BackyardBullion

2024-05-22T22:19:13Z

Let's all not forget that this is against a backdrop of the executive team earning big bucks.

£378k for Anne Jessop.

2024-05-22T21:53:43Z

Well, I think I'm going to have to claw back any losses when I sell these by YouTube ad revenue.

Fortunately The Royal Mint have given me enough fodder to earn back some of my losses.

**Lolski01** · 2024-05-22T20:23:30Z

If you want to see it being poured then skip to timestamp 5:48!!

**Gruff** · 2024-05-22T20:19:12Z

Oof, one of my oldest piece there!

Nice to see it again!

2024-05-22T18:10:59Z

The email communication came from Karina Voisey, head of sales and customer services.

All I will say is there is a very easy to work out format for all royal mint email addresses @royalmint.com

If anyone is disgusted about this situation a direct email would help share how c**p they have been.

**BanjoJeff** · 2024-05-22T15:56:54Z

**Mrpound** · 2024-05-22T15:25:50Z

I have just sent the following email to a number of the people at the mint I have been talking with on this subject.

I have spoken with my account manager today about the Monarchs collection and I have to say how commendably she composed herself whilst offering what is possibly the most insulting "gesture of goodwill" I have ever heard of. I felt embarrassed for my account manager having to make that offer to me and likely to others who would have felt the same way. [Insert account manager name here], you did a great job and I am sorry you have had to make such embarrassing calls today.

A 2 oz silver coin against a spend of £3375 is truly insulting. It is bad enough to have cancelled a series of coins part way through but to follow that up by offering your "valued" customers such a laughable gesture. Treating a "valued" customer this way is not acceptable and certainly makes me not want to be a customer of The Royal Mint ever again.

I had asked [contact at The Royal Mint] about a full refund on the coins which is in my opinion the only fair option that should have been offered. It is clear to me now how The Royal Mint truly sees its customers and "valued customers".

So, I make one final request for a full and complete return and refund on the coins I have purchased in this series. If this is not possible then it is with a heavy heart that I will personally commit to never spending a single penny with The Royal Mint again. You will lose me as a customer for good. I don't know if that will even mean anything to The Royal Mint after having been presented with everything today, but it is what it is.

I will also add that it is not just me that feels this way. You will likely see some significant negative press and backlash about this decision and complete disregard for your customers on social media. Mine included.

I look forward to hearing back from you with any kind of response to my request.

I can be contacted anytime by phone or email.

**Agaupl** · 2024-05-22T14:41:15Z

I have spoken to my account manager.

My total spend on the series so far has been £3375

I have been offered a 2 oz silver coin as a "gesture of goodwill"

**jultorsk** · 2024-05-22T14:07:39Z

Here is my communication in full.

The sentence in question is at the bottom.

**timsk** · 2024-05-22T14:01:23Z

2 minutes ago, timsk said:

Me neither!

Are you saying it's in your email, BYB?

Yes, I have that sentence.

Olivard · 2024-05-22T13:57:15Z

Double standards for the VIP's it seems

2024-05-22T13:52:37Z

2 minutes ago, Shinus73 said:

I've already enquired, so will share my findings.

My account manager won't answer the phone to me it seems

**GoodAsGold** · 2024-05-22T13:34:21Z

Told you

Shambles

Massive rant incoming

**Roy** · 2024-05-22T07:52:31Z

Super high melting point compared to silver and gold so chances of a Forum made piece is probably out of the question.

A professional jeweller will be your best bet I think!

Tuesday at 19:28

These won't last long me thinks!

**Brit2023** · Sunday at 07:31

So...

20% buyers premium plus vat

That means if you place an opening bid for any of the countless sovereigns with £400 starting bid you will need to add £96 on top of what you pay!

I can't see many of these getting much more than their asking price if at all. Older more collectable one, sure.

Maye some of those collectables the seller will get a return, but I bet quite a few sellers won't even get spot price on some of these coins.

Friday at 16:29

All kangaroos sold

**Tn21** · Friday at 16:02

For sale on behalf of a third party

10 oz Britannia bar

£250

Postage on top

UK buyers only

Banks transfer only

Friday at 14:48

Kilo britannia sold

Happy to split the kangaroos into lots of 5 oz each.

£130 for 5x

Postage on top

**KRO** · Friday at 13:11

For sale on behalf of a third party

1kg Silver Britannia 2023

£840

In capsule, perfect condition to my eyes.

25x 1oz Silver Kangaroos 2023 in tube

£650 (£26/oz)

Postage on top of above prices payable directly to me.

UK buyers only please.

Banks transfer only.

**Upsidedown** · Friday at 13:01

More heat needed!

**monkey** · May 16

@COBRASTACKER

**monkey** · May 13

PM'ed

**DrKarlMoneys** · May 13

Westminster collection and London mint office got featured on Rip Off britain.

London mint office offered the chap a full refund at the end.

Kind of says it all really

MBTPSilver · May 13

These "cheap" products are just a way to get new customers for them to bombard with c**p coins. They do a lot of telephone sales to customers and often have hidden terms and conditions that people don't realise they are buying a series of coins monthly at extorionate prices.

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