Royal Mint Returns who pays?

[goldhunter]

So I am in the process of returning my Harry Potter silver proof 2oz coin to the Royal Mint (it's scratched).

I have printed a free return label off the RM website.

The label is for Tracked 48, compensation upto £100.

So if the package is not received by RM who pays?

Will I get returned to me my £190 outlay?

When in the past I have had to return high value coins I pay for Royal Mail special delivery myself.

[sovereignsteve]

I don't know for sure but I would think once your parcel is received by the Royal Mail, it is then at the Mint's risk as they provided the return service.

[LawrenceChard]

52 minutes ago, goldhunter said:

So I am in the process of returning my Harry Potter silver proof 2oz coin to the Royal Mint (it's scratched).

I have printed a free return label off the RM website.

The label is for Tracked 48, compensation upto £100.

So if the package is not received by RM who pays?

Will I get returned to me my £190 outlay?

When in the past I have had to return high value coins I pay for Royal Mail special delivery myself.

If it was received damaged, then the supplier would normally pay / accept the risk*, and I am sure the RM would do so.

* The only / main exception would be if you bought in the basis that you accepted shipping at your risk, or the cost and risk of return, which in any case should not apply if faulty / defective goods were supplied, because that would be the supplier's fault.

😎

 

[paulmerton]

8 hours ago, LawrenceChard said:

If it was received damaged, then the supplier would normally pay / accept the risk*, and I am sure the RM would do so.

* The only / main exception would be if you bought in the basis that you accepted shipping at your risk, or the cost and risk of return, which in any case should not apply if faulty / defective goods were supplied, because that would be the supplier's fault.

😎

 

Even if you are returning it due to a change of mind, if the mint has provided the return postage label then all liability lies with them once you hand it over to the post office.

[Taikonaut]

I think there is next to no quality control at the Royal Mint and they just hope mugs will accept the flawed ones. If people return all the the flawed coins it would cut into their profit. If you look at their "Careers" page they are not exactly hiring people to do quality control. Anyone with 3 months numismatic training would have done a better job.