Hi guys! Just wanted to share with you my story with an ebay sale.
Few weeks ago, I sold a 500g Silver bar. After 1 week, I get the message from the buyer that the bar was fake and he wants to return it for a refund. He also asks me to pay for return postage, although the item as advertised as no returns accepted. The buyer had around 13 feedback (out of which 4 negative as a seller mainly-only checked when he requested refund). Moving on, he could not provide any evidence of the bar being fake and I asked ebay to intervene. Called them few times and they mentioned I will get the money back as the buyer is not eligible for returns. When he saw that there was no success with ebay, the scammer went through paypal and opened a claim there.
Although ebay was supporting me, they could not do anything since the new claim was with paypal. After explaining everything again (and warning paypal that this guy is a scammer and will return an empty package or something else inside the package), paypal decides to have the buyer return the bar, with the funds on hold. After 1 week, I finally receive the famous package: with 0.019kg weight!! When I saw this on the RM label, I immediately decided to record opening the package to have it as evidence. Now, the tracking number was matching with the one the guy filled on paypal so he could not imply that I exchanged the package with another one.
When I was trying to add evidence on the claim on paypal, they automatically just refunded the money to the scammer as the parcel was received (that made go nuts). Anyway, I filed a police fraud report straight away and contacted paypal on different platforms (twitter, their messaging centre and by phone-no staff available on the phone) and the guys on twitter were really helpful and appealed the decision for me. Then, I was able to provide full evidence on the messaging centre and finally, today, I found out that the case was closed in my favour.
Now, I was lucky because the scammer did not fill the parcel with something more heavy (but even if he did, recording should be enough and I recommend you do that if you get in my position).
How could someone avoid this in the future? What I do now, I ask any buyers with less than 40 feedback or any negative feedback in the last 12 months to pay with bank transfer (If someone is a genuine buyer and you, as a seller, have plenty of positive feedback, should not be turned down-otherwise, better no sale than losing out money or products!)
I hope someone finds this helpful and make sure you take precautions, not just when buying but even when selling!