Goldsilver.be refuse to send my order?

[shortstack68]

1 minute ago, Big23 said:

At least it worked out in a 'OK-way'.

I would now poke them by requesting your 'lost' money

Customer is always king, but in their eyes, it's the dealer, still find their attitude crazy

[Big23]

17 minutes ago, shortstack68 said:

Customer is always king, but in their eyes, it's the dealer, still find their attitude crazy

Customer is king but we are the emperors (translated freely from German to English)

[lightjaw]

They seem to shoot themselves in the foot and couldn't help making a bad situation worse "lyar" (sic) ffs. All they had to do was shut up and refund. Now they look worse.

[sixgun]

5 hours ago, Kleiner said:

And, I really would like to thank my friend @sixgun who have been involved in this matter and helped me with several things.

i am glad we were able to sort this out and get your money back in the end.

[Coolsmp]

Ive been following this post since the beginning as someone who has bought from goldsilver.be several times and never had a problem. But it has got me thinking that if something went wrong with an order they wouldn't give two s**** so i think my next order will be from somewhere else just to be on the safe side.

[silverdocket]

Job well done my friend. Nice work sixgun and kleiner.

 I've spent Over 4K on silver in the last few months and they have missed out on some of that because of their behaviour.

european mint all the way.

 What goes around comes around.

 

[Roy]

Good news @Kleiner

Well done @sixgun . A good pitbull man to have on your side 👍 😊

[Roy]

10 hours ago, Kleiner said:

I can buy precious metals from a serious company who value their customers.

🍻

[Guest]

Well done @sixgun and @Kleiner!

Now that we've finally established that GS.BE are proper thugs and bandits, will that well respected forum member who called me an "impertinent nightmare customer that picks apart everything in order to find a reason to complain" apologise, not only to me, but to all forum members who have been misled in thinking that GS.BE were a respectable and professional bullion dealer?  I have no expectations, therefore I'll not be disappointed.

[fiveshotdon]

It would be interesting to know how many members on the forum will no longer be purchasing from gs.be as a result of the way they have handled this issue.

[Bullionbilly]

2 hours ago, fiveshotdon said:

It would be interesting to know how many members on the forum will no longer be purchasing from gs.be as a result of the way they have handled this issue.

Ive placed 4 or 5 orders with european mint since this occured. Not saying i wont use again at some point but euromint have had a good few thousand in orders that would normally be in gs.be's bank 

[vanderPoot]

2 hours ago, fiveshotdon said:

It would be interesting to know how many members on the forum will no longer be purchasing from gs.be as a result of the way they have handled this issue.

Boycot

[bluemoon]

What a horror story this has been. Matters of money in customer service should be handled with a standard even cleaner than clean. Imagine HSBC or an insurance company talking like that!

[Guest]

On 09/01/2019 at 10:19, Kleiner said:

Hello everyone, it has been a while.

I Have been very busy with studies, work and this issue with GoldSilver.be

However here comes little update:

Since 13th Oktober 2018 I have been trying to get in touch with GoldSilver.be but without any response from the company. During this time (on 17th Oct 2018) I contacted ECC Sweden and handed over a summary to the authority containing every event regarding the issue. ECC promised to contact GoldSilver.be and explain to them their obligations.

However, my emails have been completely ignored by Goldsilver.be. Furthermore, since I pointed out in the email (see Document 1) that the terms on their website allowed me to cancel without penalty, they have changed the terms and conditions on their website from the red market to the green market (see Document 2)

On 2th January 2019 I contacted ECC asking if they have been in touch with Goldsilver.be. They explained that Goldsilver.be is unwilling to cooperate, that they had a very negative tone and that perhaps is time to take this matter to the next step – meaning to court.

The following day at 3th January 2019 I got two emails from GoldSilver.be saying:
1. that they have cancelled the 390.00 € “charge” they wanted compensation for cancelling the order from July 2018,
2. that they have cancelled my last order (the one they have been refusing to ship) and that the money will be refunded WHEN I pay the cancelled order from July (11 609,50 €), see Document 3.

GoldSilver.be have not fulfilled the rest of the deal by not shipping my remaining coins (635 coins) which they have been holding in ransom since 7th Oct 2018 for the 390.00 € they claim I owe them. During this time the price of my silver have been doing well and increased in value. By cancelling the rest of the order, which is legally binding according to GoldSilver.be, GoldSilver.be is making a good profit on my behalf (+550 €). However, since this issue has taken a lot of energy, I decided to accept this and get my money back, despite the fact that the value of Euro has droppet and I would be losing money. So in response I sent an email with my bank account details AND they replied by saying: 
"Will be paid as quickly as you paid for order XYZXYZXYZ . Dishonest lyar !", meaning that I have to pay in full (11 609,50 €) for the order from 19th July 2018 (the one they wanted me to pay 390.00 € “charge” for).

However, yesterday 8th Januari 2019 (three mouth later), I finally got an email from transferwise saying that 9,335.35 € has been sent to me, NOT 9,350.35 € which I should be paid.
They have stolen 15.00 € from me + 550€ by cancelling my order.

However, now I finally gott my money back from this criminal company https://goldsilver.be and I can buy precious metals from a serious company who value their customers.

