Queens beasts set

[Roy]

Now that works!

I'm a bit underwhelmed with the 2 oz bullion tbh.

 

[Rll1288]

Really? as a bullion coin its pretty good to me 🙂

[dikefalos]

They might have scratches and spots, but it's bullion with a competitive price. You can find them in Europe for around 48£ / 56€. And still one of the nicest coin designs ever. Can't wait to hold them in hands. 

[Rll1288]

26 minutes ago, dikefalos said:

They might have scratches and spots, but it's bullion with a competitive price. You can find them in Europe for around 48£ / 56€. And still one of the nicest coin designs ever. Can't wait to hold them in hands. 

You tease us as we (in the UK) can't get them for that price 😞

[FlorinCollector]

@NewCoins Just to let you know I phoned there and was told that my funds have been sent back to me. Will just take a few days for it to show on my bank account. 

[NewCoins]

14 minutes ago, FlorinCollector said:

@NewCoins Just to let you know I phoned there and was told that my funds have been sent back to me. Will just take a few days for it to show on my bank account. 

Thanks. Did they mention sending a replacement?

[LawrenceChard]

23 hours ago, Frenchie said:

Second set received, better than the first one, but still with milk spots on most coins...return... 

 

 

 

Maybe third time lucky? ☺️

[NewCoins]

1 minute ago, LawrenceChard said:

Maybe third time lucky? ☺️

If my second set, should it ever arrive, be substandard I will be looking for assurances that the third will be tip top, or will be asking for a refund. Along with a strongly worded email !

[LawrenceChard]

1 minute ago, NewCoins said:

If my second set, should it ever arrive, be substandard I will be looking for assurances that the third will be tip top, or will be asking for a refund. Along with a strongly worded email !

In Welsh? ☺️

[FlorinCollector]

@NewCoins Never mentioned it just said I can see we have received your return and we have also released funds. 

[LawrenceChard]

5 minutes ago, FlorinCollector said:

@NewCoins Never mentioned it just said I can see we have received your return and we have also released funds. 

I meant are you going to send your strongly worded e-mail in Welsh?

☺️

[NewCoins]

17 minutes ago, LawrenceChard said:

In Welsh? ☺️

wrth gwrs

[LawrenceChard]

21 minutes ago, NewCoins said:

wrth gwrs

Dn't th Wlsh s vwls? ☺️

[GoldDiggerDave]

25 minutes ago, NewCoins said:

wrth gwrs

Just type it like you have fallen asleep at the key board, you just might come up with the most perfect complaint letter in Welsh! 

ehwoji  klwn edna w l wlew alk  lew lk e

 

[dikefalos]

10 minutes ago, GoldDiggerDave said:

Just type it like you have fallen asleep at the key board, you just might come up with the most perfect complaint letter in Welsh! 

ehwoji  klwn edna w l wlew alk  lew lk e

 

My english is bad but my welsh should be great

[LawrenceChard]

1 hour ago, GoldDiggerDave said:

Just type it like you have fallen asleep at the key board, you just might come up with the most perfect complaint letter in Welsh! 

ehwoji  klwn edna w l wlew alk  lew lk e

 

 

I copied that into Google Translate - Detect Language, and got:

(Polish detected) ehwoji klwn one in l infusion alk lev lk e

So I tried it again selecting Welsh, and got:

ehwoji klwn Edna w l e lk lion wlew alk

Anybody heard of the infinite number of chimpanzees theorem? 🙂

[VelociteeSteel]

2 hours ago, LawrenceChard said:

Anybody heard of the infinite number of chimpanzees theorem? 🙂

Yes...

[FlorinCollector]

Just to keep everyone updated- I just checked and have now been fully refunded.

[Jeffers46]

The mint have received my returned set but it has not been inspected yet. The chap did say that if enough people return the sets then a re-strike is likely.  The absence of a concrete policy on this matter is a little alarming, and the customer service people seem to give generic responses.

 

He did say that over 100 sets still need to be sent out/minted, so chances of getting a brand new set are high?

All still up in the air a bit really, waiting for them to contact me. 

[Jeffers46]

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.

HeadofCustomerServices@royalmint.com

Queens Beasts 2021 ten coin 2 ounce set

Dear Sir or Madam,

 

I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.

 

This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.

 

For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.

 

What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?

 

Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.

 

Yours sincerely,

 

 

[Rll1288]

21 minutes ago, Jeffers46 said:

Right I'm not mucking about anymore- You can email directly the head of customer service at the mint, (use the email address below if you cant find it on the website) so I have sent this: Feel free to use my template too.

HeadofCustomerServices@royalmint.com

Queens Beasts 2021 ten coin 2 ounce set

Dear Sir or Madam,

 

I am writing to let you know how disappointed I was in the quality of the above set I recently received from the Royal Mint and then had to return.

 

This a brilliant series and I have collected almost of the coins and I was delighted to obtain one of these very limited sets.  When it arrived immediately I noticed something wrong with a large number of the coins- they were covered in little milk spots, much the same as a decorators radio, if you have ever seen one.

 

For such a prestige set of coins surely this not acceptable?  I am a member of the silver forum, and there is a thread on there where we share images of these coins that we receive. Nearly all of the people on there complained about this same problem- spotting on proof coins. I would recommend you read this thread- https://www.thesilverforum.com/topic/50701-queens-beasts-set/ to see for yourself the multiple issues experienced by the purchasing members.

 

What will happen to my returned set now? As so many of the sets have experienced problems will you be re-striking these coins to honour your customers? I do hope so. How could these coins have been sent out, given that the spotting was obvious to anyone looking? Is quality control in need of improvement?

 

Please take action on this issue as I would hate to be put off from purchasing proof coins from the mint in the future.

 

Yours sincerely,

 

 

Well said.... I am a firm supporter of the RM and spend a fair bit on acquiring their goods... That said I agree that quality seems to have taken a back seat and we must get them to provide a better service for its customers.. It will (in the long run) benefit them as well to ensure their products are seen as quality and not sub standard... Up the quality revolution......🤘

[NewCoins]

Just rang the mint. They said a replacement will come but they are being restruck.

I have asked when and they don't know. It seems good news provided it's accurate.

 

[NewCoins]

They just phoned me back to confirm when. Mid to late August.

[Rll1288]

28 minutes ago, NewCoins said:

They just phoned me back to confirm when. Mid to late August.

Wow... Hopefully my ones sent for grading will be back.... be interesting to see how they fair against new struck ones

[FlorinCollector]

I really hope when you guys wait that time it is worth it 🙏