Royal Mail/Fail..."Dangerous Goods" Completely stupid

[Pete]

I had this happen to me also but it was resolved in a week.
I guess when a package is x-rayed it draws suspicion as to what could be inside.
Unfortunately with all that's going on around the world we all are greatly inconvenienced - e.g. checking-in at an airport.

[treetop1280]

@BackyardBullion , just spoke to some one who works there , it will probably be in mallusk  sorting office , sounds like human error , as in  , where it was sent from , couldn’t be arsed to check it properly , and just passed it on  as a problem/ dangerous goods ,  - so all problem items go to  mallusk , , and there isn’t that big of a back log , so should be faster than 8 -10 weeks 

[James32]

1 minute ago, treetop1280 said:

@BackyardBullion , just spoke to some one who works there , it will probably be in mallusk  sorting office , sounds like human error , as in  , where it was sent from , couldn’t be arsed to check it properly , and just passed it on  as a problem/ dangerous goods ,  - so all problem items go to  mallusk , , and there isn’t that big of a back log , so should be faster than 8 -10 weeks 

As I thought, lost/miss scanned. But I do believe it will rightfully turn up.

[treetop1280]

Where it was sent from as in , the Royal Mail depot before it gets on the plane

[BackyardBullion]

Just now, treetop1280 said:

Where it was sent from as in , the Royal Mail depot before it gets on the plane

Edinburgh Mail Centre 

[treetop1280]

Just now, James32 said:

As I thought, lost/miss scanned. But I do believe it will rightfully turn up.

Apparently ,the woman I was speaking to says ,they open plenty of items with gold and silver all the time ???

[treetop1280]

1 minute ago, BackyardBullion said:

Edinburgh Mail Centre 

Yep , they messed up , sounds like they couldn’t be arsed and just put it down as dangerous goods . ,, so it becomes someone else problem to sort out

[SidS]

Royal Mail detours are becoming more common. On three occasions I've had items ordered from Poole end up at Edinburgh mail centre! - All Special Delivery as well.

[Upsidedown]

"Parcel is now safely on the way"

[JamesH]

Afternoon all. When tracking shows “item retention” at Medway office, does this just mean it’s being held for a Mi day delivery or that it’s been flagged for something else? Thanks a lot

[BackyardBullion]

@JamesH

From my experience, that means the royal fail didn't get around to delivering your package and will do it next working day.

As an update to my "dangerous" package....

They royal mail don't know where it is.

Tracking has not been updated.

They literally can't tell me where it is.

Looks like this will end up being a claim but they want to wait a few more weeks before we initiate.

Total shambles.

[James32]

1 minute ago, BackyardBullion said:

@JamesH

From my experience, that means the royal fail didn't get around to delivering your package and will do it next working day.

As an update to my "dangerous" package....

They royal mail don't know where it is.

Tracking has not been updated.

They literally can't tell me where it is.

Looks like this will end up being a claim but they want to wait a few more weeks before we initiate.

Total shambles.

As I thought ( lost ) I honestly believe the dangerous goods email is we fooled up but would rather not admit it.

As an aside, do you get actual worth ( selling price) back or just metal content price?

[BackyardBullion]

Just now, James32 said:

As I thought ( lost ) I honestly believe the dangerous goods email is we fooled up but would rather not admit it.

As an aside, do you get actual worth ( selling price) back or just metal content price?

The cost to replace the items.

This is basically the cost of the silver, manufacturing and hallmarking costs.

When I sent it the content of the silver was worth about £2200, now it's actually more than £2500. So the chance of being able to get more than £2500 is probably pretty slim, but if I had been allowed to make a claim 3 weeks ago when I could have done at the earliest opportunity I would have been able to factor in the £150 hallmarking charges and some labour.

Now that silver is worth more that other additional costs take it way over £2500

If they come to me and say they won't pay because it's now worth more than £2500 I will flat out take them to court and fully kick the toys out the pram.

