My grief with UPS over the last couple of weeks....
Ordered some gold coins from goldsilver.be
Arrived in the UK after a made up delay, got an email asking for a VAT figure that seemed to have been worked out on a wooden calculator using their elbows.
In an attempt to get the charges removed, I spent far too long on the phone to either get call disconnected after an hr wait, or get through to someone who then advises to email another department. No chance, no response to ANY emails. (even including the email@example.com email address they respond to every negative TrusPilot r