FlorinCollector

Exec Email - Royal Mint Loose Capsule Feedback Update
So, for those that haven't caught up I sent an email to the CEO and head of operations yesterday.
I had a very prompt response from the Exec team and they promised an update within 24 hours. 
Whilst the update is not necessarily that useful it is nice that they are keeping the lines of communication open. 
Also for context I sent them a follow up email today with a picture of the loose capsule on my half Sovereign and also feedback on the QC sticker being on the capsule. 
Here is their response today:
 
Hello and thank you for sending this to me.
I have ensured this quality issue which again, I must apologise for, is being investigated alongside the first issue you raised yesterday.  Your point in terms of the QC sticker is not acceptable so will be added as a secondary investigation.
I am copying this email with the Head of Customer Services and who is leading the review with our cross functional teams.
Thank you for sending this to me, its so important that this feedback is acted on and I cannot thank you enough for your very swift commitment with feedback to The Royal Mint.
Best wishes and I have just checked myself on the outcomes of the last 24 hours which the Head of Customer Services will be able to provide to us in due course.
 
Hopefully more updates tomorrow or next week!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

I cannot believe this is how my proof 2022 sovereign has arrived.
This is how it looked when I opened the box. Why aren’t RM using the screw capsules anymore!!!! 😩
How the hell has this happened, I’m so annoyed and disappointed.
 
 

Mine has moved to closed orders and I have a green dispatched sign! hopefully its on the way coinsters! No dispatch email yet though, and the money has not been taken.

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Great mixture of assets you got there @FlorinCollector

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Whether you choose to believe that the silver market is 'manipulated' versus 'regulated' is your choice. But even in regulation, you have the notion that the market is not actually free to discover true price. For if something were to be unregulated, the price may become volatile and susceptible to the market's supply and demand mechanism. So whether your stance on the silver market is that it is unfairly 'manipulated' versus justly 'regulated' is irrelevant. The truth is, it's not under your personal control, it shouldn't be under your personal control, and it shouldn't be under anyone's personal control. The only controlling force should be the free markets and if we truly had free markets, silver would not be lagging the way it has been for decades.
I urge all who read this, spread it like wildfire. The free markets are the people, the consumers, the end users of the physical! Not paper pushers!
Some have said that the silver market has been leveraged to the sum of 250 paper ounces of silver to 1 physical ounce of silver. Is this true? Do we have proof of this? Who can supply the truth behind this? We can! We don't need to research what large companies have paper interests to discover whether or not the silver market is rigged. We can find out much easier than digging through article after article to see who's got their hands in the silver market through paper contracts. We can do like the Hunt brothers did in the 1970s up to 1980, we can buy silver and we can buy a $h!t ton of it! The Hunt brothers worked to accumulate around 100 million Troy ounces of silver and this caused the price to rise from $11 (USD) per ounce in September 1979 to $50 (USD) per ounce by January 1980. Two men bought 100 million Troy ounces.
I'm not seeking two men willing to buy 100 million ounces. I'm seeking anyone willing to buy a single ounce, 5 ounces, 10 ounces or more. Whatever you can afford to buy responsibly, buy it. Give a gift this Christmas to someone in your family who has never felt the weight of a 1 ounce silver coin. Buy an ounce of silver for yourself to add to your stack. Discuss silver with an interested party who has never made the leap into the physical bullion market. You learn a lot about people by listening and having simple conversation. Is this feat possible? Can we as a community buy 100 million Troy ounces of silver this holiday season? Sure we can.
1 person buys 100 million Troy ounces = $2,480,000,000 (USD)
10 people buy 10 million Troy ounces = $248,000,000 (USD) each
100 people buy 1 million Troy ounces = $24,800,000 (USD) each
1,000 people buy 100 thousand Troy ounces = $2,480,000 (USD) each
10,000 people buy 10 thousand Troy ounces = $248,000 (USD) each
100,000 people buy 1 thousand Troy ounces = $24,800 (USD) each
1,000,000 people buy 1 hundred Troy ounces = $2,480 (USD) each
10,000,000 people buy 10 Troy ounces = $248 (USD) each
100,000,000 people buy 1 Troy ounce = $24.80 (USD) each
Think 100,000,000 people buying one single ounce of silver is not feasible? How about 10,000,000 people buying 10 Troy ounces? I know the perfect 16,378 people to get this fire going...
 

 
Let’s break their backs!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Received today 👌👌 1989 then this for me!

Received today 👌👌 1989 then this for me!

@AuricGoldfinger I would grade the completers proof and bullion. 

Received today 👌👌 1989 then this for me!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Received today 👌👌 1989 then this for me!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!

Adjustments have been made. Since covid the silver was easy profit so had to get rid of it. My Silver stack now: BYB stack more than silver stack. 

 
Bullion sovs. At 10 now. Hopefully keep adding maybe 5 a year. That would be a good rate. 

1oz Queens beast. 9/11 not really looking to complete it anymore. I have the my favourite ones and happy with this. 

Key date sovereigns. This is what I want more of. Looking at hammered coins lately and would like to add more high numismatic coins.


Finally what I have been buying the most. Since there is PMs in them I will add them 🤣 Watch collection 🤒

 
Waiting on a 4 coin set of the 2022 sovs and thats me for the year!!!