PowerCoin

@StackemHighThank you for mentioning Power Coin. Yes, we are located in Rome. Baby Cyborg is part of "Cyborg Revolution" a series that is technically focused on combining vivid colors with Ultra High Relief on an original design created by us. If you have any questions, feel free to ask

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway). @GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution. Have a nice weekend guys! 😊

Dears, I think it is important to recap the main topics of this thread and move on. 15% Cancellation fee: we have it clearly written in our terms of sales but we rarely applied this fee. Most of the times the customer accepted a full amount voucher or a refund with only 5% fee that is just the not refundable amount of the payment method (credit card). I invite again who opened this post and who replied "me too, me too" to tell us for which order they have been charged 15% cause we don't find any customer to who we applied this rule recently. Or maybe they are only complaining about the rule but not about their direct experience. Pre-orders: we take pre-orders months ahead the issue date like any other seller. In example, by end of January one of most important modern coins producer named CIT - Coin Invest Trust has presented their "Winter Launch" with several coins available in April / May / June this year. All big dealers, including us, are already selling these coins and nobody is scandalized if they have to pay today and receive the coin in several months. It is normal for who buys these coins, but I also understand that it is absurd for who buys bullions or old coins that are always in stock. Full prepayment: we take payment at day 1 like, I think, any other seller and we cannot do another way, with paypal, credit cards and so on. Who wants, can join the "Buy Now, Pay later" PayPal installments option, or have installments directly with their credit card issuer, or even finance their purchase. That is not something we offer directly. Reward points: we offer loyalty points as gift for any purchase, with the only condition that have to be used within the reasonable time of 6 months. We send a reminder at least one time per month about points and their expiration date. If they are not used in 6 months, which means that the customer doesn't even place 2 orders per year, I don't think it is something that need a complaint. I hope this clears our point of view and we also accept suggestions to improve. For any other question different from the four topics above, we are here and happy to answer! 😊

Dear Guys, we offer the pre-order possibility for announced coins as soon as we have an allocation from the mint. We take pre-orders with payments also of 5-6 months in advance, I know this is not a common practice for bullion buyers and silver stackers. The price of coins we sell has nothing to do with the up and down of the precious metal value, we generally sell coins that sell out already in pre-order phase and when they arrive on the market, the average price is also 10 times the pre-order price. Again, who is not comfortable with pre-orders, is not forced to buy, can wait until the issue date and pay what is the price by then. We take pre-payments to be secure we don't have to chase the customers with mails, calls and refused/expired card. We don't really need for the cash-flow, considering also that nowadays banks are charging negative interests to the capital in the bank (talking about Euros). Very important: we never declare a coin in stock and then look around for it and let the customer wait, we don't need to wait for the best deal. Nothing of this belongs to the market where we are in. What we sell is part of our already confirmed mint allocation. Who purchases very low mintage modern coins knows that very well. Thanks for your thoughts.

Dear @stefffana, I partially agree with you on the Tesla example, cause maybe I started to produce your own car that suddenly you don't want anymore. Another example, none of you has ever cancelled a hotel reservation, a plane ticket, a concert ticket or something? I guess that nobody is expecting the full amount back (in some cases the refund is even zero!). I have also to say that, we barely charged 15% to customers, even if stated in the terms of sales. I invite all customers that wrote above to provide the order number and I can check if they have been really charged 15%... cause we get to that point when nothing else works with the customer. We always offer a voucher to buy something else, with no expiration, otherwise we charge only 5% to cover not refundable card fees. On the other hand, if the buyer changes his mind (or is tired to wait) who has to cover the expenses created by his decision? Anyway, we compensate these small losses in many other ways, we offer worldwide free shipping for a minimum amount order, we offer loyalty points (discount vouchers) and also personal vouchers in case of unexpected problems, just to make the customer happy. I can guarantee that 5% for a cancelled order is really nothing considering all the benefits that a returning customer can have. Thank you for your thoughts!

Hello @SilverPlatinum, the payment systems work this way: if you place an order and decide to pay by PayPal or Credit Card, the full amount of the order (that may contain coins in stock, in pre-order or a mix of both) is immediately charged by the payment system. There is nothing handled manually at order time and a shipping time. But, let's suppose for a moment we would like to handle this manually, imagine how many customers pay by debit cards that have credit to cover the order at placement time, but could have no credit at shipping time. Furthermore, when a coin becomes available and we receive from the mint, let's say 100 pieces (average quantity for us) we have to chase at least 100 customers to ask for payments, handle refused charges etc. These are just few of the multiple issues we may have (change of minds, customers that disappear etc.). So, for us the pre-order is fully paid and this is the only way to lock-in the price and secure the piece. We don't force anyone, if someone wants to buy when in stock, can simply come back to us when we are ready to ship and place an order then. Yes, by that time for some coins the price could be much higher or the coin sold out... that's the point of the pre-orders, pay in advance and peace of mind. I am sure that there are many sellers that instead work the way you said, but these are our choices very clear in our terms of sale. Thank you!

Dear all, We thought it would be a good idea to jump in and clarify a few things. All orders cancelled are subject to a 15% cancellation fee, as clearly indicated in our Terms & Conditions (we do not use fine print) and agreed upon at checkout. When it is possible, we are happy to reduce the fee to only 5% of the total to cover at least the credit card fee. As an alternative, we always offer our customers a voucher; in this case the cancellation fee does not apply and the voucher is promptly available to be used for a new order. Unfortunately, due to the still ongoing global pandemic, many productions and releases of coins are delayed and often postponed by the mints. When we list a new article on our website, we always specify whether it is in stock or on pre-sale, and in this case, we also specify the official availability date given by the mint. We also state that the availability date is subject to change. When a date is postponed, it means that the production has been delayed and the coin is not yet available, not only for Power Coin, but for all dealers. As a result, if you cancel an order with Power Coin and place an order for the same item with another dealer, you will not receive it any sooner! We take upfront payments for orders on pre-sale for several reasons. First of all, the payment allows you to secure the item at the current price, and we do not require you to integrate the payment if the price has gone up by the time the coin arrives. Furthermore, when the coin arrives, we can ship it right away without having to wait for the payment, allowing our customers to have their coins as quickly as possible. We always offer loyalty points to our customers, which can be converted into a voucher for a discount on future orders. Please keep in mind that the points are a gift from Power Coin. We only ask that our clients use their points within 6 months (which is a reasonable timeframe) and use their voucher within one week after the conversion date. We also send multiple emails to remind you that your points or vouchers are close to expiration, because we want you to enjoy your shopping experience with us! We provide Customer Support by email, live chat, social media, and this forum, so if you have any questions or issues, you can always contact us directly! 🙂

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