Goldsilver.be refuse to send my order?

[sovereignsteve]

8 hours ago, savoyard said:

It's quite clear somebody has or has had a financial interest here in pushing GS.BE. I'm watching this space. This is not the end of the story.

Everyone who plans to use them in the future has a financial interest in them. Looking at the whole picture, that seems to be a lot of people on here.

[Tingles]

9 hours ago, savoyard said:

It's quite clear somebody has or has had a financial interest here in pushing GS.BE. I'm watching this space. This is not the end of the story.

Yes, very similar plot to 'Murder at the vicarage', I suspect it's the aged vicar's wife - she's far too young and saucy to be innocent in this dastardly affair. 

[MoralHazard]

It looks rather co-incidental that for this same company there are multiple ongoing issues with them. Refusal to send orders, items missing, mysterious theft of packages and so on. We do not have had to hear similar stories from other precious metal dealers? In my opinion people using them (to save few bucks) are collecting pennies in front of steamroller

 

[Roy]

On 27/10/2018 at 09:35, Attilio said:

I have not noticed anyone siding with GS.be,merely stating that they have had many orders and are happy with their services is not taking sides.

 

12 hours ago, savoyard said:

It's quite clear somebody has or has had a financial interest here in pushing GS.BE. I'm watching this space. This is not the end of the story.

What I have noticed is people joining the forum, as standard members, just to complain about goldsilver.be and then not talk about anything else.

No conversation, no discussions, no photos or sales ads...just stirring up trouble for goldsilver.be.

I can't remember their names but we have Mr Kleiner here and there was a lass called janeey. There have been more but as I say, they disappear soon after and I forget their names.

If a long standing member had the same issue, I'd listen but for others I'll question their motives. What are they up to?

[blackadder]

10 minutes ago, Roy said:

I can't remember their names but we have Mr Kleiner

To be fair to him I think he got himself into a right mess,and came looking for help/advice.Rather then with the aim of stirring up trouble.

 

[Roy]

5 minutes ago, blackadder said:

he got himself into a right mess

Yes, he did.

[Coolsmp]

23 hours ago, Golddigger69 said:

I did not read all this stuff now but "kleiner" sorry but you seem somehow like an naive idiot.

I would have gone to a lawyer yesterday and not openly discuss my tactics for a law suit for the enemy to read. Now even their faulty terms of condition which would have broken their neck in front of courts were edited.

My advice, stop discussing your tactics here. 

 

 

Thats the whole point of the forum to seek advice and discuss tactics on here

[Guest]

On 28/10/2018 at 11:29, vanderPoot said:

Oh yeah? 

Who is it then? That is something we all need to know.

Please share

What a silly strawman question! How could I possibly know some anonymous user's real name? Do you know mine? Give me a break!

I'm only noticing that this is the only bullion forum where GS.BE is propped up. Some people are defending the indefensible. Wake up!

[jultorsk]

20 minutes ago, savoyard said:

What a silly strawman question! How could I possibly know some anonymous user's real name? Do you know mine? Give me a break!

I'm only noticing that this is the only bullion forum where GS.BE is propped up. Some people are defending the indefensible. Wake up!

I'm sure the inquiring minds only want to know the usernames you're having in mind... not the real names...

On 29/10/2018 at 07:17, Golddigger69 said:

I did not read all this stuff now but "kleiner" sorry but you seem somehow like an naive idiot.

One might be inclined to concur if it wasn't for the fact that Kleiner appears to haul from Sweden. It is 100% plausible that a Swede could - completely innocently and in full, genuine good faith - contact a vendor and attempt to negotiate ("diskutera") a situation of an unexpected shortfall of funds, and be completely and utterly perplexed about what happened with the order cancellation and the aftermath. Swedes can be like that, just look at their society and you'll notice plenty of evidence. It is equally plausible that a hard-nosed businessman such as a Belgian bullion dealer cannot fathom that someone could possibly think this way. The unfortunate rest is just irrevocable downhill, lost in translation and escalation of emotion. 

