Royal Mail/Fail..."Dangerous Goods" Completely stupid

[James32]

1 minute ago, RiverbankSilver said:

Shocking 😮 Sorry to hear this.

Surely Edinburgh assay office should look into this as they were the ones who dispatched to you??

Hope you get the support from them🤞

Mmmm great point

[ChrisSilver]

Hopefully after some investigation the parcel will turn up somewhere 🤞

[BackyardBullion]

1 minute ago, ChrisSilver said:

Hopefully after some investigation the parcel will turn up somewhere 🤞

I have little to no hope of this. 

They have strung me along for well over 3 weeks with them saying they have been searching high and low for it. They even (supposedly) had someone check manually through crates of packages at the dangerous goods/national returns centre. 

Nothing. 

[BackyardBullion]

I have just had confirmation that I will be getting a £2500 payment. I will also be getting £27.89 in postage refund and a £50 goodwill payment to "Restore my confidence in the service they provide"

Totally crazy. 

I asked for a £250 goodwill payment to split the difference on the £500 in losses I am facing from the difference in price of silver and the other losses from hallmarking/postage etc. 

The CEO office reply was simply, No. 

It would seem they have chosen "Trial by combat"

Crazy that if the Royal Mail finds my package they could just sell the silver for £2800 spot price and be in profit over £200

It has happened before...

https://www.thesun.co.uk/money/15859526/royal-mail-missing-parcels-sold-at-auction/

Would not put it past them.

If this happens eventually there will be some very strongly worded videos produced and a number of solicitors letters sent me thinks. 

[James32]

4 minutes ago, BackyardBullion said:

I have just had confirmation that I will be getting a £2500 payment. I will also be getting £27.89 in postage refund and a £50 goodwill payment to "Restore my confidence in the service they provide"

Totally crazy. 

I asked for a £250 goodwill payment to split the difference on the £500 in losses I am facing from the difference in price of silver and the other losses from hallmarking/postage etc. 

The CEO office reply was simply, No. 

It would seem they have chosen "Trial by combat"

Crazy that if the Royal Mail finds my package they could just sell the silver for £2800 spot price and be in profit over £200

It has happened before...

https://www.thesun.co.uk/money/15859526/royal-mail-missing-parcels-sold-at-auction/

Would not put it past them.

If this happens eventually there will be some very strongly worded videos produced and a number of solicitors letters sent me thinks. 

That £2500 insurance limit is a bloody joke in 2024. Especially considering what they're now charging for the service. 

[BackyardBullion]

Royal mail response captain subtext: 

Got to claw back my losses somehow.

I choose YouTube Ad Revenue. 

Bring it on.

[SilverAngel]

 

4 hours ago, BackyardBullion said:

I have little to no hope of this. 

They have strung me along for well over 3 weeks with them saying they have been searching high and low for it. They even (supposedly) had someone check manually through crates of packages at the dangerous goods/national returns centre. 

Nothing. 

This has happened to us....had empty boxes returned to us that had clearly been deliberately damaged to remove the contents.  I sent several e-mails to the complaint department and each reply was the same.....make a claim.  They would not entertain the idea a member of their staff could possibly steal it...i was told it is all automated.  Well the pen that was used to gouge the box open clearly was not automated!!!  We did fight the fact they were not going to cover the excess charges and the postage, that they were not going to pay for at first as i was told they delivered the parcel to me.  They did in the end send a second payment to cover both so keep complaining.

[Spyder]

One thing you have not mentioned is your time and effort in making those bars.  You should invoice for that as a separate claim.

[Upsidedown]

16 minutes ago, BackyardBullion said:

a £50 goodwill payment to "Restore my confidence in the service they provide"

I shouldn't laugh but that's hilarious

Also reminds me I have a cheque from royal mail myself somewhere...

[BackyardBullion]

8 minutes ago, Spyder said:

One thing you have not mentioned is your time and effort in making those bars.  You should invoice for that as a separate claim.

Yeah, I mean if you factor that in then its a lot more. 

They won't entertain any additional claims, they have made that quite clear. 

[BackyardBullion]

6 minutes ago, Upsidedown said:

I shouldn't laugh but that's hilarious

Also reminds me I have a cheque from royal mail myself somewhere...

This was my reply. 

 

[Upsidedown]

A good will payment would be the difference between £2,500 and spot. Along with a letter that says, we didn't have to but we wanted to.

[Paul616]

Sorry to hear this. Royal Mail used to be close to 100% reliable. Sign of the times. The UK is not what it used to be.

[Wilburwombat]

I'm sure you've already investigated it BYB, but would POSTRS be able to offer you any support/redress?

[Thelonerangershorse]

This shouldn't be too much of a problem, the post office have a long history of honesty and integrity when it comes to court cases.

[James32]

12 minutes ago, Paul616 said:

Sorry to hear this. Royal Mail used to be close to 100% reliable. Sign of the times. The UK is not what it used to be.

Welcome back 😆 

[BackyardBullion]

I have thought about challenging them with a complaint to the Postal Review Panel or indeed the postal redress service. 

The difficulty is that The Royal Mail (and they know this) have done everything by the book. 

They have paid the appropriate amount and they have also added a goodwill payment. That ticks all the boxes that they could possibly need to to avoid legal scrutiny. 

The "right" thing to do and doing what is expecetd of them are two very different things. 

[Roy]

It is a dreadful response. Not to mention you are quite a big customer.

I suggest that the next batch is hand delivered to Edinburgh, and you have a cheeky mini-break while you wait 😇

[Upsidedown]

8 minutes ago, BackyardBullion said:

I have thought about challenging them with a complaint to the Postal Review Panel or indeed the postal redress service. 

The difficulty is that The Royal Mail (and they know this) have done everything by the book. 

They have paid the appropriate amount and they have also added a goodwill payment. That ticks all the boxes that they could possibly need to to avoid legal scrutiny. 

The "right" thing to do and doing what is expecetd of them are two very different things. 

The house always wins

They have people working there who's job it is to palm you off in the most legal way possible.

[BackyardBullion]

You can't make this up...

I will hold any excitement until it's in my possession and contents have been checked.

Good news I suppose!

[James32]

1 minute ago, BackyardBullion said:

You can't make this up...

I will hold any excitement until it's in my possession and contents have been checked.

Good news I suppose!

Exactly how most of these case's turn out. Your far better off this way, time saved and extra spot price etc. Just a shame they didn't pay out first then find it ( would have made up for the stress ) 

[HonestMoneyGoldSilver]

8 ‘Or suppose a woman has ten silver coins and loses one. Doesn’t she light a lamp, sweep the house and search carefully until she finds it? 9 And when she finds it, she calls her friends and neighbours together and says, “Rejoice with me; I have found my lost coin.” 10 In the same way, I tell you, there is rejoicing in the presence of the angels of God over one sinner who repents.’

[monkey]

7 minutes ago, BackyardBullion said:

You can't make this up...

I will hold any excitement until it's in my possession and contents have been checked.

Good news I suppose!

Fingers crossed it dose not get lost again..... Hear hoping to a safe arrival on your doorstep!

[James32]

1 minute ago, monkey said:

Fingers crossed it dose not get lost again..... Hear hoping to a safe arrival on your doorstep!

Your positivity is noted 😆 

[Silfrfish]

Delighted for you that they finally found it. I get on really well with my local postie, she hates working for them though, and I’m not surprised by the attitude they’ve displayed. Honestly it’s pathetic.