackadder]

11 minutes ago, Aidy said:

I had the mail through too, seems to be pretty incompetent at the RM

same guess they getting tons of complaints about this box,and the poor quality of every coin lately.

[GoldDiggerDave]

It's a complete shower when they can't eve get a box right!........  They just need a silver 1oz insert for these lovely £49 boxes they are selling in the bullion accessory rage.....Got my order in for the 1oz yale......🤗

[AppleZippoandMetronome]

Wonder what their threshold is for sending out an email to everyone like this. Really it should have been sent out prior to anyone being charged for the latest coin. They'd save themselves a lot of customer service work if they kept customers up to date about items they've ordered. Perhaps they didn't think people would care about the box but I'm willing to bet most of us signed up for the continuity option at least partially because of the box. Either way they need to get better with how they communicate with their customers... it shouldn't take loads of us complaining for them to send out a communication like this.

[blackadder]

41 minutes ago, AppleZippoandMetronome said:

it shouldn't take loads of us complaining for them to send out a communication like this.

I think it took tons of people cancelling for them to wake up.

[AppleZippoandMetronome]

21 minutes ago, blackadder said:

I think it took tons of people cancelling for them to wake up.

I'm still considering it with mine. Still within the window I could return the latest and cancel the rest of the series. Its just so frustrating feeling like I'm being taken for a ride by a company like this. They need to stop resting on theur laurels and finally get the customer service side of the business right.

[BackyardBullion]

4 minutes ago, AppleZippoandMetronome said:

I'm still considering it with mine. Still within the window I could return the latest and cancel the rest of the series. Its just so frustrating feeling like I'm being taken for a ride by a company like this. They need to stop resting on theur laurels and finally get the customer service side of the business right.

In my opinion it's not the customer service side that's the problem (although it can be less than great at times)

The real issue here is that they seem to have little to no idea how to project manage effectively. Blaming suppliers in delays for over 12 months is not acceptable and the inability for them to get a release to market without quality issues and mistakes.

I suspect as with all organisations that have been around for a long time and that go through a period of growth and change they cannot handle the changes.

Hire the right people, effect change and the results will follow.

[BackyardBullion]

Ha, really interestingly I have seen two vacancies on Royal Mint careers that I could knock out of the park, maybe they should hire me 😂

£27,000 per annum for a social media exec

£40,000 per annum for a project Manager.

Honestly, they need to be paying double (or in my opinion triple) these rates to attract the kind of people they need.

 

[Silverlocks]

5 minutes ago, BackyardBullion said:

In my opinion it's not the customer service side that's the problem (although it can be less than great at times)

The real issue here is that they seem to have little to no idea how to project manage effectively. Blaming suppliers in delays for over 12 months is not acceptable and the inability for them to get a release to market without quality issues and mistakes.

I suspect as with all organisations that have been around for a long time and that go through a period of growth and change they cannot handle the changes.

Hire the right people, effect change and the results will follow.

It's possible that there are institutional impediments that prevent the issues from being fixed.  Mostly these arise from toxic individuals in key positions - gatekeepers, empire builders, blockers and suchlike.  Someone remaining incumbent in one of those key positions can do a lot of damage over time as they tend to accumulate deadwood around them with anyone competent leaving in frustration or being forced out.  Once you've got this sort of toxic culture embedded in an institution it can be next to impossible to shift.

In the course of a couple of decades working as an I.T. contractor I've seen so many companies with this type of issue, at least a third of the sites I've worked on.  Usually it's allowed to grow and persist through air cover that keeps the key people from being held accountable, and without heads rolling at a fairly senior level it's not likely to change.

Unfortunately, 'Hire the right people' is the hard part.

 

[Stacktastic]

 

Just got this after my box email yesterday. Its a shambles. 
But at least I am getting back the £20 additional.
My guess its they have had a lot of people cancel the subscription.  

Given the amount of stuff on here, someone is in for a rollocking. 

