Well just when you thought that the RM couldn't get anything else wrong...
Today my five sovereign piece arrived. The only problem was that actually two of them arrived.
I then checked my credit card transactions online and yes indeed - two payments had been taken, and on two different dates.
Thankfully it hasn't breached my credit card limit, but I didn't order two coins and cannot pay this credit card bill at the end of this month without having to move money from elsewhere.
I will email the woman whom I've been dealing with recently. She, and the other two people I spoke with recently on the phone have been genuinely nice and helpful. But someone, somewhere at the Royal Mint has taken the money twice and sent me two coins.
On the positive side, the coins are very nice. One appears to have no noticeable flaws under a 10x loupe, the other has a couple of tiny flaws but at least one of them may actually be something in the capsule, rather than on the coin. It's still very good.
But I'm really not very happy. I don't even have access to a printer at the moment so can't even print out a returns slip myself.
😠😠