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MikeGTA

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Posts posted by MikeGTA

  1. Update

    Bank cancelled charges, although the guy on the end seemed confused about it all.
    He said, "What do they sell", I said "Gold / Silver Coins, bullion etc".
    He said ".... is that like gambling or something" lol.
    They have refunded those now.

    RM have supposedly cancelled the order, but will only refund to my 'investment account' not direct to my bank, but that seems path of least resistance (Payment still pending so far, but I'm sure will be ok).
    And I've had confirmation of one of the orders now being en-route.

    There is something fishy about how they process payments imo, maybe doing it all via the investment account and instantly debiting it for the checkout purchase, but checkout doesn't clarify that.

    If you want to pay on card, easiest way is just Paypal a friend / partner the money and they just send it back to you to avoid this bs, but tbh I think I'll just go eBay / TSF / smaller dealer in the future. 

    Far less hassle, generally!

     

  2. Ah that's interesting.
    Yes was bars.
    Very strange though as I told the CS person I had ordered and when and then gave my account number and they said they couldn't see any attached orders.
    Hence their advice.

    Well the bank say they are cancelling the charges, but a warning at checkout would be useful imo!

    Luckily it was a small order and I don't mind getting it twice, but if it had been bigger it would have been a major issue, but then I guess I would have waited to check the first refund happened etc.

    Still think realllllly naff CS, surprising.

  3. Hello,

     

    Just curious if anyone has had similar issues to the below recently?


    At the weekend I ordered some gold from there site and paid on credit card, physical, to be delivered, bullion not coins.

    I got no order confirmation and the order does not show in my account.

    I called Monday, the said payment had been received in one system but no order was generated tagged to my account.

    They said they would refund / cancel the order, and to buy again.

    I re-purchased, I then got two order confirmations come through, 1 for each.

    Both orders have processed on my credit card, and I call and they say that everything looks fine, no refunds are processing and the orders will go out(!).

    They then say that they cannot do refunds back to cards, and it has to go into your investment account and to withdraw it back into the bank(!).

    And to top it all off, it seems as I paid on card I've had two "Cash Withdrawal" charges from my bank, which the website does not make you aware of.


    So, anyone had a similar issue RE orders this week?
    And is it normal for the cash payment charges on CC? 
    I can understand for sending "Cash" into the investment account for online storage, but not when making a physical purchase of a product....

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