Münzedachs rude answer

[sovereignsteve]

Anyway, I believe he is a member on this forum although I don't remember seeing him post in a while. He is perfectly at liberty to give his side of the story or clarify his T&C, whatever he chooses. That includes keeping silent of course.

[Cornishfarmer]

End of the day, you think you have done the right thing..... me and probably the majority here think you have done the wrong thing.     You have a deal with someone then pull out . You thought you had a good deal then within 2 hours you find it 15% cheaper that means you didn’t do your homework in the first place.     I wouldn’t want you as a customer 

a deal is a deal and a real man wouldn’t pull out but that’s the world we are living in now

[Roy]

2 hours ago, Cornishfarmer said:

a real man wouldn’t pull out

True that..

I'm still paying for it too 😉

[richatthecroft]

On 24/06/2020 at 12:32, Roy said:

I'd say this puts Munzedachs in a good light!

Their professionalism was demonstrated in their restraint.

Now, if you'd cancelled an order with gs.be like that, the outcome would most likely have been quite different.

agreed.

I use @muenzdachs regularly- great service.

Hi Sören, if you’re reading this thread, hope you’re keeping well.  
Any news on date of 2020 Libertads? 

[jultorsk]

36 minutes ago, richatthecroft said:

Any news on date of 2020 Libertads? 

Pertinent question there @richatthecroft - following this with keen eyes! 👀😉👀

[matt1r]

I guess it depends on the product being sold, in my business at least 50% of purchases are cancelled or retuned if I said no I would lose a lot of repeat custom. Lots of wasted time and work but unfortunately that’s how it works.

[richatthecroft]

2 hours ago, matt1r said:

I guess it depends on the product being sold, in my business at least 50% of purchases are cancelled or retuned if I said no I would lose a lot of repeat custom. Lots of wasted time and work but unfortunately that’s how it works.

My goodness this must be frustrating day to day.  

I often wonder how much less products would cost at online retailers if they were not bound by distance selling regulations that lean in favour of the customer, not to say that I think buyers should not be protected. 

Clothing is a prime example- I hear people at work talking about having ordered their size and one of each a size either way then returning the other two- great! But the costs involved in restocking to the retailer is bound to be enormous- and therefore, must be factored into the initial retail price.

 I guess life is just too easy nowadays- a couple or three mouse clicks adds convenience but unfortunately it also does away with responsibility, common sense and diligence as well as the environmental cost in terms of the buyers side of the deal.

Guess I’m just from the past and remember the good old days (through rose tinted glasses) 🤓

[SILVERFINGER]

2 hours ago, Roy said:

True that..

I'm still paying for it too 😉

lol this brought back some forgotten memories from decades ago, my uncle had a sticker on the back of his old Austin A60 van, 'Drivers, when pulling out to avoid a child, make sure you dont fall off the bed'  remember asking my gran when I was a kid what it meant and her shaking her head at my uncle.

[Roy]

English is such a wonderful language  😁

[muenzdachs]

Was some days out, therefore I wasn't able to share my views on the topic.

The client who started this thread had only one order in our shop begin of June. The first order was 6 oz, the second order which he cancelled was only 13 oz of bullion (not 25 ! )

In German law you can exclude cancelation for bullion coins, not for collector coins. As I am selling a lot of collector coins, I offer cancelation for everything - makes it much easier. As one member said the most of shops excluding cancelation or return for every kind of PM.

It happens very often that people buying in my shop (as they know they can easily cancel according me T&C) and if they find a better price or the coins are not hot within 2 or 3 days - THEY cancel. Therefore we blacklist such "clients" to protect our business - otherwise we could close the shop very soon.

It can always happen that a client need to cancel due to private reasons. This is NEVER a problem if the client has a longer relationship with us and it is an exception. But it smells different with no order history.

Coins and PM purchase is built on trust. The client trust the dealer that he will get what he ordered, BUT also the dealer trust the client that he pays what he has ordered!

 

 

 

 

 

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Added 0 minutes later...

