The Royal Tudor Beasts - Royal Mint Launch Event, Oct 7

[blackadder]

11 minutes ago, CollectorNo1 said:

I guess the question is...do we put up with this all the time and going forward receiving the same standards from the RM....Or do we actually do something about it instead of complaining on here about the c**p coins we receive every time a new coin or,series that they produce?????????

 

I've avoided the RM for the most part for ages,then on my first order in ages you get complete terrible.

It's not even just small marks,It's large dents and just insane marks on so called proof coins.

[Foster88]

Well sadly I have to add to this that I received a replacement 1oz Panther today and it’s going back. 😩

A three week wait, which I didn’t mind as I’d rather receive a better coin but it looks like it has some sort of grease marks on the reverse.

A bit like yours in photo one of your post @blackadder I don’t know how to describe other than a mark like a finger print but it isn’t a finger print.

It’s a shame but I’ll be asking for a refund this time. I don’t want to be on first name terms with the ladies in the post office. 🙄

[blackadder]

12 minutes ago, Foster88 said:

Well sadly I have to add to this that I received a replacement 1oz Panther today and it’s going back. 😩

A three week wait, which I didn’t mind as I’d rather receive a better coin but it looks like it has some sort of grease marks on the reverse.

A bit like yours in photo one of your post @blackadder I don’t know how to describe other than a mark like a finger print but it isn’t a finger print.

It’s a shame but I’ll be asking for a refund this time. I don’t want to be on first name terms with the ladies in the post office. 🙄

I'll try one more time then just ask for a refund Think of @272 he's sent 9 back lol.

[272]

3 minutes ago, blackadder said:

I'll try one more time then just ask for a refund Think of @272 he's sent 9 back lol.

Well my postie said he had poorly labelled parcel (got delayed as a result) for me he was going to deliver tomorrow. If that turns out to be a replacement of the 2ozs I sent back last week it could be 10! 

[blackadder]

6 minutes ago, 272 said:

Well my postie said he had poorly labelled parcel (got delayed as a result) for me he was going to deliver tomorrow. If that turns out to be a replacement of the 2ozs I sent back last week it could be 10! 

lol not good is it you know we are all just getting other peoples returns right.

[CollectorNo1]

7 minutes ago, blackadder said:

lol not good is it you know we are all just getting other peoples returns right.

Right.......the RM won't mint any new coins etc..they will just send out the coins that other people who are not happy with and have sent back.... to other clients....🙄

[272]

13 minutes ago, blackadder said:

lol not good is it you know we are all just getting other peoples returns right.

Well the issue numbers are getting higher. I started with ones in the first 100 - I'm now at the 4000+ mark!

[blackadder]

1 minute ago, 272 said:

Well the issue numbers are getting higher. I started with ones in the first 100 - I'm now at the 4000+ mark!

Yeah i got a 4000 one to lol 😄

[westminstrel]

My 1 Oz and 2 Oz coins have been shipped this week. I am hoping for the best! 🤞🏽

[AndrewSL76]

6 minutes ago, westminstrel said:

My 1 Oz and 2 Oz coins have been shipped this week. I am hoping for the best! 🤞🏽

Surely you mean ‘hoping for the beast!’?

[westminstrel]

13 minutes ago, AndrewSL76 said:

Surely you mean ‘hoping for the beast!’?

Hoping for the best beast? 😅

[SilverDrum]

3 hours ago, westminstrel said:

Hoping for the best beast? 😅

The tudor Tigger?

[Stacktastic]

Are these milk spots lads one large one and 3-4 smaller ones. 
one of my one oz Tudor proofs. 

Im sending this and the 2oz back this week - is there a limited time period?? 

The colour looks like toning but its just the photo. 
Otherwise spot on!! 

Edited November 11, 2021 by Stacktastic

[HerefordBullyun]

Mine arrived today Have to say the 2oz they sent me looks immaculate. I cannot find any fault with mine but I did say i wanted a good one on the phone becuase many were being sent back!

Edited November 11, 2021 by HerefordBullyun

[CollectorNo1]

21 minutes ago, Stacktastic said:

Are these milk spots lads one large one and 3-4 smaller ones. 
one of my one oz Tudor proofs. 

Im sending this and the 2oz back this week - is there a limited time period?? 

The colour looks like toning but its just the photo. 
Otherwise spot on!! 

It's deff marked and looks like early milkspots 🥺

[272]

44 minutes ago, Stacktastic said:

Are these milk spots lads one large one and 3-4 smaller ones. 
one of my one oz Tudor proofs. 

Im sending this and the 2oz back this week - is there a limited time period?? 

The colour looks like toning but its just the photo. 
Otherwise spot on!! 

14 day returns policy for proof / commemorative returns.

[272]

I spoke to their customer engagement manager yesterday and they arranged the collection my latest batch of defective 1ozs today.

Apparently if someone returns something more than once because of a defect/quality issue its meant to go straight to the production manager to review and sort out.

But I was told its always best to contact the customer service team if there is a quality issue (which I had) as the returns team doesnt track multiple returns. They just focus on processing each request i.e - replace or refund.

I've been promised an uptodate next Tuesday in terms of next steps. 

[272]

Got another set of 2 OZs - just as bad as the previous coins with rash marks, scratches and dents. I've just attached the dents as I can't be bothered to show all the others plus these were the first issues I spotted with my naked eye. So I'm at a total of 11  individual coins returned to date. Is that a forum record (excluding sets of course)? 

[James32]

7 minutes ago, 272 said:

Got another set of 2 OZs - just as bad as the previous coins with rash marks, scratches and dents. I've just attached the dents as I can't be bothered to show all the others plus these were the first issues I spotted with my naked eye. So I'm at a total of 11  individual coins returned to date. Is that a forum record (excluding sets of course)? 

Ahhh this is shambolic now at this stage.

Dare I say, maybe this isn't the series for you😁

[272]

1 minute ago, James32 said:

Ahhh this is shambolic now at this stage.

Dare I say, maybe this isn't the series for you😁

Not in silver at any rate! I already have a call scheduled for Tuesday with their customer engagement manager. so will be interesting to see how they plan to make it up to me.

[James32]

2 minutes ago, 272 said:

Not in silver at any rate! I already have a call scheduled for Tuesday with their customer engagement manager. so will be interesting to see how they plan to make it up to me.

At this rate, anything less than inviting you into the mint to cast/mint your own is unacceptable 😁

Seriously though they need to step up.

[Mtaybar]

This is beyond ridiculous now. I thought it was poor by your last post about them..... This is just piss poor beyond words at this point. 

[272]

1 hour ago, James32 said:

At this rate, anything less than inviting you into the mint to cast/mint your own is unacceptable 😁

Seriously though they need to step up.

I'd take a 2022 sovereign proof.....

[motorbikez]

1 hour ago, 272 said:

 So I'm at a total of 11  individual coins returned to date. Is that a forum record (excluding sets of course)? 

 

 

That is absolutely ridiculous, you get an A* for persistence, RM get a U for useless customer service.

[Oliman]

Finally received my replacement 10oz coin number 70. 

Clusters of milk spots on queens side and one large one near the 1. 

Huge clumps forming on the rim also. 

Beyond a joke