Arisian

Refund arrived - why was it so difficult? and why did they have my money for 9 months?

Well there's a surprise, a call this morning at 9 minutes past 9 promising a full refund lol. 🤦‍♀️

We’ll 3 months on and still no refund from the Royal Mint, despite several calls and email.

7 days notice before court action sent this evening. 😬

On 25/08/2023 at 08:47, Darr3nG said:

Yes, email confirmation and refund already processed. 

It was all manual though and started when I emailed them for confirmation. 

On 03/09/2023 at 22:48, Sc391 said:

@Arisian I’m a fan of the RM but I have to admit it’s pretty weak that they have yet to inform you.  The decision was a few weeks ago and they only sold a few hundred sets so the notification and refund process should have been quite easy.  Give them a call or email and force the issue.

I finally called them this week and asked where it was - they had no idea. Apparently a team leader was going to call me ..... still waiting.

Very poor show.

My coins are still in “open orders”, so it seems pretty obvious they have no intention of informing me the coins aren’t coming.

I think it’s a pretty bad show really.

Why should they tell us quickly? They've had our money for 6 months while we've sat quietly. I would not be surprised if they only tell people when they ask.

But we do have a contract with them which one assumes has some basis in law? Under which part of their terms and conditions are they cancelling?

Additionally they've had use of half a million pounds of our money for 6 months I don't see walking away after that time simply saying sorry is enough.

They certainly haven't communicated anything to me yet either. This is a big disappointment.

But it's really strange, they can make a 2oz and a 10oz but not a 5? Really?

How many 10oz were minted. Not enough to cover all the people who bought 5oz I'm sure.

I’ll take 2 please.

Sounds like it was more difficult to produce then they originally thought.

Just wondering if anyone else has had delivery of their 5oz petition crown set? Ordered back in March but no sight of it yet.

Just now, Petra said:

It actually says ‘you may’ on the top line, meaning that they don’t have to do sections an and b? Try looking somewhere else?

Yes absolutely - so it's their choice to do it.

So I put in an order to a very well known dealer on Friday which was over £5000. Today they have come back and asked to see my passport and Driving license and a household bill.

Now I understand it's law that if you are buying gold over a value of £5000 then it's a requirement - EXCEPT in certain circumstances - one of these is selling over the internet/mail order

====================================================

(VAT Notice 701/21) section 7.4

7.4 Internet and mail order sales

This section has force of law.

If you sell investment gold over the internet or by mail order and you fulfil the conditions at (a) or (b) below, you may, instead of keeping the customer record set out at paragraph 7.1(b), keep and maintain the following record:

(a) if your supply is paid for by credit card and the delivery address is also the card holder’s address, you must record the name of your customer, the credit card issuer and the card number; or

(b) if your supply is paid for by cheque, you must record the name of your customer, the name of the bank and the account number of your customer.

You must also keep proof of despatch of the investment gold to your customer’s address.

=================================================

It seems to me that it's not necessary to provide all the details being requested by the dealer. what are other people's experience of this? When I've bought Gold over £5000 previously (Royal Mint) there wasn't a murmur. I guess in the scale of things it's not necessarily a biggie. But being aware of Identity Fraud I try and keep my personal information to myself as much as possible - it's going to sit on their hard drives for the next 7 years, who knows who has access to it.

Am I over reacting?

23 hours ago, Allgoldcoins said:

We have now had every coin from the Coronation Collection delivered to us, 2oz Silvers finally arrived last week, and the 1 kilo silver's arrived today earlier than expected. So anyone still wait for RM to send their coins out shouldn't waiting very long.

Interesting... did that include the 2 oz Gold? That's the one I'm waiting for, along with the 1kilo silver so good to hear that's being delivered.

16 minutes ago, Paul said:

Spotted on my internet travels, the first graded Coronation 2oz matt proof ive seen graded

Still waiting for my "normal" 2oz to arrive. 

I’ll take the koala 😀

3x proof coins from the RM today, ordered in February - 2 were unacceptable. 

Just had a close look at the 6 coin set and the 20p looks as though it has had some liquid spilt on it. 😝

looks like it’s going to have to be a return.

disappointing after having waited so long for it.

Am I being unreasonable, does this hit the needs to be returned bar?

Have to say the 1/40th ozt coin is pretty small and hard to see the design. 🤣

On 03/05/2023 at 20:35, slack said:

I bought the six set, I rang RM yesterday and was told they go into production this week or next so won't be long now

6 coin proof set finally arrived

It’s inside 

2 minutes ago, BOOLIAN said:

One thing that I do find interesting is the little 'QC' sticker. I've never seen that before. New policy to improve quality control, perhaps?

Not on mine - probably just accidentally put on there 

hopefully this one is closer to the colour