Ramirez27

Dear @stefffana,
I partially agree with you on the Tesla example, cause maybe I started to produce your own car that suddenly you don't want anymore. Another example, none of you has ever cancelled a hotel reservation, a plane ticket, a concert ticket or something? I guess that nobody is expecting the full amount back (in some cases the refund is even zero!).
I have also to say that, we barely charged 15% to customers, even if stated in the terms of sales. I invite all customers that wrote above to provide the order number and I can check if they have been really charged 15%... cause we get to that point when nothing else works with the customer.
We always offer a voucher to buy something else, with no expiration, otherwise we charge only 5% to cover not refundable card fees. On the other hand, if the buyer changes his mind (or is tired to wait) who has to cover the expenses created by his decision? Anyway, we compensate these small losses in many other ways, we offer worldwide free shipping for a minimum amount order, we offer loyalty points (discount vouchers) and also personal vouchers in case of unexpected problems, just to make the customer happy. I can guarantee that 5% for a cancelled order is really nothing considering all the benefits that a returning customer can have. Thank you for your thoughts!

Dear all,
We thought it would be a good idea to jump in and clarify a few things.
All orders cancelled are subject to a 15% cancellation fee, as clearly indicated in our Terms & Conditions (we do not use fine print) and agreed upon at checkout. When it is possible, we are happy to reduce the fee to only 5% of the total to cover at least the credit card fee. As an alternative, we always offer our customers a voucher; in this case the cancellation fee does not apply and the voucher is promptly available to be used for a new order.
Unfortunately, due to the still ongoing global pandemic, many productions and releases of coins are delayed and often postponed by the mints. When we list a new article on our website, we always specify whether it is in stock or on pre-sale, and in this case, we also specify the official availability date given by the mint. We also state that the availability date is subject to change. When a date is postponed, it means that the production has been delayed and the coin is not yet available, not only for Power Coin, but for all dealers. As a result, if you cancel an order with Power Coin and place an order for the same item with another dealer, you will not receive it any sooner!
We take upfront payments for orders on pre-sale for several reasons. First of all, the payment allows you to secure the item at the current price, and we do not require you to integrate the payment if the price has gone up by the time the coin arrives. Furthermore, when the coin arrives, we can ship it right away without having to wait for the payment, allowing our customers to have their coins as quickly as possible.
We always offer loyalty points to our customers, which can be converted into a voucher for a discount on future orders. Please keep in mind that the points are a gift from Power Coin. We only ask that our clients use their points within 6 months (which is a reasonable timeframe) and use their voucher within one week after the conversion date. We also send multiple emails to remind you that your points or vouchers are close to expiration, because we want you to enjoy your shopping experience with us!
We provide Customer Support by email, live chat, social media, and this forum, so if you have any questions or issues, you can always contact us directly! 🙂