Jeffers46

5 kilo gold proof wowsers

From customer services:

Thank you for your email.

If you send an item back to us, we would never give you one that has already been sent back, when you send us one back a coin or a set, we guarantee to send to you in exchange a brand new coin that hasn’t been touched by anyone else.

As we have had a couple of these coins back we are more than likely do a re strike on these coins.

I do hope this is of use.

Had a reply back from the Head of customer service... I hope we peasants get the same service as those with account managers!

"Thank you for your e-mail and I am sorry to hear your disappointed with the quality of the coins you received. When the item is returned to us it will be inspected, if the item is deemed below standard then a replacement set will be issued. If the item meets our standard for a proof coin then the coin set would be sent back to you.

Any returns will be assessed on a case by case basis however if we received a pattern or influx of quality issues then of course we will address this internally to understand what has caused this, what could be done to prevent in the future and ensure customers are receiving the high standard of product they expect.

I’m sorry that it hasn’t met your expectation this time but please be reassured we will put this right when we have received the return and inspected."

Can I demand a re-strike like others are getting? We all deserve one...

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.

HeadofCustomerServices@royalmint.com

Queens Beasts 2021 ten coin 2 ounce set

The mint have received my returned set but it has not been inspected yet. The chap did say that if enough people return the sets then a re-strike is likely.  The absence of a concrete policy on this matter is a little alarming, and the customer service people seem to give generic responses.

He did say that over 100 sets still need to be sent out/minted, so chances of getting a brand new set are high?

All still up in the air a bit really, waiting for them to contact me. 

4 hours ago, BackyardBullion said:

Maybe a community open letter/complaint signed by a large number of dissatisfied customers might get the RM to notice that they are annoying some of their customers

I have a good friend, this QB set was his first ever Proof set purchase and he has had to return it - full of milk spots and the beard shavings (thats what it looks like anyway) INSIDE the capsules. He said to me he is very unimpressed and has been put off so much by the RM that he probably won't buy again.

That's a real shame.

I have thought for a while now that we need to be more vocal about these kind of issues so this thread should be a great read for any RM staff that actually care about what they claim on every invoice they send out.

RM - if you are reading this - DO BETTER

I agree, we really should do something about this other than just return the sets.

Thing is, I'm sure we don't want to post tweets and pictures about our complaints (Security), so maybe an email to the customer services address? Someone would need to act as our representative....
I nominate @BackyardBullion   

I'm sure if they have a letter from 10+ people they will look into what actually happened here.  Or we can create a template and send the emails ourselves?

17 hours ago, LawrenceChard said:

Queen's Beasts Silver Proof Set Photos:

Black Bull with Spots

White Greyhound with Spots

Griffin with Globs

Unicorn with Ulcers

Falcon with Flashes

Five substandard out of 5 so far, balance to follow...

My black bull had spots in exactly the same place Lawrence. 

Dear me, they have really messed up on this particular set.

Mine arrived back with them today, lets see what they say!

My 2 ounce ten coin proof set of QB’s is going back to the Royal Mint. Mainly due to milk spots and some surface scratches. Problems on 4 coins out of 10.

I cannot fathom how they have been sent out with spots on. 

The Lion of England is in a terrible state 

Ok I’ve finally had the chance to look at mine in greater detail. 
 

Not happy at all. There is a scattering of milk spots on 3-4 of the coins.

43 minutes ago, LawrenceChard said:

@AndrewSL76 started a similalr topic at about the same time as you:

 

 

Happy for a mod to merge/delete as they see fit.

2 hours ago, MancunianStacker said:

Got one of each 😊 

Nobody expected so many releases in one week, I got lucky and checked earlier 😃 

How did you find out?

The coins are nice. £200 for a 2 oz silver proof though... sheesh that's more than The Graces and Una

Being released today! Right now in fact...

10 coin 2oz set is available again

Just now, Jeffers46 said:

10 coin 2oz set is available again

Gone now.

Keep refreshing the pages guys- just managed to get a 2oz ten coin set

They have a "register your interest" page for the inspired innovations coins. The 2oz will be in there? 

I see the 1 oz has a mintage of 350...

15 hours ago, LolRasta said:

What price ? 

Looking for offers around 3k. It should be visible to all members quite soon. 

If anyone is looking for a gold proof, I have mine up in the ‘for sale’ section 

27 minutes ago, GrahamDiamond said:

I have sold my three, one ounce silver proof queens beast completer coins £750,  to put towards trying to get a couple of 2 oz Silver proof Queens Beast completer coins, Grumpy Dave told me to do it Coinster's !!!!!!!!!

Good afternoon Coinster did you sell on ebay?  I am selling my 1oz gold proof...

Wow the silver proofs are on a tear. Going for 3-4 times the original price on eBay...

11 hours ago, PapaLazarou said:

2021 RAM Silver Proof & Frosted "Outback Majesty" Kangaroos

 

Majesty, my arse. Ugh.

 

The latest additions to this series - which started back in 1993 - are certainly disappointing, verging on the hideous. 

 

My chagrin was further assaulted when I beheld the latest box enclosing the proof coin. Much akin to a substandard IKEA second and more befitting of a Kellogg's cereal than a RAM serial..

 

The design of the coins looked okay in the official photo releases. However, the true fugliness of the grotesque pseudo-cubist rendering of the marsupial has to be seen to be believed. Hieronymous Bosch would have been content.

 

The one redeeming "feature" is that these coins are so disturbingly unattractive that I can foresee very low sales and a raft of returns. Future rarity value may result in these numismatic eyesores being a good investment.

That is quite a deviation from the advertised photo! Almost comical.

Don't know why but I'm really annoyed at the mint for charging £9 delivery on a 2k+ item. Anyone else?

Still showing as an open order for me- in fact my account and open orders pages are very buggy and wont load correctly. The menu on the left hand side flashes up and then disappears. Still, I'm confident of receiving one after having been through the same Three Graces angst.

And my credit card has been debited woohoo we are in Coinsters 

Think I got the last one!!!