[Attilio]

57 minutes ago, jultorsk said:

I'm sure the inquiring minds only want to know the usernames you're having in mind... not the real names...

One might be inclined to concur if it wasn't for the fact that Kleiner appears to haul from Sweden. It is 100% plausible that a Swede could - completely innocently and in full, genuine good faith - contact a vendor and attempt to negotiate ("diskutera") a situation of an unexpected shortfall of funds, and be completely and utterly perplexed about what happened with the order cancellation and the aftermath. Swedes can be like that, just look at their society and you'll notice plenty of evidence. It is equally plausible that a hard-nosed businessman such as a Belgian bullion dealer cannot fathom that someone could possibly think this way. The unfortunate rest is just irrevocable downhill, lost in translation and escalation of emotion. 

Well said,very sensible post.

[Silverhunter]

1 minute ago, Golddigger69 said:

@kleiner 

"shortly after, I contacted GoldSilver.be and asked for alter in my order (11600 euro). I wanted to buy exact same coins but less., - 9000 euro. - because that was all I had at that time. (difference = 2600 euro)."

@Kleiner

Last year i made like 5800 Euro loses in the books with my silverinvest. I still was manly enough to take the loses and not let the vendor pay for my faulty decisons.

I am not justifying their actions but i fully understand why gs.be is at mad at you. For me it makes it even more worse that you mention you would have but it anyway but at a cheaper price. You cant do something like that!!!!!! Thatswhy i called you naive idiot. 

I think you are reading this wrong he is say he wants to buy the same type of coins but a smaller volume 

[Kleiner]

3 minutes ago, Golddigger69 said:

@silverhunter

Ahh i understand. ok. I thought the spot had changed after his order and he regreted his decisions.

@kleiner Ok sorry then its not as that bad as i though but still bad because you spend money you didnt have.😁

Anyhow we will kick you out your misery with them.

It's ok. Perhaps I was not clear in my statement. I am trying my best.

[Abyss]

I have just experienced the opposite original author posted. Setup email alerts on Hatton Garden metals https://www.hattongardenmetals.com/ inform me when they have back in stock 1 oz Gold in Queens Beasts Lions/Griffins or Dragons.

Had automated alert this morning saying that the Dragons back in stock. Pulled the trigger on eight coins and paid in full (confirm money left my account). Nice lady from Hatton Garden rang me this morning to let me know their supplier made a mistake and these coins not available and should not have appeared on their website as available stock. I stated that I am willing to wait for delivery and after she investigated further had a another call stating they would refund my purchase in full and would provide me free shipping on my next purchase.

In the terms conditions when you buy or sell your gold you are agreeing to these. Unfortunately I cannot demand delivery and I have to settle for a full refund and the gesture of good will receive free postage on the next order. I have no issues with what has happened as part of their T&C. It is a shame that the public cannot cancel their orders but the dealer have the right to cancel.

 

I can imagine situation where SHTF/Black Swan event happened gold and silver prices going parabolic and the dealers already taken payment for orders and were in the process of shipping them would have the legal right to cancel those orders and refund their clients money even if stock was available.

 

[sovereignsteve]

An example of good customer service from HGM.

Last year I had occasion to return a 1887 £5 sov to them as I found out it was a fake when I sent it to PCGS for grading. A little embarrassing for me as I thought it was genuine!
I had bought it from them about 2 years previously and they refunded me the full purchase price even though gold spot had fallen substantially in the meantime.

[blackadder]

2 hours ago, Abyss said:

In the terms conditions when you buy or sell your gold you are agreeing to these. Unfortunately I cannot demand delivery and I have to settle for a full refund and the gesture of good will receive free postage on the next order. I have no issues with what has happened as part of their T&C. It is a shame that the public cannot cancel their orders but the dealer have the right to cancel.

 

I can imagine situation where SHTF/Black Swan event happened gold and silver prices going parabolic and the dealers already taken payment for orders and were in the process of shipping them would have the legal right to cancel those orders and refund their clients money even if stock was available.

