Was some days out, therefore I wasn't able to share my views on the topic.
The client who started this thread had only one order in our shop begin of June. The first order was 6 oz, the second order which he cancelled was only 13 oz of bullion (not 25 ! )
In German law you can exclude cancelation for bullion coins, not for collector coins. As I am selling a lot of collector coins, I offer cancelation for everything - makes it much easier. As one member said the most of shops excluding cancelation or return for every kind of PM.
It happens very often that people buying in my shop (as they know they can easily cancel according me T&C) and if they find a better price or the coins are not hot within 2 or 3 days - THEY cancel. Therefore we blacklist such "clients" to protect our business - otherwise we could close the shop very soon.
It can always happen that a client need to cancel due to private reasons. This is NEVER a problem if the client has a longer relationship with us and it is an exception. But it smells different with no order history.
Coins and PM purchase is built on trust. The client trust the dealer that he will get what he ordered, BUT also the dealer trust the client that he pays what he has ordered!
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Unfortunately Mexico is still in Lock Down - no news on Libertad so far