I am having issues with GSBE - very disappointed considering all the bad press they have received over the years, and I for one, defended them, but now I am in the same boat, and not really happy with the service.
In 2019, my order was received, including an order that was not supposed to be despatched. When I say order, 2 of 9 coins of that order came with the rest of the orders.
I was surprised by the extra 2 coins, so I checked my order details. This order, which 7 items were not despatched was marked as 'shipped'. Obviously, I was perplexed and went to GSBE who said only 2 coins were despatched and the other 7 would come in my next delivery. This is stated in an email from Christine/GSBE.
So, I received my latest order before Brexit, December 2020, and now that order, which include 7 items were not delivered. No invoice for this order was included, as they did for my other orders.
I contacted GSBE, where the first response they sent was, that 'they had sent it, please check stock'. But obviously, stock is checked, and I don't ave those 7 items!
I have emailed them 3-4 times, without any replies. I know they might be busy. but this is really p*ssing me off especially as 2 coins were QB Griffins 2 oz and 2 x 2019 rectangle bars.
Today - I got an email to say they are refunding me - I am absolutely pissed off considering how much the Griffins are worth now.
Any advice? Thanks in advance.