Connor

The Eagle (or lion and unicorn in this case) has finally landed.

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 
Thank you @ChardsCoinandBullionDealer for the great customer service. 

The Eagle (or lion and unicorn in this case) has finally landed.

The Eagle (or lion and unicorn in this case) has finally landed.

The Eagle (or lion and unicorn in this case) has finally landed.

The Eagle (or lion and unicorn in this case) has finally landed.

The Eagle (or lion and unicorn in this case) has finally landed.

The Eagle (or lion and unicorn in this case) has finally landed.

Chards had the foresight to put their QC sticker somewhere a bit more discreet too😂

No, I discovered this tonight, if you take the middle bit out of the box, where the coin is. Watch out though, those pesky capsules don’t stay shut!!
Look at the side where it’s angled and you’ll see two red looking spots on the removable centre. It stands up inside the bottom of the box!!
I was looking at mine again tonight and it tilted and I thought, oh it’s stuck on something. No it wasn’t, it’s magnetic!! 😆
I’v glad I’m not the only one who didn’t know this. Now, if only they’d make the capsules magnetic maybe some of us wouldn’t have cause to complain.

Just got home..parcel from RM..took my time to open...Packaging great! Capsule in tact coin looks fantastic under lupe cannot see any problems so very happy..QC sticker came off with no problem but rather have it on the box or c.o.a but not a problem..feel lucky that there are no problems ...

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 
Thank you @ChardsCoinandBullionDealer for the great customer service. 

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 
Thank you @ChardsCoinandBullionDealer for the great customer service. 

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 
Thank you @ChardsCoinandBullionDealer for the great customer service. 

It would be great of this causes an actual change in the QC process at the mint. It is a shame because it's the one area they fall foul on, but is probably the most important aspect of what they do due to the products they are selling. Good effort there B 👏

It would be great of this causes an actual change in the QC process at the mint. It is a shame because it's the one area they fall foul on, but is probably the most important aspect of what they do due to the products they are selling. Good effort there B 👏

Exec Email - Royal Mint Loose Capsule Feedback Update
So, for those that haven't caught up I sent an email to the CEO and head of operations yesterday.
I had a very prompt response from the Exec team and they promised an update within 24 hours. 
Whilst the update is not necessarily that useful it is nice that they are keeping the lines of communication open. 
Also for context I sent them a follow up email today with a picture of the loose capsule on my half Sovereign and also feedback on the QC sticker being on the capsule. 
Here is their response today:
 
Hello and thank you for sending this to me.
I have ensured this quality issue which again, I must apologise for, is being investigated alongside the first issue you raised yesterday.  Your point in terms of the QC sticker is not acceptable so will be added as a secondary investigation.
I am copying this email with the Head of Customer Services and who is leading the review with our cross functional teams.
Thank you for sending this to me, its so important that this feedback is acted on and I cannot thank you enough for your very swift commitment with feedback to The Royal Mint.
Best wishes and I have just checked myself on the outcomes of the last 24 hours which the Head of Customer Services will be able to provide to us in due course.
 
Hopefully more updates tomorrow or next week!

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 
Thank you @ChardsCoinandBullionDealer for the great customer service. 

Not posting pictures yet as I don't really have the time or lighting but I can say one thing, I'm very happy that I went with Chards and not the mint. Very high quality. 
Thank you @ChardsCoinandBullionDealer for the great customer service. 

Well it's here...with a complimentary gift 😂

If we all wait until Christmas day to open them im turning off notifications for 'today I received' 😂

If we all wait until Christmas day to open them im turning off notifications for 'today I received' 😂

If we all wait until Christmas day to open them im turning off notifications for 'today I received' 😂

If we all wait until Christmas day to open them im turning off notifications for 'today I received' 😂

If we all wait until Christmas day to open them im turning off notifications for 'today I received' 😂