FORMAL STATEMENT BY THE ROYAL MINT
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Firstly, we would like to thank you for bringing these issues to our attention. We understand the concerns raised and welcome the opportunity to address them directly. The Royal Mint strives to provide customers with premium products and services, and we would like to reiterate that we take all customer feedback seriously.
We have a responsibility to ensure that we provide our customers with quality, authentic coins from reputable dealers. As such, our pricing reflects a variety of factors, not limited to but including, rarity, condition, their historical significance, demand, and grading, as well as packaging and presentation. Before establishing a retail price, The Royal Mint carefully reviews price guides and market trends.
As we source our historic coins in large volumes to ensure we can make enough available for customers on the website, our pricing model is quite different to dealers selling small volumes or one-off pieces. We are unable to compare or offer comment on valuations provided by external sources.
With regards to specific issues raised with products such as the Victoria Young Head Crown, we have taken this feedback and are working to ensure that our website imagery is a more accurate representation of products available. We always want our customers to make informed decisions before purchasing.
We are always working to review and enhance our historic coin offering and we are taking your feedback on board. As a trusted brand, we acknowledge that there may have been instances where we have fallen short of meeting our customers’ expectations. However, we would like to reassure you that we are committed to improving customers' experiences.
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Your thoughts on a postcard please....