 

And that most likely happens,but yes a contentious topic however they did phone you,and reply via email professionally and dealt with it in a timely manner.

This is what gs.be did not do,and like i keep saying could have sorted this out before it turned into all this.

[Abyss]

10 minutes ago, blackadder said:

And that most likely happens,but yes a contentious topic however they did phone you,and reply via email professionally and dealt with it in a timely manner.

This is what gs.be did not do,and like i keep saying could have sorted this out before it turned into all this. 

Ordered my coins before 7am, received first call from HGM 9.15am started with an apology to me and lady HGM went back to their supplier to try and source the coins that I am after including others. An hour later same lady called me back to apologies again stated HGM cannot hold onto customers money due changes in Gold prices and initiated a full refunded while on the phone and stated the funds will be back in my account for the next business day and offered free delivery on my next order due to the inconvenience.

Yes I am disappointed could not get the coins I was after BUT the whole affair resolved in a couple of hours and most importantly with no ill will from either party.

[BackyardBullion]

Just now, Abyss said:

Ordered my coins before 7am, received first call from HGM 9.15am started with an apology to me and lady HGM went back to their supplier to try and source the coins that I am after including others. An hour later same lady called me back to apologies again stated HGM cannot hold onto customers money due changes in Gold prices and initiated a full refunded while on the phone and stated the funds will be back in my account for the next business day and offered free delivery on my next order due to the inconvenience.

Yes I am disappointed could not get the coins I was after BUT the whole affair resolved in a couple of hours and most importantly with no ill will from either party.

Plus free postage on your next order, sounds like a fair deal to me!

[vanderPoot]

6 hours ago, savoyard said:

What a silly strawman question! How could I possibly know some anonymous user's real name? Do you know mine? Give me a break!

I'm only noticing that this is the only bullion forum where GS.BE is propped up. Some people are defending the indefensible. Wake up!

Ehm okay buddy...

Of course the user's name, so come on, spit it out

[Guest]

3 hours ago, vanderPoot said:

Ehm okay buddy...

Of course the user's name, so come on, spit it out

What's the point of spitting one or two or three usernames? They might well be all sockpuppets. When you see somebody defend the indefensible, you wonder if they are incredibly brave or incredibly stupid.  

[ilovesilverireallydo]

I am no sock puppet, but in 

Gsbes defence, there was another recent case on a Silver group where a persons delivery via Yodel turned up an empty box.

he raised it with them, and they investigated, and resent him his coins, substancial volume, as their tracking indicated that the parcel became lighter at the airport and they are claiming through their insurance, without making the customer wait. 

[Mcgrimes]

3 hours ago, Abyss said:

 offered free delivery on my next order due to the inconvenience

Group buy C/O Abyss?

On 28/10/2018 at 21:17, Golddigger69 said:

I did not read all this stuff now but "kleiner" sorry but you seem somehow like an naive idiot.

I would have gone to a lawyer yesterday and not openly discuss my tactics for a law suit for the enemy to read. Now even their faulty terms of condition which would have broken their neck in front of courts were edited.

My advice, stop discussing your tactics here. 

 

 

You definitely need to read the facts before passing judgment like that

[kimchi]

@Kleiner any update?

[Attilio]

Any developments Kleiner? 

[Kleiner]

Hello everyone,

Now It is 33 days ago since I made the order (the one they refuse to ship) on https://goldsilver.be/en/
Still trying to get in touch with them without any response. Nothing has happened at all.

[kimchi]

8 minutes ago, Kleiner said:

Hello everyone,

Now It is 33 days ago since I made the order (the one they refuse to ship) on https://goldsilver.be/en/
Still trying to get in touch with them without any response. Nothing has happened at all.

Thanks for the update.

I would get legal advice as soon as possible myself (there are various ways to get this free at first in the UK, including from a Solicitor).

I'm surprised you haven't acted on this already considering the amount of money allegedly at stake.