Power coin 15% cancellation fee

[goldhunter]

Just now, GoldDiggerDave said:

@goldhunter Have they taken £60 from you?  

Yes. It is annoying because the order included free shiipping to UK, because the order was cancelled before the coin was shipped power coin did not incur that cost.

[GoldDiggerDave]

7 minutes ago, goldhunter said:

Yes. It is annoying because the order included free shiipping to UK, because the order was cancelled before the coin was shipped power coin did not incur that cost.

@PowerCoin Come on, not only @goldhunter is a customer he is a fellow paying TSF member.  You guys could come to some kind of fair compromise.

We have a great community here, let's see you be a part of that?

Edited February 4, 2022 by GoldDiggerDave

[PowerCoin]

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).

@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.

Have a nice weekend guys! 😊

[PowerCoin]

20 hours ago, GoldDiggerDave said:

I was just about to order off them, I will wait to see you have a favourable outcome before I give them any of my money.

 

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

[stefffana]

2 minutes ago, PowerCoin said:

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

What can I say, @PowerCoin? Well done!🤗

I am happy to see how elegant you have solved a delicate problem and how responsive you have been when a customer was unhappy.

Many thanks!

Stefan.

 

[motorbikez]

@PowerCoin After all the criticism you have received  (I'm never a fan of trial by forum)   well done for stepping up to the plate & sorting the problem out. I'd suggest if anyone has a problem with an official sponsor try messaging them 1st through TSF to see if the issue can be resolved amicably.

 

[GoldDiggerDave]

@PowerCoin Well done good to see some good will and it goes along way.  Good result for everyone  WELL DONE👍

[DarkChameleon]

4 hours ago, GoldDiggerDave said:

@PowerCoin Well done good to see some good will and it goes along way.  Good result for everyone  WELL DONE👍

A forum goes both ways, good work is rewarded when we have thousands of purchasers and bad work can lose tens of thousands in sales...its good to see powercoin stepping up but people, read the deals in future cos balking isn't good for anyone, we sell as well as buy and nobody wants problems after we sell even in preorder. 

On 03/02/2022 at 13:04, StackemHigh said:

The whole idea of pre-order and inflated stock of precious metals really does infuriate me. A lead time of maybe a few days after the mint has confirmed dispatch of goods is ok, but several weeks or months is downright shocking and such practices show poor working practice even serious cash flow problems paying for orders by gouging customers weeks or months in advance.

I wouldn't call it gouging, I have ordered through powercoin and had some real delays and yes, I'm angry but I'm angry at fedex for still having goods that arrived in LA 9 days ago but I still don't have them in florida, these are weird times...but I paid my total on day one to powercoin, to Poland mint, to nz mint, to royal mint.

 

Its the manufacturer which has the main problem then the shipper second, the middle man like powercoin who don't actually make the items who are the ones we vent at the most..but they are governed by the maker and shipper and stuck the same way as any flipper amongst us.

 

Do we deserve grief if we sell and then the shipper to us or ebay or the post office let us down?, we don't take 10% from ebay buyers or silver forum buyers to hold their place in line..why should the premium middle dealers do it.

 

I hate having thousands of dollars tied up but then it gets tied up at NGC, PCGS, etc....I can't even guarentee my Amazon order will arrive in three weeks even if it says available at checkout...my fedex sends me updates sometimes every hour to give me another excuse to why it can't deliver my items from new zealand that are in Tennessee...but says they'll be here tomorrow

[goldhunter]

Thanks to @powercoin for refunding the cancellation fee, Thanks to fellow members for you positive comments, in particular @golddiggerdave, thanks mate.

[HillWalkerDundee]

I have sat here after spending around 150  hours of my life arguing with a share dealer based in the Netherlands via the Dutch equivalent of the Ombudsman. I have become immersed in arguing over back side covering weasel words. I stupidly read this thread and found myself reading the same drivel from a business that holds all the cards and the money. 

Back to basics. The difference between using one retailer over another comes down to the proposition. Part of that, the most important part, is customer service. Let me explain, customer, that is me. The little person. Service, that is what you provide. In return, I put food on your table, clothes on your back and a roof over your head. Customers know that things go wrong, it is how they are handled that matters. Scrap the weasel words and provide the service.