Why the bad reviews for Coin cabinet all of a sudden

[pricha]

I purchased a few sovereigns on Sunday which haven't arrived yet . I'm not too worried about that , whilst they are normally very quick to post i understand this won't always be possible. I was just casually looking at google reviews and noticed 5 one star bad reviews in the last week. To be honest they look like the same disgruntled person using different names. Not a single explanation either for the one star.  An annoying thing is i can't find my invoice anywhere in my emails. It's disappeared.  I'm probably getting a touch paranoid. 😳 Whilst i'm not a big fish , i always found them respectful and diligent. 

[Bruce06]

Maybe they are a bit busy for auction coming Sunday?

[CosmikDebris]

I've used them a fair bit and never had any problems other than delays in shipping which I think is down to them running too many auctions close together and not enough staff to process it all. Whenever I have contacted them they have always been quick to respond and courteous. My initial recommendation came from posters here on the forum, I've never read any Google reviews, I wouldn't put too much stock in them, just make judgments based on your own experience.

[pricha]

I can understand they are busy .  No problems . I just think it's unfair someone can leave a bad review and give no reason .

[Bixley]

I bought something on last Sunday’s auction. It arrived on Tuesday.

[sovereignsteve]

I've been dealing with them since around the time of their first auction and always found them diligent in business matters. My only complaint would be some over-egging of stated grades of some coins they had for sale. Andreas has always been pleasant in my dealings with him.

[Richym99]

Four one star reviews from totally random individuals with next to no activity. Not one said anything to justify the rating, including one who had written three other reviews which totally justified the ratings. None of the accounts (all with very foreign names) display any other interest in coins. 

Sounds more like some hacked google accounts being used to cause mischief.   

[marston59]

I’ve been using CC auction from day 1, a couple of minor hiccups but 5 stars from me.

I agree with others, and any more than 2 auctions a month will cause delays at present.

A winning format in low selling fees and no buyer fees.  

[Nicola]

I can’t say I’m impressed with Coin Cabinet. Sold a couple of coins at Auction a month ago and no payment from them yet. They made some  excuse last week that their machine to pay out had broken and they were getting a replacement one the next day and payment would be made the next day. I am still waiting and they are ignoring my emails. Definitely would not deal with them again.  

[sovereignsteve]

7 hours ago, Nicola said:

I can’t say I’m impressed with Coin Cabinet. Sold a couple of coins at Auction a month ago and no payment from them yet. They made some  excuse last week that their machine to pay out had broken and they were getting a replacement one the next day and payment would be made the next day. I am still waiting and they are ignoring my emails. Definitely would not deal with them again.  

A bad sign? Companies that are slow paying out are either in trouble or to be charitable, they are suffering from expanding their operations too quickly. Maybe too many changes to their auction timetables.

[Bruce06]

What's their usual payment term?

[Simmoleon]

21 days after invoicing which they usually align to the date of the auction 

[Bruce06]

9 hours ago, Nicola said:

I can’t say I’m impressed with Coin Cabinet. Sold a couple of coins at Auction a month ago and no payment from them yet. They made some  excuse last week that their machine to pay out had broken and they were getting a replacement one the next day and payment would be made the next day. I am still waiting and they are ignoring my emails. Definitely would not deal with them again.  

Need to be careful if it's suddenly turned from good settlement practice to overdue payment.  Hope the late payment is just one off, hope you receive the money at soonest....look forward to hear any update from you.

[Nicola]

I got hold of them this morning and the machine they needed to do the payment transaction had been delayed and was due in today so they would prioritise payment to me. They said they had quite a lot of customers in the same boat awaiting paying. Hopefully it will be resolved later this week 

[Nicola]

2 hours ago, Simmoleon said:

21 days after invoicing which they usually align to the date of the auction 

Yes that’s what it should be it’s 30 days today. Hopefully it will be in the next couple of days 

[Mrpound]

I won an item on Sunday, got the email on Monday with the invoice, paid straight away and the email states they check every morning for payment and post same day (except Fridays).

Also received a email confirming I had paid on Tuesday morning.

Heard nothing since, I understand things take time but why state you can do everything so fast and not give yourself any wiggle room.

Now I’m disappointed because I haven’t received it that fast but if they wouldn’t of said that and said something like for payment to delivery, it’s a week I would of been fine with that 😂

[AgAuEire]

Just for comparison, I won an 1887 half sovereign in the COTR auction on Sunday (26th).  Invoice was issued on Tuesday (28th), and paid same day.  I received an email with Royal Mail tracking details yesterday (29th).  Very efficient and excellent communication throughout

Edited October 1, 2021 by AgAuEire
dates

[Mrpound]

Just had a text from DHL saying it will arrive tomorrow 🤣 there’s me slagging them off and I get that.

[matt1r]

Every auction I’ve won has been dispatched the day after the payment received email except this time round. 😕 Email Tuesday still waiting for dispatch, I guess it’s because they had 2 auctions last weekend and there’s a bit more to do.

[Gypsy]

Payment takes forever. Really fed up with cc auction. Usually try to sell on eBay on privately. A lot less hassle. 

[pricha]

My coins have arrived. I'm fine with them turning up later than usual . I'd rather they took their time than rush and make mistakes.  

[Bruce06]

Congratulation pricha, with no problem after all.  Wish you enjoy the soveriegns.

[jultorsk]

On 28/09/2021 at 07:45, Nicola said:

I can’t say I’m impressed with Coin Cabinet. Sold a couple of coins at Auction a month ago and no payment from them yet. They made some  excuse last week that their machine to pay out had broken and they were getting a replacement one the next day and payment would be made the next day. I am still waiting and they are ignoring my emails. Definitely would not deal with them again.  

I got the same message (presumably for the same auction), but I also already received the payment last Tuesday - only a 2-3 day's lag. I'm actually well pleased with this as with the previous item I sold (a long while back) I had to wait for over two months to get the payment. They did listen to the feedback from many sellers.

They are courteous and responsive in my experience, but agreed it seems they're busy and there seems to be some staff turn-over. Also heads up they're apparently moving offices during October.

[Stackerads]

Apologies for dragging this post back up, I've not used them before but have a coin I'd like to enter into there auctions 

How do I go about this? I emailed them on the 20th but still haven't heard back from them, is that normally how you would enter a coin with them via email?

[matt1r]

I’ve found they are slow to reply to emails, I’ve had to phone them in the past any they’ve been very helpful and knowledgable (at least in my experience). I’d be inclined to give them a bell. 👍