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HelpingHands

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Posts posted by HelpingHands

  1. 14 minutes ago, LawrenceChard said:

     

    As the site operator, when do you allocate a coin to a customer? Presumably when he adds it to basket, but do you then deduct that 1 piece from available stock immediately, when he hits "proceed to payment", or when payment completes?

     

    Yes, when it's added to the basket.  Five failed transactions to pay meant I was early to add to basket but their failure to take payment meant that my payment was late so my order is now cancelled.

    It should be 'add to basket' reserves then there is a countdown to complete the order like bullion dealers or concert ticket sales.

     

    Quote

     

    "It's run by halfwits."

    Are you exaggerating?🙂

     

    Yep,, too much credit.   I should have said no-wits.

     

  2. I can't think of another example in which a website allows an item to oversell then the company has to cancel orders.

    I don't see how a company can operate so badly without something suspicious going on.

    I've emailed them just for the disappointing reply I might get.

    The last time I complained was about their packaging when they put my 2014 proof Britannia just into a jiffy bag and the presentation box got creases.

    They said the coin packaging was just to protect the coin.

    It's run by halfwits.

  3. That's the cancellation email I received.

    Translation:

    ''by the time we received your order for processing, the item was no longer available and is now off-sale''

    ''Those six attempts to pay were all your fault and nowt to do with us''

     

    ''We are extremely sorry for any disappointment or inconvenience caused.''

    ''We got offered more money for these from a secondary dealer and other big customers so we thought we'd sell yours to them instead since you're just a pleb'' 



  4. Thank you for your interest in the Three Graces 2020 UK Two-Ounce Silver Proof coin.

    Unfortunately, due to the overwhelming popularity of the product, by the time we received your order for processing, the item was no longer available and is now off-sale.

    Any other items ordered are being processed and will be despatched in due course. Your card will not be debited for the item shown above.

    We are extremely sorry for any disappointment or inconvenience caused.

    Kind regards,

    Customer Service Team
  5. 3 minutes ago, Pipers said:

    I coin per household thats what it read in the Q. 

    1 coin type  what that might mean. 

    Product type.   So it should be one of each product code.  One of each size should be fine otherwise it's daft.

    Due to expected high demand for our latest Great Engravers release customers will be limited to one product type per household

     

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