I don't do internet banking, so this afternoon I physically went into my local bank branch in order to make a bank transfer. I was sending my nephew £1,500 to assist him with buying a car. With the help of one of the assistants in the bank I made the transfer and my nephew's name matched the account details - all good, or so I thought. When I got back home, after about 20 minutes I received a phone call from my bank's fraud department. They had blocked the transfer because it was suspicious. They then asked me some security questions, but when I asked them to prove they really were the bank they did not like it! The only way to do this would have been to end the phone call and then ring the bank's fraud number on the back of my card. As I could not be bothered to do this I continued with the conversation.
I explained I had actually spoken to my nephew in the morning and 5 minutes later he sent me an email with the bank transfer details. However, they did not like the fact he had emailed me the details. They thought someone else could have intercepted the email and changed the details - even though their own bank system said the name and the account details matched up! So, they asked me to put them on hold while I contacted my nephew to confirm the details had not been changed! Now, as someone who is not very technical, I pointed out if I attempted to put them on hold, this would end the call. I asked them to phone me back in half an hour by which time I might have been able to phone my nephew. However, they were not able to phone me back, I would have to phone the fraud department. As I didn't want to do this I said I would phone my nephew on my other telephone and the person in the fraud department could listen in! So, holding two phones together next to my ear so the person from the fraud department could listen in, I spoke to my nephew, who confirmed the bank details he sent to me!
And the transfer was unblocked!
I just don't know how you guys make all these bank transfers.