Jeffers46

I have spent a bit more time looking at my replacement set with a loupe.
Black fibres aside, at the beginning I was hopeful and willing to take the risk and rectify that myself.
After closer inspection, although they are better than the first set, there are milk spots on a good few of the coins.
Don't get me wrong they aren't significant and are small, but once you know they are there you can see them with the naked eye.
After two sets, first terrible, second probably 95% there (fibres aside) I will be sending them back for a refund.
As much as I wanted this set, that should have been great, I feel a bit worn out by the whole saga and the shine has definitely gone. Even if they offered a perfect set, at this stage I wouldn't be bothered.
It's a great shame but it is what it is.

I have also had my returned set sent back to me today. 
 
On the whole it’s a vast improvement to the first set.  
 
I do though have some spotting on the black bull and the white horse… 
I really don’t know what to do now…
If you bought this on the secondary market would you be happy?

So, very sad to say it seems the "Quality Control" process is really not up to much at all. 
I have just had a really disappointed subscriber of mine that has got in touch sharing these photos of his "re-struck" replacement Queen's Beast set. 
3/10 of the capsules were open when he opened the set, many have milk spots - some of the worst milk spots I have ever seen to be quite honest. Pretty much every single one has black fibres inside the capsules and on the coins to which he described it as "looks like beard shavings" inside the capsules. 
To say he is disappointed is an understatement.
This cannot be a restrike, if it is a restrike and somebody has checked this set to make sure that it is up to scratch (pardon the pun) and then they think it is acceptable to send this out to a customer that has already returned a set for quality issues - well, someone needs the sack. 
Video to follow this weekend talking more about this. 
I have serious questions as to whether the Royal Mint actually even restruck this particular set, or any for that matter. 
 

I have also had my returned set sent back to me today. 
 
On the whole it’s a vast improvement to the first set.  
 
I do though have some spotting on the black bull and the white horse… 
I really don’t know what to do now…
If you bought this on the secondary market would you be happy?

I am trying to build up a deposit for my own home so I will be selling.  Thanks for the advice all.

From the RM or secondary market I deffinatly wouldn't be happy....A Proof coin or set is supposed to be that 'Proof
Silver whether bullion or Proof may milkspot and tone over time.  but you don't expect a new set like the QB's to have milkspots...And It's unacceptable for them to be sent in less than perfect condition after going through a quality control check. That's if they infact do go thru QC????????
 

It's a terrible decision you have to make. On the one hand you own one of the nicest coinsets i ever saw in recent years but the spots are a problem. Not, if you hold your set forever. But if you go at some point to sell it, you hardly get your money back. Maybe NGC conservation service can remove spots as they are not years old, but i'm not sure for it. On secondary market you will face problems with buyers if you let the spots out of your description. 

What have you bought the set for? if its for your own pleasure I'd keep it at that,2 faulty coins not ideal but you have 8 good ones. If you are trying to make money out of it grade the 8 good ones & sell individually. Someone will always buy a unique graded coin.

My Photoshop skills are very basic, which is why most of our coin photos are done by Doug.
He did come up with a more Gothic look:

It would look good in a Premium Uncirculated version, or for short:
PUnc
🙂

I know, mintage of one, a shame as I was after a pair 🙂 

From customer services:
Thank you for your email.
 
If you send an item back to us, we would never give you one that has already been sent back, when you send us one back a coin or a set, we guarantee to send to you in exchange a brand new coin that hasn’t been touched by anyone else.
 
As we have had a couple of these coins back we are more than likely do a re strike on these coins.
 
I do hope this is of use.
 

From customer services:
Thank you for your email.
 
If you send an item back to us, we would never give you one that has already been sent back, when you send us one back a coin or a set, we guarantee to send to you in exchange a brand new coin that hasn’t been touched by anyone else.
 
As we have had a couple of these coins back we are more than likely do a re strike on these coins.
 
I do hope this is of use.
 

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.
HeadofCustomerServices@royalmint.com
Queens Beasts 2021 ten coin 2 ounce set
Dear Sir or Madam,   I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.   This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.   For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.   What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?   Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.   Yours sincerely,    

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.
HeadofCustomerServices@royalmint.com
Queens Beasts 2021 ten coin 2 ounce set
Dear Sir or Madam,   I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.   This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.   For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.   What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?   Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.   Yours sincerely,    

Just had a call from my account manager, they are re-striking my set too 🙂 

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.
HeadofCustomerServices@royalmint.com
Queens Beasts 2021 ten coin 2 ounce set
Dear Sir or Madam,   I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.   This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.   For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.   What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?   Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.   Yours sincerely,    

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.
HeadofCustomerServices@royalmint.com
Queens Beasts 2021 ten coin 2 ounce set
Dear Sir or Madam,   I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.   This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.   For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.   What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?   Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.   Yours sincerely,    

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.
HeadofCustomerServices@royalmint.com
Queens Beasts 2021 ten coin 2 ounce set
Dear Sir or Madam,   I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.   This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.   For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.   What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?   Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.   Yours sincerely,    

Well said.... I am a firm supporter of the RM and spend a fair bit on acquiring their goods... That said I agree that quality seems to have taken a back seat and we must get them to provide a better service for its customers.. It will (in the long run) benefit them as well to ensure their products are seen as quality and not sub standard... Up the quality revolution......🤘

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.
HeadofCustomerServices@royalmint.com
Queens Beasts 2021 ten coin 2 ounce set
Dear Sir or Madam,   I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.   This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.   For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.   What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?   Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.   Yours sincerely,    

Where do we draw the line on the RM's total incompetence to get these sets out to their customers in the condition that we expect....its a total disgrace and piss take that they can send out these sets in awful condition....its time to take action...and all get together to draft a paper with signatures on at the state of their sets and send it off backed by all the photos and box's that have been sent (BYB) and demand an explanation for these continuous  problems..!!!!

Anyone returning their coins and having issues should direct the Royal Mint to their own website where they confirm:
“What are Proof coins?
Proof coins are the highest quality commemorative coins. Their sharpness, detail and finish are unrivalled, making them perfect for collectors looking for highest levels of craftsmanship and detail.
The dies used to strike Proof coins are hand-finished to ensure that all imperfections are removed. Blanks are fed into the coin press by hand before being struck up to six times, at a lower speed and with less pressure than other finishes, to preserve the finer details of the design.
After striking, each coin is inspected for imperfections. The dies are cleaned with air between each coin to ensure that no marks or imperfections are caused during striking.
As a result of this extra care and attention, no more than 50 Proof coins can be struck within an hour. Proof dies are also regularly reworked to maintain the quality of the finish. Each Proof die may only strike a few hundred coins before it has to be repolished.”
https://www.royalmint.com/discover/coin-collecting/striking-standards/

Ok I’ve finally had the chance to look at mine in greater detail. 
 
Not happy at all. There is a scattering of milk spots on 3-4 of the coins.

The Lion of England is in a terrible state 

My 2 ounce ten coin proof set of QB’s is going back to the Royal Mint. Mainly due to milk spots and some surface scratches. Problems on 4 coins out of 10.
I cannot fathom how they have been sent out with spots on.