If we claim I will be expecting a full £2500 coming to me and then I will be asking for some additional compensation as goodwill to factor in the above. A shut me up fee if you like. They have been so abysmally awful and this has caused me significant stress.

We will see. 

[treetop1280]

@BackyardBullion if it’s still in Northern Ireland I could find out for you ??? I know someone who works in the mallusk  sorting office ,  if it helps at all 👍

[BackyardBullion]

2 minutes ago, treetop1280 said:

@BackyardBullion if it’s still in Northern Ireland I could find out for you ??? I know someone who works in the mallusk  sorting office ,  if it helps at all 👍

Well, considering the escalations team and the CEO office don't know I don't know if that's going to help! 

They tell me they are waiting for the national returns centre to get back to them.

It's been 2 weeks and no reply from them yet...

[treetop1280]

Just now, BackyardBullion said:

Well, considering the escalations team and the CEO office don't know I don't know if that's going to help! 

They tell me they are waiting for the national returns centre to get back to them.

It's been 2 weeks and no reply from them yet...

We’ll if you want to send me any tracking numbers etc I could pass them on.  , “ bit of a shot in the dark,  she does work in the lost / dangerous mail department ,, she might have a idea👍

[BackyardBullion]

5 minutes ago, treetop1280 said:

We’ll if you want to send me any tracking numbers etc I could pass them on.  , “ bit of a shot in the dark,  she does work in the lost / dangerous mail department ,, she might have a idea👍

Thanks, will leave it for now and wait to see what the CEO office says next week. Good to have as a backup though appreciate it.

[BackyardBullion]

Update from Royal Mail.

Its lost/stolen. They cant tell me. 

I have to make a claim.

Total shambles

[Darr3nG]

10 minutes ago, BackyardBullion said:

Its lost/stolen. They cant tell me. 

That's brutal! Not just the metal value, but the time and effort.

Sorry to hear it  

[modofantasma]

45 minutes ago, BackyardBullion said:

Update from Royal Mail.

Its lost/stolen. They cant tell me. 

I have to make a claim.

Total shambles

Not great but there could be a silver lining... Perhaps your claims go through and then just randomly your parcels end up found and delivered 🤞🏽🤞🏽

[Anteater]

48 minutes ago, BackyardBullion said:

Update from Royal Mail.

Its lost/stolen. They cant tell me. 

I have to make a claim.

Total shambles

So was it diverted as "dangerous" an then lost/stolen, or was it never actually diverted? If it was logged as diverted, is there any evidence from later in the chain to show it really was?

It does all sound a little fishy with other reports of items being deemed "dangerous" and for destruction, then miraculously delivered when that was queried. One wonders if bad actors with jobs within Royal Mail could be abusing internal procedures re dangerous goods to mask their "appropriations".

[Sovhead]

57 minutes ago, BackyardBullion said:

Update from Royal Mail.

Its lost/stolen. They cant tell me. 

I have to make a claim.

Total shambles

Ffs.

None of that makes any sense.

They say they have it but it needs looked over as it may contain prohibited goods etc and then come back and say it’s went missing….that stinks of internal corruption.

[BackyardBullion]

The following are now missing.

30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 

6x Assorted chess pieces - Hallmarked but no weight markings.

If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police. 

 

 

[RiverbankSilver]

4 hours ago, BackyardBullion said:

Update from Royal Mail.

Its lost/stolen. They cant tell me. 

I have to make a claim.

Total shambles

Shocking 😮 Sorry to hear this.

Surely Edinburgh assay office should look into this as they were the ones who dispatched to you??

Hope you get the support from them🤞

[BackyardBullion]

Just now, RiverbankSilver said:

Shocking 😮 Sorry to hear this.

Surely Edinburgh assay office should look into this as they were the ones who dispatched to you??

Hope you get the support from them🤞

Edinburgh have been amazing. 

They are assisting in every way you would expect for the claim and then beyond that too. 

They have been trying to get further information from their "Next to uselss" account manager (their words not mine).

Can't fault the assay office at all.

I have many questions on the faults of Royal Mail though.