Problems with Aurinum.de

[Pedro58]

Hello,

I bought a 1 kg silver coin available on Aurinum.de. The coin was in stock, after 3 months of waiting he wanted to send me within 10 days another coin less interesting. I accepted as I thought I might loose everything. After a new month, nothing. I asked him to send me some coins he really had on stock. He sent me a percel saying that there was a little more to apologize. In fact there was in value 10 % less that what I paid.

[CollectForFun]

So you did not receive your 1 kg coin but received just something smaller worth 10% of your payment?

It seems the seller is responsive - are they aware your 1kg is still missing? Or do they think what they sent fully substituted your 1kg coin? Probably not as you write the value is much less.

There's so much you should discuss with them directly, I'm not sure what type of advice you expect to get from here other than talk to the seller and demand finalisation of your deal that will be satisfactory for you. I'm sure the matter will be resolved - let us know how it goes!

Edited October 2, 2022 by CollectForFun