Connor

Hello, thank you for the replies everyone, I appreciate your time and getting back to me. In work at the moment but once I get a chance I'll reply properly. Thanks everyone 🍻

1 minute ago, HelpingHands said:

Maybe pawn them or something if you'd regret parting with them?

Hi mate, I've already sold a lot of items that I didn't want to get rid of 😂 I don't think pawns shops would really do a decent price? 

Hi all,

I recently left the armed forces, and leaving and starting my new career was meant to be a smooth transition. It hasn't been due to the start date on my new job being pushed back until August - September time. As a result, I'm liquidating as much as I can to free up some cash. It's why I started in the first place. Gutted to see it all go, but needs must.

I have a full collection of the silver forum bars made by Mr B himself, the 1oz and 100g bars going back go 2017. Could anyone help with pricing this lot? I don't really want to part with these, I worked really hard to get them all together. The 100g 2017 bar in particular took a bit of time, but had a bit of help in the end and a stroke of luck. Ideally, I would sell as a complete set (the logo bars aren't as big a deal, but the forum ones are) and only split if I'm up the proverbial creek. 

The 2017 bar had no certificate or pouch when I bought it, and three of the 1oz bars came as a oner so two don't have a pouch either. 

A 2017 100g bar on the way, and just waiting for that 2022 100g bar. Very happy with these keep up the good work!

Harrington and Byrne are selling them at £900 each.😂

Count me in mate

There's a guy called Michael Van Aarde who makes custom 3d printed display cases which are pretty cool 

3 hours ago, Mtaybar said:

One of your staff members called me today to tell me about a set I had in my wishlist on your website.... I have to say that she was great and offered me an unbelievable price that I couldn't ignore. Needless to say I'm now waiting for my second 3 coin set that I wish I got on release day but didn't. I appreciate your fairness @LawrenceChard

I have the 2014 set in my wishlist, if someone wants to give me a call offering it cheap that would be great😂

Chards had the foresight to put their QC sticker somewhere a bit more discreet too😂

59 minutes ago, Foster88 said:

I’m glad to hear that most of you are getting perfect coins after the way mine arrived.

Also, I’m going to sound really stupid now, I’ve only just realised that the boxes are magnetic!! I’m presuming this is if you wanted to display them.

I’m hoping I’m not the only one that didn’t realise this. 😬

I was today years old when I found this out. Do you mean it fits on to the lid?

15 minutes ago, BackyardBullion said:

Exec Email - Royal Mint Loose Capsule Feedback Update

So, for those that haven't caught up I sent an email to the CEO and head of operations yesterday.

I had a very prompt response from the Exec team and they promised an update within 24 hours. 

Whilst the update is not necessarily that useful it is nice that they are keeping the lines of communication open. 

Also for context I sent them a follow up email today with a picture of the loose capsule on my half Sovereign and also feedback on the QC sticker being on the capsule. 

Here is their response today:

 

Hello and thank you for sending this to me.

I have ensured this quality issue which again, I must apologise for, is being investigated alongside the first issue you raised yesterday.  Your point in terms of the QC sticker is not acceptable so will be added as a secondary investigation.

I am copying this email with the Head of Customer Services and who is leading the review with our cross functional teams.

Thank you for sending this to me, its so important that this feedback is acted on and I cannot thank you enough for your very swift commitment with feedback to The Royal Mint.

Best wishes and I have just checked myself on the outcomes of the last 24 hours which the Head of Customer Services will be able to provide to us in due course.

 

Hopefully more updates tomorrow or next week!

It would be great of this causes an actual change in the QC process at the mint. It is a shame because it's the one area they fall foul on, but is probably the most important aspect of what they do due to the products they are selling. Good effort there B 👏

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 

Thank you @ChardsCoinandBullionDealer for the great customer service. 

Well it's here...with a complimentary gift 😂

21 minutes ago, BackyardBullion said:

So, my own return is not happening because I was very fortunate to get a replacement Quintuple from another member who has got some issues with his own set. He very kindly offered to complete my set in return for checking over his replacement when he is out of the country. 

So I can share what I know of that as and when it happens. 

What I can also say right now is that with any return the mint cannot really definitively tell anyone what the outcome will be until they get the coins back. 

If you are going to return something I would highly recommend contacting the Royal Mint customer services team and confirming that you would like a REPLACEMENT or at very least your original coin back (unless it is a pile of dog poo) Otherwise there might be a chance that you will end up with a refund in due course. 

I was told that if a coin was deemed to be way under the expected quality then they would look to remint these issues where possible - but the proof is in the pudding. 

Stand up for your returns and keep insisting the Royal Mint get it right - that way we can actually make tangible progress with the mint QC rather than just mindless barking at one another on the internet. 

Remember, if you speak to anyone at customer services or reply to emails, do so politely and respectfully - these people are there to help.

In the pudding, but not the coin apparently 😂

28 minutes ago, danmc82 said:

You'll more than likely get the package tomorrow. Ive noticed with RMSD they either deliver on the day, or the day after if behind.

I'm hoping that the tracking just hasn't been updated and it isn't just sat in the DO.

So Chards did their bit days ago, and now apparently it's the royal mail letting me down. It was supposed to be delivered today. Anyone got any advice on what to do with this?

@LawrenceChard you should complain and get your postage costs back 😎

1 hour ago, BackyardBullion said:

You know, the more I look at this coin design the more I love it.

It really is so very elegant and special.

I'm an investor in collectables....this will be a hard one to let go one day.

This picture is eye watering 

If we all wait until Christmas day to open them im turning off notifications for 'today I received' 😂

Oh, bloody hell, I've been caught with my pants down, I hadn't even confirmed what my prize would be.😂 I can understand it starting early just didn't expect it.

@bestg77 I'll be in touch

Happy to swap a good 3 coin set for a duff 5 coin set 👀😂

Jokes aside though, as mentioned above, at this sort of retail price you should be able to expect them not to have visible dints and marks. It's like a car dealership handing you the keys to a brand new car with dents in the bodywork. 

Surely with so many issues in the sets, which are limited (to the point where people are potentially getting duff sets back as replacements) surely the mint need to consider redoing them from scratch?

They are still held over a barrel by the consumer rights act, but they would be within their rights to fully refund if they can't replace, and then you're in a bad spot

4 minutes ago, BackyardBullion said:

Returns have to be of the entire product, not just the single coin that is bad.

I would expect the Royal Mint to send me a replacement if they have any held back for these situations, if that replacement is a bad one then I would expect them to remint such a prestigious set, especially considering its very high monetary value.

I will be pushing this for as many times as it takes to get a perfect set.

I do not want to miss out on this set. 

Will of course be sharing my disappointment and returns/replacement journey on YouTube.

I just hope the 4 coin set I ordered will be good.

I would imagine if you make it clear in an email what it is you actually do and how many eyes will be on this, they will be all too willing to help

46 minutes ago, Robda1986 said:

How long before we see a dented, scratched, beaten up one show up on the market? 

Well its the Royal Mint so I think there are probably a few already on the market😂