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FlorinCollector

Platinum Premium Member
  • Posts

    2,827
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  • Days Won

    3
  • Trading Feedback

    100%
  • Country

    United Kingdom

Reputation Activity

  1. Like
    FlorinCollector got a reaction from Mtaybar in 2022 Sovereign design revealed?   
    I don't think these will be flippable for much which should be good for us all to get something. The 1 sov mintage is a lot higher and there is not much of a premium currently on the last sovereign of the queen. So here's hoping. My aim is 2 x 1 sov for the collection. Not got the spare cash for the sets currently. 5 Sov set is always a certain winner. 
  2. Like
    FlorinCollector got a reaction from jultorsk in 2022 Sovereign design revealed?   
    I don't think these will be flippable for much which should be good for us all to get something. The 1 sov mintage is a lot higher and there is not much of a premium currently on the last sovereign of the queen. So here's hoping. My aim is 2 x 1 sov for the collection. Not got the spare cash for the sets currently. 5 Sov set is always a certain winner. 
  3. Super Like
    FlorinCollector got a reaction from James32 in 2022 Sovereign design revealed?   
    I don't think these will be flippable for much which should be good for us all to get something. The 1 sov mintage is a lot higher and there is not much of a premium currently on the last sovereign of the queen. So here's hoping. My aim is 2 x 1 sov for the collection. Not got the spare cash for the sets currently. 5 Sov set is always a certain winner. 
  4. Super Like
    FlorinCollector reacted to Slam in 2022 Sovereign design revealed?   
    Image to the designs looks stunning.
    Thanks for the information about mintage and rrp.
    I have done some cost comparison analysis if anyone cares:

     
     
  5. Super Like
    FlorinCollector reacted to James32 in Today I Received.....   
    Big thanks to both @FlorinCollector and @trp for the excellent swift service 


  6. Like
    FlorinCollector got a reaction from goldmember44 in Gold Monitoring Thread £ GBP only   
    FTX
  7. Like
    FlorinCollector got a reaction from Zhorro in Today I Received.....   
    2 more pandas added to my small silver stack.

  8. Like
    FlorinCollector reacted to arphethean in Special Delivery - is it fit for purpose?   
    I'd like to share my experience claiming for Special Delivery as a warning to other members and in the hope that people can use the service in the knowledge of what may ensue if the dreaded situation comes to pass and the item does not arrive. We all use SD when sending our precious metals in the expectation that the extra price we pay and the extra insurance is in place to cover for the loss of the item. It gives us peace of mind. Unfortunately a potentially false sense of security...
    I share the full story as it has a few concerning aspects which potentially point to the existence of some underlying tactics used by Royal Mail to avoid honouring their Special Delivery insurance.
    I sent a parcel on 17th August containing a tube of silver ounce coins (how many in a tube, I hear you ask! 20 this time) to a member of TSF worth £480, and it didn't arrive, so I refunded the buyer and started the claims process on the RM website on 25th August, sending them a bank statement showing the transfer made to me for the item.
    I received a letter back from RM about on 11th September (17 days later) with a cheque for £8.95. It said 
    Note use of "in the future", a underhand implication that my case is closed and I will not be able to claim for the loss this time. The whole process is designed in such a way to discourage you to persevere with the claim. 
    I responded to this letter by including a statement showing my payment to the original seller of the goods in the "submit additional evidence for a claim" form on the website, which unhelpfully only allows you to attach one file. I had to do this 3 times to attach all the evidence they had asked for.
    I received this letter on 16th September.

    I picked up the phone and got through to customer service to explain that having purchased the goods from an individual and not a business, I did not have an invoice, but said that I could ask the seller to knock one up for me. He said that would suffice.
    I proceeded to get back in contact with the seller, provided him with an invoice template to fill in with the details of the transaction and sent that along in the same manner.
    8 days later on 24th I received this rather cobbled up bit of waffle

    It continued to invite me to escalate the claim with the "Escalated customer resolutions" team.
    I picked up the phone to RM again and what ensued was the most bizarre and enraging telephone call I have ever had.
    The man was able to see the invoice from the seller that I had provided and noted that it had come from an individual and not from a business, which I of course conceded was the case. He proceeded to put forward the argument that any Tom **** or Harry could cobble together an invoice on MS Word to fraudulently claim compensation for a lost item. I explained that I had responded to every request for evidence made in the claims process and that was the only option for an item supplied by an individual and that together with multiple bank statements I'd supplied with a clear paper trail showing funds transferred from seller to me, buyer to me for the purchase, and me back to the buyer for the refund, this, surely constituted pretty conclusive evidence of a genuine transaction. He maintained this was not sufficient and he needed an original purchase invoice from an established business. 
    So I explained that goods are transferred between individuals all the time, not only from dealers. As a business I purchase items from individuals without original purchase invoices all the time. The conclusion is that SD is not fit for purpose for sending anything of value, despite the fact that this is the very basis of the selling point of Special Delivery - the only service that is suitable for sending items of value. It additionally does not state in any of the terms and conditions (which I have read closely), nor have I read anywhere or been told by anyone, that SD does not cover items sent between his individuals. 
    His response? He actually told me on the phone that Royal Mail does not need to state that in their terms!
    I responded with the argument that I have been mis-sold the SD service hundreds of times since it is not fit for the purpose it is advertised for. This would mean that rather than claiming for the £480 for the lost item, I should rather be claiming for the £1000s spent over years on mis-sold services by the Royal Mail when I could have saved the money spent on SD and just stuck to 1st class standard! 
    I was pretty dumbstruck at this point, and getting pretty worked up, so I thanked the rep for his time, informed him that I would take my case to the CEO and ended the call. (I think I remained polite throughout, and put forward my case in a respectful way. These poor folk are doing their job and sticking to the company line. They do not deserve any abuse, but if I had continued the call I may have lost my rag as I could not believe what I was hearing!)
    The story concludes happily, in that the CEO office responded very quickly to my email (which I kept brief and attached all evidence supplied) and returned the original purchase price for the goods to my bank account very promptly. Further, the goods arrived at the buyers two weeks later with a bizarre label :
     
