Hi guys
I recently purchased the Royal Mint’s subscription to the Tudor Beasts 1oz silver proof series. You pay £95 for each coin and RM bill you and send you each new coin as it is released. I signed up after the second coin in the series had been released and so checked with RM that they would send all coins, even the one I missed, they confirmed.
RM charged £190 for two coins and so I expected the Seymour Panther and the Lion of England to arrive in the post, however only the Lion was delivered, which I signed for on the doorstep. I left it a few days expecting the Panther to be delivered separately but when nothing came I got in contact with RM who told me that they dispatched both of them together (presumably in separate packages) and that their Royal Mail tracking says that both were delivered together. They have launched a Royal Mail investigation whatever that entails but doubt it is going to be CSI standard.
I am nervous that I unwittingly signed for two packages while the postie only gave me one and kept one for himself. Royal Mint told me that everything is insured but I don’t know if the burden of proof sits with me or not.
Has anyone had a similar problem like this before? I am quite new to collecting, I’ve made a few purchases from you guys without problem, plus a few bits from dealers and eBay but this is my first purchase from Total Mint.
Any help/advice/words of comfort would be appreciated. £95 isn’t the end of the world but it does put me off a bit.
Thanks