BackyardBullion

If it is any consolation I originally left out the second "p" in my original post - thank god for edits because it makes you look the muppet and not me 🙂 
Sorry for that! 

If it is any consolation I originally left out the second "p" in my original post - thank god for edits because it makes you look the muppet and not me 🙂 
Sorry for that! 

If it is any consolation I originally left out the second "p" in my original post - thank god for edits because it makes you look the muppet and not me 🙂 
Sorry for that! 

I have pre empted them sending mine by bombarding them with the same request for tightly fitted capsules and tape or selotape put on the capsules. Everytime they reply, I reply…..

Everyone who has posted on this thread or elsewhere with issues absolutely should follow Backyard Bullion’s example and email the CEO directly this week to complain.
 

leighton.john@royalmint.com is the one to send to as it is a working email address.

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

Reply already, so I am suitably impressed with this response so far. 
 
Hello and thank you for taking the time to write to both Anne and Leighton regarding the quality challenges experienced on the Sovereign 2022.
Firstly, on behalf of The Royal Mint I wish to apologise that you have needed to write to explain these very poor quality challenges.
I will be organising an immediate review and investigation and will be able to provide an update within the next 24 hours if not before,
My contact detail is listed below and I will be organising the right teams to support this review.
Best wishes

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

If this all works out just fine for everyone involved then this will be such a nice story to share on YouTube to champion this incredible community

Why does this happen EVER!
The capsule is literally the single easiest bit of the entire product and it is so so easy to get right but the Royal Mint have gotten it so very wrong.
In addition to the capsules being pretty awful at staying together in transit they seem to be generally quite low quality with marks appearing on them super easy. 

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

I have just fired off an email to the CEO anne.jessopp@royalmint.com and Director of Operations leighton.john@royalmint.com
The email is highlighting not only my loose capsule issue but that of a number of others that I have seen over the last few weeks. 
I don't know if I will get a response but I will share if I get any!

Why does this happen EVER!
The capsule is literally the single easiest bit of the entire product and it is so so easy to get right but the Royal Mint have gotten it so very wrong.
In addition to the capsules being pretty awful at staying together in transit they seem to be generally quite low quality with marks appearing on them super easy. 

Why does this happen EVER!
The capsule is literally the single easiest bit of the entire product and it is so so easy to get right but the Royal Mint have gotten it so very wrong.
In addition to the capsules being pretty awful at staying together in transit they seem to be generally quite low quality with marks appearing on them super easy.