Finally, I would like to thank you all for the advises you have been giving me. Trust me, without you I would not know what to do.

And, I really would like to thank my friend @sixgun who have been involved in this matter and helped me with several things.

 

 

Thanks for the update, some good news. Just want to thank @sixgun for helping him/her out here, top scholar and a gentleman.

Now for the remaining 550 Euro's balance that goldsilver.be stole from you, I would fight that too. You will win as they wrongfully retained your funds and didn't send the items you paid for.

All the best

[Pipers]

Well you got your money back, a very stressful time you have had, it must be a big relief for you. 

I have been reading this thread from the start and was surprised how you were treated, I and others have been warned. 

 

[Kleiner]

58 minutes ago, Pipers said:

Well you got your money back, a very stressful time you have had, it must be a big relief for you. 

I have been reading this thread from the start and was surprised how you were treated, I and others have been warned. 

Thank you for taken your time.

Trust me, it is a big relief for me. I have never been robbed like that before.

https://goldsilver.be may have good prices but I will never buy one coin from this criminals again, never.

[fiveshotdon]

Just now, Kleiner said:

https://goldsilver.be may have good prices but I will never buy one coin from this criminals again, never.

I will also not be making another purchase from them due to what happened here.

[vanderPoot]

2 hours ago, Kleiner said:

Thank you for taken your time.

Trust me, it is a big relief for me. I have never been robbed like that before.

https://goldsilver.be may have good prices but I will never buy one coin from this criminals again, never.

Dude, we are all relieved it worked out for you and we all agree this is not how you treat customers.
But you haven't been robbed and you could have done things better yourself.

All the best with future purchases

[Oldun]

Of course he was robbed....of his time, a significant amount of money for a long period of time, now finally and correctly returned only when legally challenged. An absolute horror show.

[vanderPoot]

1 hour ago, Oldun said:

Of course he was robbed....of his time, a significant amount of money for a long period of time, now finally and correctly returned only when legally challenged. An absolute horror show.

He got everything back and I was reffering to the claimed 550 euro, that's the same thing op got accused of by gs.be, that way of thinking started it all.

Op backing out because of a watch he couldn't sell and therefor he couldn't pay his bill, thus gs.be played hardball because they felt they were played.
Using the same reasoning, gs.be 'stole' 500 euro from me, is exactly the same way of thinking what started it all.

Therefor he is not robbed

[Martlet]

55 minutes ago, vanderPoot said:

He got everything back and I was reffering to the claimed 550 euro, that's the same thing op got accused of by gs.be, that way of thinking started it all.

Op backing out because of a watch he couldn't sell and therefor he couldn't pay his bill, thus gs.be played hardball because they felt they were played.
Using the same reasoning, gs.be 'stole' 500 euro from me, is exactly the same way of thinking what started it all.

Therefor he is not robbed

I do find some of the reaction odd.  The behaviour of GS.BE to issue was appalling, but by OP own admission he didn't have funds and wanted to cancel a trade.  The technicality of their T&C error is tenuous since the OP hadn't read them until pointed out, and it is clear mis-translation (it refers to legislation and is illogical in the original English).  If their response had been better i wonder how differently it would be viewed. 

[Oldun]

4 hours ago, vanderPoot said:

He got everything back and I was reffering to the claimed 550 euro, that's the same thing op got accused of by gs.be, that way of thinking started it all.

Op backing out because of a watch he couldn't sell and therefor he couldn't pay his bill, thus gs.be played hardball because they felt they were played.
Using the same reasoning, gs.be 'stole' 500 euro from me, is exactly the same way of thinking what started it all.

Therefor he is not robbed

Your definition of robbed is one I completely disagree with. Witholding almost 10,000 euros over a separate issue has been proven to have been wrong....that has cost the OP time, cost opportunity and lots of stress....I hope it never happens to you or the other posters who have taken the high ground on this one.

 

[Silverhunter]

A result of sorts given the situation 3 months ago. This really dose show that they knew all along that what they were doing was illegal and as soon as they were challenged by an official 3rd party they gave in to avoid the legal ramifications possibly impacting their trading licence. I think the behind the scenes work @sixgun really has helped the op MASSIVELY in this well done fella.

[Oystonousted]

5 hours ago, Golddigger69 said:

To be honest i switched sides and now side with gs.be

Some people need to be scamed.

Why cry in the forums if you anyway let them go away with their theft? Just wasteing our time trying to kick him out.

 

Thanks to op they won this case.

Read this post back several times

Are you saying that the OP “deserved to get scammed”?

[Mcgrimes]

2 hours ago, Golddigger69 said:

@Oystonout now yes.

This kleiner didnt take gs.be to courts and let them get away with their dirty tricks. Moreover if you read his post,  he is kind of thankful at gs.be for only stealing ~500 euro of his money.

Cant be normal. If somebody steals only 10 quid from me i would fight like a lion. 

 

First crying here like a little baby and then when its time to take action he is being completely passive and bowing to his fate. I posted the correct word such behaviour already but sadly it go censored. 

 

 

 

I think he feels relieved that he lost 5% of his funds opposed to 95% - and whilst he is in the right and entitled to all his funds back, sometimes the best option is to simply move on. Battles like this have emotional as well as financial costs.

Im glad Kleiner shared, I’ll never be using these cowboys.