Missing In Post

[StackerBritt]

Hi guys

I recently purchased the Royal Mint’s subscription to the Tudor Beasts 1oz silver proof series.  You pay £95 for each coin and RM bill you and send you each new coin as it is released.  I signed up after the second coin in the series had been released and so checked with RM that they would send all coins, even the one I missed, they confirmed.

 

RM charged £190 for two coins and so I expected the Seymour Panther and the Lion of England to arrive in the post, however only the Lion was delivered, which I signed for on the doorstep.  I left it a few days expecting the Panther to be delivered separately but when nothing came I got in contact with RM who told me that they dispatched both of them together (presumably in separate packages) and that their Royal Mail tracking says that both were delivered together.  They have launched a Royal Mail investigation whatever that entails but doubt it is going to be CSI standard.  

I am nervous that I unwittingly signed for two packages while the postie only gave me one and kept one for himself.  Royal Mint told me that everything is insured but I don’t know if the burden of proof sits with me or not.  

Has anyone had a similar problem like this before?  I am quite new to collecting, I’ve made a few purchases from you guys without problem, plus a few bits from dealers and eBay but this is my first purchase from Total Mint.
 

Any help/advice/words of comfort would be appreciated.  £95 isn’t the end of the world but it does put me off a bit.

 

Thanks

[Pete]

Your postie would be risking losing his/her job for pilfering so that's very unlikely.
If two packages were sent there will be 2 tracking references so follow each.
Often a seller prepares a package and provides a tracking reference but it might not have been shipped so check first.
When you sign for a package the post scans each, and the scanner records location, and depending on the service sometimes takes a photograph. If tracking shows delivery, get proof of delivery from the Royal Mail then challenge them if they confirm delivery on both but cannot produce satisfactory evidence.
 

[StackerBritt]

Thanks for the reply.  I’ve checked my RM account and all the emails they sent and they didn’t provide any tracking reference for either of the packages.  I’ll wait to see what the outcome of the investigation is and hopefully there is just a simple mistake that can easily be sorted.  
 

When buying second hand I normally take photos of packages before I open them but didn’t think there was a risk when buying directly from RM

[Gordy]

2 hours ago, StackerBritt said:

Thanks for the reply.  I’ve checked my RM account and all the emails they sent and they didn’t provide any tracking reference for either of the packages.  I’ll wait to see what the outcome of the investigation is and hopefully there is just a simple mistake that can easily be sorted.  
 

When buying second hand I normally take photos of packages before I open them but didn’t think there was a risk when buying directly from RM

log on to your account, go to closed orders nd the tracking number is on there

I have always had multiple coins sent in the same parcel from the RM, never (to date) have they been sent out at the same time in separate packages for me

[StackerBritt]

8 hours ago, Gordy said:

log on to your account, go to closed orders nd the tracking number is on there

The order is still open as it’s is for the whole Tudor Beast series.  The open orders section doesn’t have any tracking numbers for packages they’ve sent so far ☹️.  
 

RM told me they sent them together so I can only assume they were in separate packages because I only received one coin.  I guess there could have been a mix up in their records.

[CollectForFun]

If both coins should have arrived in one package, I wouldn't exclude a possibility that the person at the RM overlooked that there should have been 2 coins in your package and simply forgot to add the other one.

I assume their packaging is standardized so the total weight of a package including 1 coin is known. They should also have records of the weight of your package so that should be an indication whether it included just one, or both coins.

[StackerBritt]

Thanks,  I’ll let you know how I get on.  Reading the above, my guess is that it is a Royal Mint error 

[StackerBritt]

Royal Mint mix up by the looks of things.  😅