Oh man, the latest event in this nightmare adventure that's been going on since 14 October is just INCREDIBLE....
To recap:
14 Oct: My "Year of the Pig" coin from the Trial of the Pyx turns out to be missing from its sealed brochure. After half an hour on the phone, I find it loose, wedged in the corner of the cardboard mailer envelope it arrived in, but there's still a tangible problem: The coin has been installed wrong-face-up in its tamper-evident packaging!
20 Oct: Yes, 6 days later, RM finally reply to my email to say they can't offer me a replacement so I can only return it for a refund.
20 Oct: I ask them to resolve it properly, i.e. by repackaging the coin. I'm disappointed that it arrived the wrong way round in the first place, let alone having to wait nearly a week for a response that doesn't actually solve the problem.
27 Oct: A full week later, I'm eventually told they can indeed repackage the coin. Yay! I return the coin using a supplied pre-paid label and mark it for the attention of an individual as instructed.
8 Nov: I get another email confirming that my coin has been received and passed onto the relevant department to be re-packaged and sent back to me. I was told I would get a confirmation email when it has been re-dispatched.
And today:
22 Nov: The coin arrived out of the blue, with no email confirmation of dispatch. Guess what? It's still the wrong way up! Worse still, there is a distinctive mark on the tamper-evident packaging that matches the one on the detailed photos I took before returning it. This shows they haven't accidentally packaged it the wrong way up again, rather they have literally done nothing to it at all! They have just kept my coin for a few weeks and returned it in the exact same packaging it was in when I sent it to them.
What should I do now?! This is so frustrating and it's taken up hours of my time and I am firmly back at square one again.