Baird Mint - System Issues

[KitchenCollector]

6 minutes ago, Spacedoot said:

- Order placed, deposit paid and then...nothing.  Eventually a hard fought refund.

They did the same to me about two years ago.  No apology for messing up my order and clearly no frigs given. I've avoided them since.

[Spyder]

They have definitely gone downhill bigtime.  I payed for coins last year and I instructed that I would do pick up when next in London.  Six weeks later went to pick up and they could not find my order. Only when I showed them the payment from my phone app showing payment did they release the coins.

A month after that I get a phone call telling that I have still not payed for sovereigns order that I had now already picked up. By now the price had risen and I told them, If you want me to pay for said coins I would and pick up the next day.  I also told them had I not paid, how come I was allowed to take away the coins. 

Will now only buy from them if I am in London and can pick up the same day while paying on the premises.  They have become shambles.  It seems the wrong people have been given top position who have no clue.

[Petra]

2 hours ago, KitchenCollector said:

They did the same to me about two years ago.  No apology for messing up my order and clearly no frigs given. I've avoided them since.

👍👍

[paulmerton]

I also wouldn't use them after my last experience with them.