Baird Mint - System Issues

[HonestMoneyGoldSilver]

3 hours ago, dicker said:

Eventually received.  Despite arguing with me about the date that I placed the order.  They challenged that I placed the order on the 2nd when funds were taken from my account, and were adamant that I placed the order on the 6th.

Jokers.

What a strange coincidence. It's almost like they wanted you to pay £20.00 spot instead of £19.58

It's a shame they are so incompetent as they're possibly the best value bullion dealer around. Glad yours worked out, eventually 😬

[dicker]

Baird clearly having pretty serious technical issues. They can’t even list their stock!

[dicker]

Roll forward 7 months and their website still says its under maintenance and online ordering is not possible.

Hopeless is an understatement.

[MrStacker]

That’s been like that for a very long time. They want everyone’s data and scanned ID in person. They’ve got a bit OCD with it all. 

It’s put many off purchasing from them. Lots of sub-dealers or business sellers purchase in bulk from them at a discount. 

For traders it’s good. For the average joe it’s a pain in the backside. 

[dicker]

I went back to the Baird website in Dec and Jan and saw some waffle about their website being in “final testing”.

Went back today and their website doesn’t resolve.  Not even a connection error.  

I find it remarkable they are still in business.  

[Darr3nG]

2 minutes ago, dicker said:

Went back today and their website doesn’t resolve.

DNS was renewed yesterday:

   Domain Name: BAIRDMINT.COM
   Registry Domain ID: 1538143637_DOMAIN_COM-VRSN
   Registrar WHOIS Server: whois.joker.com
   Registrar URL: http://www.joker.com
   Updated Date: 2024-01-19T16:05:11Z
   Creation Date: 2009-01-19T18:16:23Z
   Registry Expiry Date: 2026-01-19T18:16:23Z
   Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com
   Registrar IANA ID: 113
   Registrar Abuse Contact Email: abuse@joker.com
   Registrar Abuse Contact Phone: +49.21186767447
   Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
   Name Server: NS-1428.AWSDNS-50.ORG
   Name Server: NS-1599.AWSDNS-07.CO.UK
   Name Server: NS-360.AWSDNS-45.COM
   Name Server: NS-874.AWSDNS-45.NET
   DNSSEC: unsigned
   URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
 

[paulmerton]

4 minutes ago, dicker said:

I went back to the Baird website in Dec and Jan and saw some waffle about their website being in “final testing”.

Went back today and their website doesn’t resolve.  Not even a connection error.  

I find it remarkable they are still in business.  

They do a lot of b2b I guess. 

[Anteater]

Looks like their domain name registration got updated yesterday:

Updated Date: 2024-01-19T16:05:11Z

It's now (at least) using AWS's nameservers and the domain is pointing to a number of 18.* addresses which I think are all Amazon Cloudfront.

So possibly they're in the process to switching over to a new website hosted on AWS. Or perhaps it was always on AWS and now it's just broken.

Edited January 20 by Anteater

[Spyder]

They have been stating for the last month that they are updating their website at the end of the month with extra features. I guess they be more like other bullion dealers and listing their proof coins and sets online.  They be a lot more choice of coins.  About 8 to 10 years ago their site had a lot more choice.

[Spyder]

Bairdmint website is back in some new format. Prices look very high. No more good deals on Gillick Sovereign 

https://www.bairdmint.com/shop?metal=AU&type=Coin

[Petra]

Unless you’re a dealer and able to get some special deals I wouldn’t bother, they’re obviously not too bothered about Joe Public buying the odd thing🤔🤔😮🙁

[Silverlocks]

They do seem to have put their prices up a bit.  Pity, they tended to be good value.

[JamesH]

Ah well, that’s one fewer dealer site to bother monitoring. Shame, had a few decent deals previously

[MrStacker]

2 hours ago, Silverlocks said:

They do seem to have put their prices up a bit.  Pity, they tended to be good value.

Changed just after covid lockdown.

Focus is mainly on business to business dealings and then everyone else. They had quite good stock but firstly their customer service in person was horrendous and secondly the prices have creeped up a lot. Last time I made a few comparisons Gerrards ended up being cheaper!

I'm reluctant to try Bairds again at present based on my previous experiences.

[Spyder]

Two months later and their website is still in shambles. 

How can it take so long to sort a website out or do they just not want joe public to deal with.

Just over 6 months ago, one could still buy Gillick Sovereign from them at under £370, 

https://bairdmint.com/shop?metal=AU&type=Coin

[andrewse]

10 minutes ago, Spyder said:

Two months later and their website is still in shambles. 

How can it take so long to sort a website out or do they just not want joe public to deal with.

Just over 6 months ago, one could still buy Gillick Sovereign from them at under £370, 

https://bairdmint.com/shop?metal=AU&type=Coin

It is shocking... I gave up on them website just constantly offline for buying

[MrStacker]

Looks like it's finally up and running but won't be surpised if they still have glitches. They haven't added much new stock in over 8 months. Worth the wait? I don't think so.

[Petra]

Who really cares🤔🤔😮obviously they don’t….🤔

[Spyder]

Thought I would have a look at the site today. 

I think they have priced themselves out of the market. 

Most of last summer the cheapest place to buy Gillicks sovereigns at under £10 over spot and now £461, £25 over.   

[Petra]

8 hours ago, Spyder said:

Thought I would have a look at the site today. 

I think they have priced themselves out of the market. 

Most of last summer the cheapest place to buy Gillicks sovereigns at under £10 over spot and now £461, £25 over.   

Obviously don’t want casual/passing business 🤔😮Doing ok elsewhere 🤔😮

[JamesH]

10 hours ago, Spyder said:

Thought I would have a look at the site today. 

I think they have priced themselves out of the market. 

Most of last summer the cheapest place to buy Gillicks sovereigns at under £10 over spot and now £461, £25 over.   

Agreed. Had some good deals a year ago but now nothing that catches the eye pricewise

[MrStacker]

2 hours ago, Petra said:

Obviously don’t want casual/passing business 🤔😮Doing ok elsewhere 🤔😮

More than meets the eye. 

[Spyder]

3 hours ago, Petra said:

Doing ok elsewhere 🤔😮

Do you know something we don't? 

[Petra]

1 hour ago, Spyder said:

Do you know something we don't? 

🤔🤔….

[Spacedoot]

I had multiple nightmares buying from Baird over a few months:

- Order placed, deposit paid and then...nothing.  Eventually a hard fought refund.

- Order placed, completely mislaid, phone calls and e-mails eventually received gold.

- Ordered some 1/4oz QB's, 2 or 3 out of the batch had red inclusions.  When queried, I was told that they were 'still worth bullion value' - for collectible coins trading over spot+ !!!

 

Never again.