The Buckingham Collection !!!

[tallyhojim]

I reckon a lot of businesses are afraid to keep their customers informed as they think they'll get an ear full. It's that fear of a negative reactio that in my opinion causes them to go silent.

[5huggy]

2 minutes ago, tallyhojim said:

I reckon a lot of businesses are afraid to keep their customers informed as they think they'll get an ear full. It's that fear of a negative reactio that in my opinion causes them to go silent.

Totally agree! - but thats "THE COMPLETELY WRONG APPROACH" IMHO

But WOT DuZ AYE NO!!??

[MLNCoins]

Ordered mine on the 7th August and received today. I used the telephone number to order and had no issues, pleasant conversation etc. did not have much communication through the process since ordering, however I used their live chat box to speak to them and got a reply in seconds advising my order would be with me by the end of the week. Had a text come through yesterday and it's here today! I wouldn't worry, I understand being in no man's land but they should honour your order, as they have mine. It might just take a while to come through which given the feedback before, I expected.

[ittle5huggy]

So yep I was twitching.... thank you  @TheBuckinghamCollection    this just landed... good coin, capsule a bit loose and packaging not the greatest but after all no numismatic value only bullion at the right price

[Guest]

19 hours ago, Roy said:

My biggest concern would be that their location is now Spain.

We have contacted admin, we have no idea as to why our location is showing as Spain. We are in fact based in Bournemouth, Dorset. On companies house listed as London for additional help with mail sorting. 

[Guest]

58 minutes ago, ittle5huggy said:

So yep I was twitching.... thank you  @TheBuckinghamCollection    this just landed... good coin, capsule a bit loose and packaging not the greatest but after all no numismatic value only bullion at the right price

The website is still in the process of many updates and can be the reason why this was shown as completed when in fact it had not been. However you can always call us FREE 0800 193 0080 between Monday and Friday. We will never miss a customer services call. Happy you received your coin. Thank you for your business. 

[Guest]

13 hours ago, 5huggy said:

update - - 

with respect to my non working track

It is a "ROYAL MAIL ISSUE" -

Service temporarily unavailable

We're sorry our service is temporarily unavailable. We are working on fixing the problem.

Thank you for your patience.

Can you confirm your tracking number that we sent you matches up with the delivery of your package?

[Guest]

18 hours ago, Coolsmp said:

Does being a Platinum member make any difference. I doubt it! Lol

I think it shows that the ADMIN are happy to confirm we are genuine. 

[GrahamDiamond]

Arrived safe and sound this morning.

[Guest]

20 hours ago, ittle5huggy said:

Being new to the forum as a live member, I feel I need to share my recent experience with the people referenced in the subject of this thread, this through conversation is not a unique situation.

I ordered from them 1 Full Sovereign on the 18th of this month (August) to date although my account shows completed on their web site I still have had no communication.

Within the forum I do know of one other member who ordered a half sovereign  10 days earlier, who is in the same position.

Today I phoned the Buckingham collection to ascertain when dispatch would be, to be told tomorrow,   without asking for order number or anything else !!!!! this sounded suspect !!!!!!

In further communication with the other forum member, who has also parted with hard earned FIAT, found that he to day had the same response. 10 days apart !!!!

Advice please do I need to contact the authorities as this seems suspicious if not nefarious ????

Warning to all all that may glisten is not always golden. !

🤬

We appreciate you may have been concerned, We are glad you have now received your coin. Although delivery times are faster we are still working within a 7 - 10 working day time frame, as you can imagine order are extremely high at the moment and this is due to the sky rocket prices in Gold. Again, thank you for your business. 

[Guest]

4 minutes ago, GrahamDiamond said:

Arrived safe and sound this morning.

Glad this has arrived for you. Thank you for your business. 

[HelpingHands]

7 hours ago, TheBuckinghamCollection said:

We have contacted admin, we have no idea as to why our location is showing as Spain. We are in fact based in Bournemouth, Dorset. On companies house listed as London for additional help with mail sorting. 

Click your name at the top right of the forum to get the drop down menu.

Click account settings.

On the left click country.

Then you should be able to choose UK on the drop down menu.

 

[Fastnick]

Before I go any further, just to say:

a) Yes, I did receive a free Half Sovereign from The Buckingham Collection

b) No, I am not on their payroll, nor am I in anyway involved with this company

I'm not aware of any Silver Forum members who have either not received the coins they ordered or did not receive a refund (please do correct me if I'm wrong on this particular point). 

Whilst their communication side of things really does leave "some room for improvement", and delivery times quoted at the moment can be somewhat "optimistic" to say the least, none of us have been defrauded or have lost out - it's all (eventually!) come good, and those of us who have ordered from this company have benefited from some very competitively priced gold bullion coins.

[ilovesilverireallydo]

On 23/08/2019 at 19:01, ittle5huggy said:

A Bit like Bearings ! Back room by Leeson !!!! way to make me feel good 🤣

Bearings case was insane 

[shuggyboy24]

my half sovereign coin came last week, happy with my purchase:)

 

 

[Gabriel13]

I am a still waiting on mine purchased early 05 August! Last time I called they said it should be delivered on Saturday, but nothing! 

[Roy]

Ah, but which Saturday? 😉

[Gabriel13]

😂 Must have clocked off early on the Friday before the BH weekend!

[Coolsmp]

Anyone else noticed this when they try and access the Buckingham Collection's website?

[Tn21]

Been like that yday when I went to view their prices

[5huggy]

This site can’t provide a secure connection

buckinghamcollection.co.uk uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

 

 

Not a good sign!!!

[Penfold]

I've still got an outstanding order, so hopefully things are ok 🤔

[5huggy]

24 minutes ago, Penfold said:

I've still got an outstanding order, so hopefully things are ok 🤔

After 21 days you want to be ringing them !

[HighlandTiger]

Although I promised not to comment on this topic, I would like to give the forum members this piece of information that they can do with as they please.

The Managing Director of the company name hidden by request of member, resigned from this company on the 20th August 2019. 

[5huggy]

On 05/09/2019 at 08:04, HighlandTiger said:

Although I promised not to comment on this topic, I would like to give the forum members this piece of information that they can do with as they please.

The Managing Director of the company name hidden by request of member, resigned from this company on the 20th August 2019. 

Thanks for the Heads up info! 🙄