    Anyway. A long tale (and thank you for reading!) with the following morals to the story:
    If you use SD and pay for extra insurance, be prepared for a long, time consuming and stressful claim for any loss. Between sending item and receiving refund was 47 days! I could cope without £500 for a few weeks. But had that been £2500 that would be challenging. Additionally I spent over 4 hours working on the claim, in time spent compiling and uploading evidence, speaking to people on the phone and sending emails. The stress of the whole thing was rather a bore to put it Englishly. At Royal Mail the left hand does not know what the right is doing. At so many junctures in the process it is clear that nothing is joined up. Every stage I dealt with someone else and the messages all conflicted with each other. There appear to be unwritten policies and procedures to avoid giving compensation for SD and nudge tactics to dissuade pursuing claims. It would be easier, if a little lacking in integrity, to just find an old invoice from a dealer for something vaguely resembling the lost item in weight and value and send that in instead of being honest and saying what it actually was and who it was from. Royal Mail SD may not, after all, be suitable for sending valuables between individuals. I can only imagine what would have been the response if I'd told them it was cash!! (How would one prove how much it was?) Keep all evidence. Never throw away any PM invoices, keep all receipts, take photos. The more you have available the more likely for a successful claim. If the claims process bears no fruit, waste no time and escalate directly to the CEO office. Don't lose hope. Persevere. It may turn up after all!
  9. Like
    FlorinCollector got a reaction from goldmember44 in Today I Received.....   
    2 more pandas added to my small silver stack.

  10. Like
    FlorinCollector got a reaction from Chrisplym in Today I Received.....   
    2 more pandas added to my small silver stack.

  11. Like
    FlorinCollector reacted to Leonmarsh in Silver Monitoring Thread £ (GBP) only.   
    Agreed there would be an influx of newbies ready to exploit for people on here same happened last time about 12 months ago then a month later everyone selling their newly acquired bars at smackdown 
    Not something I like to see personally happening to people 
    No one in their right mind experienced in pms would buy silver at 49 an ounce as an investment or storage of wealth 
    To flip and make profit maybe hey I might even join in I've been bummed enough times on here 
  12. Like
    FlorinCollector got a reaction from Mtaybar in Today I Received.....   
    2 more pandas added to my small silver stack.

  13. Like
    FlorinCollector got a reaction from Happypanda88 in Today I Received.....   
    2 more pandas added to my small silver stack.

  14. Like
    FlorinCollector got a reaction from MaxeBaumann in Today I Received.....   
    2 more pandas added to my small silver stack.

  15. Super Like
    FlorinCollector reacted to Spanishsilver in Today I Received.....   
    Not yet received but a big thanks to Louise @CoinsOfTheRealmAuctionsfor another pair of top grades  ( I just wish NGC would take better photos ) 




  16. Like
    FlorinCollector got a reaction from MrStacker in Today I Received.....   
    2 more pandas added to my small silver stack.

  17. Like
    FlorinCollector got a reaction from Rugbyplayer in Today I Received.....   
    2 more pandas added to my small silver stack.

  18. Like
    FlorinCollector got a reaction from dmcac in Today I Received.....   
    2 more pandas added to my small silver stack.

  19. Like
    FlorinCollector got a reaction from dikefalos in Today I Received.....   
    2 more pandas added to my small silver stack.

  20. Like
    FlorinCollector got a reaction from daca in Today I Received.....   
    2 more pandas added to my small silver stack.

  21. Like
    FlorinCollector got a reaction from TheShinyStuff in Today I Received.....   
    2 more pandas added to my small silver stack.

  22. Like
    FlorinCollector got a reaction from Solachesis in Today I Received.....   
    2 more pandas added to my small silver stack.

  23. Super Like
    FlorinCollector got a reaction from James32 in Today I Received.....   
    2 more pandas added to my small silver stack.

  24. Like
    FlorinCollector got a reaction from Dobber in Today I Received.....   
    2 more pandas added to my small silver stack.

  25. Like
    FlorinCollector got a reaction from Gordy in Today I Received.....   
    2 more pandas added to my small silver stack.

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