Royal Mint

[Scuzzle]

Just a rant about the Royal Mint

On the 3rd September I ordered a 1oz proof Lunar dog @ £85, they were shown on the website as in stock.  After a couple of weeks I still had not received it so I went back to their site and logged into my account to check progress and found it was "due end of September"   Fair enough I thought they obviously don't have it in stock or it would have got to me 3 days later.

Another couple of weeks go by and I log in again to check progress and it now says "order cancelled by customer", I figure they have cocked up so I order it again as again it says it is in stock and this time I do get one through the post around a week later.

When I checked my credit card statement however I see I have been charged twice, on the 3rd September and the re-order on the 4th October so it's back on to the Royal Mint website and my account where I find another 1 oz proof on order and due "at the end of October".  I spend a while on hold this morning trying to get through to the Royal Mint and when I do they say it was them that cancelled my order due to "computer issues" and that they reordered it for me and that was the one I received.  When I told them I only wanted one and wanted to pay for one the woman at the RM said my second coin was en-route to me so they could not cancel the order and reverse the credit card payment I would have to send a coin back to them.

I told them if it was in the mail to me I would keep it as I usually get 2 anyway but I get my second one from Island Stamps and Coins on Black Friday when they give a 20% discount just to save the hassle of sending one back but I am in no way enamoured by the service at the Royal Mint and why it takes a month rather than 3 days to get an item that is supposedly in stock.

 

[Cornishfarmer]

normally if you send back to the royal mint they will pay the postage charge or just dont sign for it when it arrives so they will get it back.       20% cheaper will be worth waiting for

[fehk2001]

if u send it back with a reason royal mint will give u postage back via cheque so no worries about it 

[fehk2001]

1 hour ago, Scuzzle said:

Just a rant about the Royal Mint

On the 3rd September I ordered a 1oz proof Lunar dog @ £85, they were shown on the website as in stock.  After a couple of weeks I still had not received it so I went back to their site and logged into my account to check progress and found it was "due end of September"   Fair enough I thought they obviously don't have it in stock or it would have got to me 3 days later.

Another couple of weeks go by and I log in again to check progress and it now says "order cancelled by customer", I figure they have cocked up so I order it again as again it says it is in stock and this time I do get one through the post around a week later.

When I checked my credit card statement however I see I have been charged twice, on the 3rd September and the re-order on the 4th October so it's back on to the Royal Mint website and my account where I find another 1 oz proof on order and due "at the end of October".  I spend a while on hold this morning trying to get through to the Royal Mint and when I do they say it was them that cancelled my order due to "computer issues" and that they reordered it for me and that was the one I received.  When I told them I only wanted one and wanted to pay for one the woman at the RM said my second coin was en-route to me so they could not cancel the order and reverse the credit card payment I would have to send a coin back to them.

I told them if it was in the mail to me I would keep it as I usually get 2 anyway but I get my second one from Island Stamps and Coins on Black Friday when they give a 20% discount just to save the hassle of sending one back but I am in no way enamoured by the service at the Royal Mint and why it takes a month rather than 3 days to get an item that is supposedly in stock.

 

oh are u sure island will certainly have 20% off during black Friday like last year 

[Scuzzle]

9 minutes ago, fehk2001 said:

oh are u sure island will certainly have 20% off during black Friday like last year 

They have had it the last 3 or 4 years so I'm expecting it again.