Translation:
FORMAL STATEMENT BY THE ROYAL MINT
STARTS
Firstly, we would like to thank you for forcing these issues to our unwanted attention. We understand you have concerns and we welcome the opportunity to ignore them. The Royal Mint strives to provide customers with low premium products at high premium prices, and we would like to reiterate that we take all customer feedback seriously. (NB until you buy something you are NOT a customer, so please feel free to spend spend spend).
We have a responsibility to ensure that we provide our customers with quality, authentic boxes from reputable dealers. These are not cheap. As such, our pricing reflects a variety of factors, not limited to but including, rarity of the wood, condition, their historical significance, demand, as well as the very expensive cardboard packaging. Before establishing a retail price, The Royal Mint carefully ignores price guides and market trends.
As we source our historic boxes from high end carpenters to ensure we can make enough money for the terrible condition coins, our pricing model is obviously quite different to dealers selling great coins in flips. We are unable to compare or offer comment on valuations provided by external sources.
With regards to specific issues raised with products such as the Victoria Young Head Crown, we have taken this feedback, torn it up, and are working to ensure that we never have to read it again. We always want our customers to make informed decisions before purchasing, but on this occasion it is not helpful so we won't.
We are always working to review and enhance the pricing of our historic coin offering and so we are not taking your feedback on board. As a trusted brand, we acknowledge that there may have been instances where we have not charged enough for the tat we offer. However, we would like to reassure you that we are committed to improving the bank balance by offering more for more.
ENDS