Further to my earlier post, I've received a reply to my list of questions. The English isn't great, but I suspect this is because English isn't the first language of Priit Rinken (who replied and is Tavex's 'Country Manager'). So, I'm not concerned about that. My list of questions is in black type and the reply from Tavex follows in blue type. Any comments about what they say - or don't say - are welcome.
Subject: Prospective Customer Enquiry Re. 1 oz Silver Britannia Coin
Hi Tavex,
I'm looking to make an investment of up to £---- in silver bullion coins and have seen your 'Christmas Offer' for the 1oz Britannia. With this in mind, I'd be grateful if you could answer the following questions please . . .
1. The listing on your website shows an image of the 2021 coin - is this the year that you're selling (as opposed to earlier years or the current 2022 edition)?
2. Is there an end date for this offer? The reason I'm asking is that - as best as I'm able - I want to try and time my purchase in line with the best silver spot price.
3. Are the coins for sale brand new (presumably sourced from The Royal Mint?) or via the second hand market?
4. If they're second hand, what assurances can you provide that the odd rogue (i.e. fake) coin won't be included? Just to be clear, I'm not casting aspersions upon the professionalism or integrity of Tavex - I'm merely conducting due diligence as I've not dealt with you before.
5. What personal details will you record if I decide to purchase from Tavex?
6. My concern - and the reason for asking the question - is security. I'm a Luddite when it comes to IT but, if I was a hacker, I'd be after your customer database! Needless to say, the consequences of that getting into the wrong hands doesn't bear thinking about. So, if you record personal info', what assurances can you provide that the data is safe?
7. If I buy a quantity of coins, are you able to offer any additional discount in price on top of the Christmas offer?
8. Additionally, would you be able to supply the coins in tubes rather than individual capsules and, if this incurs any additional cost, please indicate the amount?
9. Can you deliver to an address other than my home address - e.g. a Post Office local to me - so I can collect the parcel from there?
10. Please provide a quote for any additional costs over and above the price listed on your website. Specifically, I'm thinking of P&P?
11. Does the price remain the same regardless of payment method? I ask as some companies add on a surcharge for payment made via debit and credit cards.
12. My impression is that Tavex hasn't been operating in the U.K. for very long and online searches reveal very little information about the company. Trustpilot reviews are positive - but there are only 4 of them. Are you able to provide testimonials from reputable U.K. sources willing to vouch for you? Again, I'm not casting aspersions upon your professionalism or integrity - I'm merely conducting due diligence such that I would rather ask awkward questions now rather than regret not asking them when it's too late. I hope you understand!
I look forward to your reply at your earliest convenience.
Kind regards,
Dear -----
Thank you for the query and the second attempt of contact on the website. For some reason your request was sorted into the spam folder. I will answer all your questions below.
The coins are 2021. There is a chance that we might need to replace some of them with 2022 coins as well.
At current situation the promotion will run until the end of the year.
The coins are brand new from Royal Mint. They will be shipped in original tubes.
Tavex has been in business for 30 years and we always do thorough checks on the bullion we buy back.. However on the UK market we are currently only selling brand new produicts directly from the factory.
We will record full name, date of birth, phone nr, residential address and persons residency. The order is only handed over to the person who made the payment either by card or transfer.
Our website by itself does not store any personal information. The information is stored in secured databases which are only accessible from very limited locations. Although not regulated by the FCA in the UK, most of our subsidiaries are regulated by local equal institutions and as our platform is developed centrally, it is in copliance with the strictest rules. We have some very smart people working on that.
Currently I am unable to improve the price even further as it is already significantly reduced.
Yes, that’s how they come. No extra cost.
The parcels are sent with signed for delivery. That mean they will attempt an home delivery and if they don’t reach anyone, it will be made available to collect at the closest post office. I hope this works.
There is just the 5£ standard delivery fee. All else is included in the price.
The price stays the same, but we would prefer a bank transfer. There will an option for Trustly direct bank transfers available in coming days as well.
This is true. We launced our website in UK only in November and we are hard at work to gain customers trust. You can check out our sister companies trustpilot pages and know our standard in the UK is rather higher than lower than there. Also our group audited annual reports are available in the public domain. Hopefully the rather large volumes we process help you put your trust in us. We also encourage new customers to place initially smaller test orders to get a feel of the service and products.
Please accept once again my apologies for not getting back to you sooner. If you have any additional questions feel free to reach out.
Kind regards,