On 26/06/2020 at 10:38, richatthecroft said:

agreed.

I use @muenzdachs regularly- great service.

Hi Sören, if you’re reading this thread, hope you’re keeping well.  
Any news on date of 2020 Libertads? 

Unfortunately Mexico is still in Lock Down - no news on Libertad so far

[richatthecroft]

6 minutes ago, muenzdachs said:

Unfortunately Mexico is still in Lock Down - no news on Libertad so far

Thanks Sören- please let us know of any updates you might have on the Libertads 

[silenceissilver]

I don't think the rude answer, if you consider it one, and you can, matters. It was the most efficient way for the buyer to learn what he did was a mistake. Had it been a very sugary answer, the lesson might not have been learned.

Also, I'm a strong supporter of the good old Latin saying "pacta sunt servanda". I think the lesson is not just about the specifics in the PM market but about the moral compass. No big deal though, it's not a huge moral flaw at all, in the big sceme of things, so lesson learned, time to move on @Kraittos

[Gildeon]

Just a quick counter example: if somebody ordered a tube for 400€ and after a while the seller was saying "oh somebody offered 420€ for this and I have only one" and cancelling the sale, how would the buyer have felt...?

[richatthecroft]

2 minutes ago, Gildeon said:

Just a quick counter example: if somebody ordered a tube for 400€ and after a while the seller was saying "oh somebody offered 420€ for this and I have only one" and cancelling the sale, how would the buyer have felt...?

Thanks for making this point. It’s an important one.
I guess we’ve all had some buyers regret and also, sold at a price then watched the same coin(s) sell much higher- but for me, a deal is a deal. 

[Kraittos]

As I said in previous answers, I asked if it was normal to give such an answer, which I did find inappropriate at the time as I was not aware that I was making a mistake after reading TandC, as I said here I did not do it in bad faith and I wanted to know the general opinion in case I had an inappropriate attitude not to repeat it again and apologize for it, although for me and as someone who deals with about 20 different people a day does not seem to be an answer to give to a client, it can be expressed in a completely different way.

Anyway, I say it here and I also said it by e-mail to Soren, which was unknown to me, was not in bad faith and will not be repeated.

 

 

[shawy2510]

42 minutes ago, Gildeon said:

Just a quick counter example: if somebody ordered a tube for 400€ and after a while the seller was saying "oh somebody offered 420€ for this and I have only one" and cancelling the sale, how would the buyer have felt...?

Depends who the seller is mate, I have a gold Kew PF70 due back & sold it for 3.5k. I went 50/50 in the 1st place with a friend on 3 Kews. He wanted more than 3.5k after I sold the coin to a member who buys alot from me & this friend was adament I was not to sell & pretty much forced me to tell the buyer it was not a deal anymore because we could get another £700 for it. This really pissed me off & I told the buyer the situation. I felt so bad that I was being put in this situation but didn't want to back down. In the end I didn't want the buyer being annoyed & I was happy with the price I sold it for. Yes we could of had another £350 each but I am not bothered about that & kept the buyer happy also.

[juansanto7]

On 27/06/2020 at 14:54, Kraittos said:

Anyway, I say it here and I also said it by e-mail to Soren, which was unknown to me, was not in bad faith and will not be repeated.

Well, at least not with Münzdachs 🤣🤣🤣🤣

To be honest, if you can cancel an order after 2 hours (I am not saying that you are right or wrong as in fact I would have probably done the same as €60 is a lot of money for me to loose), you should not be so sensitive and just take it in the chin. Münzdachs has the right to tell you to not order again from them the same way you have the right to spend your money and take your business somewhere else. From what I remember growing up in the Rührgebiet, I find germans to be brutally honest and very direct (very different from British diplomacy) and I love germans/Germany for that. I don't think it was rude. I personally wouldn't start writting on TSF and ask for people's opinions if they think it was rude or not or if they think you are in the right or not. Move on and take your business somewhere else and follow Münzdachs advise and dont order from them again.