14 hours ago, Silverlocks said:

It's possible that there are institutional impediments that prevent the issues from being fixed. 

Unfortunately, 'Hire the right people' is the hard part.

This is so true, especially in civil service or government linked companies. 
Its hard enough to sack the tea lady or cleaner - so sacking a wiley senior executive is impossible unless they really screw up. 

Edited September 8, 2022 by Stacktastic

[blackadder]

5 hours ago, Stacktastic said:

 

Just got this after my box email yesterday. Its a shambles. 
But at least I am getting back the £20 additional.
My guess its they have had a lot of people cancel the subscription.  

Given the amount of stuff on here, someone is in for a rollocking. 

This is so true, especially in civil service or government linked companies. 
Its hard enough to sack the tea lady or cleaner - so sacking a wiley senior executive is impossible unless they really screw up. 

Yeah they ****ed that up too

[AverageStacker]

Hi All you amazing people,

Hope you are all well. 

Thought I log on today and share my experience with this series and possibly help some others out. After so many people look like they had or still are having bad experience with this series. Hopefully moderators can approve this comment.

Anyhow, my experience, I received the Tudor Beast Seymour Panther coins after placing 2 orders (1oz silver proof x 2 and 2oz silver x 2) which were great quality and design I thought, after the 1st coin in the series I was looking forward to the future releases.

Fast forward to the 2nd coin, the lion of england, same 1oz x2 and 2oz x 2 quantity as I ordered the series. This began the beginning of the end for the series for me, I received sub par quality coins with dings, dents, scratches, loose capsules etc this was after multiple times returning each order. Not to mention not receiving the display box. So I returned the 2nd coins back and got a full refund after so many returns.

Now for me, I calculated the display box was worth something and so I factored it into my decision making for the 1st coins I ordered, so I wanted the box on the 2nd coin to display the series whiles I was collecting the coins to enjoy the journey. Little did I know RM would not provide the display box on the 2nd coin release.

Fast forward to the 3rd coin release in the series, the yale.

My ordered was put on hold and I was waiting to see if they provided the display box or not before I continued with the series. No sign anyone has received the box and so it prompted me to do what I should of done when the 2nd coin got released without the display box. 

I got in touch with customer services at RM and explained my concerns and disappointment with this series and kindly requested a full refund of my orders from the 1st coin in the series (Not expecting but hopeful). They accepted and I sent the coins back to them, I have since received a full refund. 

So anyone that is not happy with their experience just communicate that with customer services and they might be able to help you out.

Thanks

 

 

     

[apachebleu]

 Bit of a resurrection here, does anyone know what the next beast will be and when we can expect it?

[StackerBritt]

2 hours ago, apachebleu said:

 Bit of a resurrection here, does anyone know what the next beast will be and when we can expect it?

I hear the next beast is hideous!!

[James32]

4 hours ago, apachebleu said:

 Bit of a resurrection here, does anyone know what the next beast will be and when we can expect it?

If they follow the proofs, could be the greyhound.

[Stacktastic]

Quick question I have two subscriptions with the Royal mint. 

If spot price goes up to £35 an ounce so will the cost of the coins? I assume yes.
I know I can cancel my subscription, but I do feel like we get the better ones as I have not had a single coin that has issues. 

Would make sense to stop my subscription and buy at a later date. 

 

Edited January 15, 2023 by Stacktastic

[dikefalos]

47 minutes ago, James32 said:

If they follow the proofs, could be the greyhound.

According to this proclamation from last summer it should be the Black Bull Of Clarence. I guess, there will be a new one with the effigy of Charles. 

https://www.thegazette.co.uk/notice/4114730

[James32]

Just now, dikefalos said:

According to this proclamation from last summer it should be the Black Bull Of Clarence. I guess, there will be a new one with the effigy of Charles. 

https://www.thegazette.co.uk/notice/4114730

That @LawrenceChard is a wrongun!

[LawrenceChard]

5 minutes ago, James32 said:

That @LawrenceChard is a wrongun!

What am I missing?

😎