Am I getting paranoid

[Bogart]

Just received my Gold Tudor Beasts Seymour Unicorn Coin and the reverse has two feint scratches highlighted by the red arrow in the attached photo.

Need a few answers

1. Am I being paranoid in looking too closely at these scratches

2. Have I just got it in for the RM and their usual poor quality control.

In the same package I received my 2024 Chinese gold Panda, perfect and blemish free as always.

[SeverinDigsSovereigns]

Just RM quality control I guess.

The pandas are essentially semi proof so better quality. Probably individually picked from the press. RM bullion are thrown into tubes at the mint then thrown out by dealers, so there are bound to be scratches.

[Agaupl]

1 hour ago, Bogart said:

Just received my Gold Tudor Beasts Seymour Unicorn Coin and the reverse has two feint scratches highlighted by the red arrow in the attached photo.

Need a few answers

1. Am I being paranoid in looking too closely at these scratches

2. Have I just got it in for the RM and their usual poor quality control.

In the same package I received my 2024 Chinese gold Panda, perfect and blemish free as always.

Bullion coins you have to expect it. Although when spending extra money on ‘premium’ bullion coins I can understand the frustration. 

[fiveshotdon]

Send it back if you're not happy. It's bullion though so to be expected to have minor defects, deep scratches or dings I wouldn't accept.

[Bogart]

I think is just me being in a bloody bad mood from other happenings today. As stated yes bullion, not that this fact should be an excuse for poor quality control, enter RM centre left.

Cannot understand why RM, as mentioned by SeverinDogsSovereigns, deem it acceptable to pile a load of coins into a tube on top of each other. Too much at ask to just put a sliver

of paper between each? Would appear so.

 

[SeverinDigsSovereigns]

4 minutes ago, Bogart said:

I think is just me being in a bloody bad mood from other happenings today. As stated yes bullion, not that this fact should be an excuse for poor quality control, enter RM centre left.

Cannot understand why RM, as mentioned by SeverinDogsSovereigns, deem it acceptable to pile a load of coins into a tube on top of each other. Too much at ask to just put a sliver

of paper between each? Would appear so.

 

Because they don't care.

They care too much about investors, massive dividends but little investment to improve quality and manufacturing procedures.

They care too much about workers' rights, WFH, health and safety, pay and condition, unsackable job lots however dismal their performance.

They care too much about ESG, social responsibilities, energy saving, fair trade, farcical virtue signalling, even the human rights records of the countries where the gold came from.

The customers are about the only people they don't care about. As with many companies in this country at the moment. No wonder our brands are competing so badly with international rivals.

As a general rule, the more "socially responsible" a company is the more arrogant towards their customers. Just when you think about RM you should look at the likes of Unilever and NatWest. Then you'd think RM is such an amazing company.

[Agaupl]

See above.  There are threads on here where bullion customers have had a refund or exchange but they are few and far in between. 

Edited November 28, 2023 by Agaupl

[Silverlocks]

2 hours ago, Bogart said:

Just received my Gold Tudor Beasts Seymour Unicorn Coin and the reverse has two feint scratches highlighted by the red arrow in the attached photo.

Need a few answers

1. Am I being paranoid in looking too closely at these scratches

2. Have I just got it in for the RM and their usual poor quality control.

In the same package I received my 2024 Chinese gold Panda, perfect and blemish free as always.

It's not paranoia if they are out to get you.

However, eyeballing coins from a company known to have dodgy quality control hardly qualifies as paranoia.

My view is that with modern manufacturing technology, there's really no excuse for the coins not to be minted to MS70 standard.

[SeverinDigsSovereigns]

6 minutes ago, Silverlocks said:

It's not paranoia if they are out to get you.

However, eyeballing coins from a company known to have dodgy quality control hardly qualifies as paranoia.

My view is that with modern manufacturing technology, there's really no excuse for the coins not to be minted to MS70 standard.

They are minted perfectly I think. Unfortunately, they're then dragged off the production line and brutally tortured.

This could have been a marketing strategy to sell more proofs, were it not for their equally appalling quality. I can't think of anything but deliberate negligence.

Edited November 28, 2023 by SeverinDigsSovereigns

[Petra]

Just send it back. Obviously disappointing for you to say the least. If they get funny, get a refund and get from somewhere else? Never bought anything as nice as this from the mint, but never had issues (so far) with what I have bought, this isn’t really acceptable. Quality assurance?🤔🫢 Good luck with whatever you decide to do.

[Tn21]

Which dealer did you purchase it from ?

[Bogart]

Did not buy from RM I got it off Bleyer who to give them their due have always been good. As I say I was in a bad mood so this just pushed me over the top when I inspected the coin.

In the light of day is always a bit pot luck what one gets with a RM coin.

Did once get an exchange from Atkinsons but that should never have been sent out in the first place.