InvestInCoins888

It beggars belief... It’s like a child did it? What were they thinking... 
I knew something was wrong when the courier handed to me and it rattled.

This is the beautiful wooden box my 2 x 1oz Royal Arms Platinum coins were rattling around in all the way from Belgium.
The Box is beautiful and if they hadn’t ruined my 2 pristine coins I’d be quite pleased with it.
Its pretty incompetent and not the shipping companies fault.
Personally I’m all for making PM parcels bigger than necessary as it deters casual postal theft. I’d never dream of leaving 2 coins to rattle around inside a box like this, would you?

It was the absolute lack of ANY kind of customer service in my experience. Mistakes happen, I empathise with that wholeheartedly. They ignored my messages, emails and claimed to not speak English when I finally got through to someone on the phone. They just seemed to hope I’d give up and go away. 
(Just for the record I was extremely polite and very British in all my dealings with them. Maybe I should have made a fuss, perhaps I may have gotten further that way?)
Its the best part of £2000, I don’t know about you, I cannot afford to let that slide and hope my business would survive.
The packaging was simply amateur and the whole reason both coins were delivered ruined. 
I guess as long as nothing goes wrong you’ll be fine. I wouldn’t recommend spending more than you can afford to lose however because if something does go wrong, you’re on you own.

You have hit the nail on the head,  it’s the complete lack of customer service that is the deal breaker here. If they had only bothered to reply to any of the 5 messages and email I sent, a sorry and please return for a refund, I would probably kept them as it was a lot of hassle. 
The ‘stick your head in the sand’ approach to customers issues is a RED light to me. It’s a shame as I’d love to use again, however I’m not one to risk money unnecessarily.

Okay, that pisses me off. I guess it's better than no protection at all, but putting - what, £2,000 retail - of platinum coins into a box and not sealing the bags and not padding the box.. That's a horrible lack of attention. They're just not competent to handle coins. I mean really, this is what they do for a LIVING. How can they not know how to properly package valuable coins? What the bloody hell are they doing?
I was annoyed at the little mark on my 10 ounce silver coin, which devalued it probably £30 - £40. Thank fudge I didn't buy a gold or platinum coin from them. Stuff that, I am not using Goldsilver.be again.
 

You’d think so hey? No, they were in a double plastic coin wallet, no flap, not even sealed shut. Consequently both coins came out and clinked around together, hence the complaint due to two badly scratched and dented coins. If they had bothered to bubble wrap my coins would be fine.
I’m not been a perfectionist about this, with my microscope, I’m taking about 2 badly damaged coins. 

It was the absolute lack of ANY kind of customer service in my experience. Mistakes happen, I empathise with that wholeheartedly. They ignored my messages, emails and claimed to not speak English when I finally got through to someone on the phone. They just seemed to hope I’d give up and go away. 
(Just for the record I was extremely polite and very British in all my dealings with them. Maybe I should have made a fuss, perhaps I may have gotten further that way?)
Its the best part of £2000, I don’t know about you, I cannot afford to let that slide and hope my business would survive.
The packaging was simply amateur and the whole reason both coins were delivered ruined. 
I guess as long as nothing goes wrong you’ll be fine. I wouldn’t recommend spending more than you can afford to lose however because if something does go wrong, you’re on you own.

This is the beautiful wooden box my 2 x 1oz Royal Arms Platinum coins were rattling around in all the way from Belgium.
The Box is beautiful and if they hadn’t ruined my 2 pristine coins I’d be quite pleased with it.
Its pretty incompetent and not the shipping companies fault.
Personally I’m all for making PM parcels bigger than necessary as it deters casual postal theft. I’d never dream of leaving 2 coins to rattle around inside a box like this, would you?

That's the big concern for me too. Goldsilver.be don't DO customer service; if my order went walkabout my only avenue of assistance would be the parcel delivery company. It seems to be much the same story with European Mint, but as someone pointed out, they don't actually offer shipping, only a third-party link (which would be fine, but they don't make it at all clear on their website that they don't guarantee delivery - and that's a big deal). Goldsilver.be IMO aren't worth the price saving, it's too much stress and hassle when things go wrong. I appreciate that they are a mom & pop store  and they haven't got the time or energy to be dealing with every little paranoid BS email, but I don't find their attitude "charming and eccentric", just rude.
Between the two, I'd rather go with European Mint, but I'm really starting to see the pros of dealing with UK based dealers like Chard's and Baird's and Bleyer.

Thank @Leonmarsh lovely 10oz bar 
And more four horsemen Antiqued

1kg Silver Bars

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

Many thanks to @LawrenceChard Chards @ChardsCoinandBullionDealer For this super purchase! A bit of an oxymoron, Sussie Gold Silver... Fabulous customer service when the system failed on the payment page, spot ran away, yet Chards honoured the deal at nearly a £50 loss to them.
 
They have also dispatched an order made via Platinum Deals that Chards offer exclusively for Platinum members, thanks @ChrisSilver. Again Chards offered a deal I suspect they may have forgotten about, as they set it up back when Spot was LOW! Yet they have honoured the deal without question, letting me buy the cheapest silver available in the UK! Sent today so watch this space...

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

Many thanks to @LawrenceChard Chards @ChardsCoinandBullionDealer For this super purchase! A bit of an oxymoron, Sussie Gold Silver... Fabulous customer service when the system failed on the payment page, spot ran away, yet Chards honoured the deal at nearly a £50 loss to them.
 
They have also dispatched an order made via Platinum Deals that Chards offer exclusively for Platinum members, thanks @ChrisSilver. Again Chards offered a deal I suspect they may have forgotten about, as they set it up back when Spot was LOW! Yet they have honoured the deal without question, letting me buy the cheapest silver available in the UK! Sent today so watch this space...

Many thanks to @LawrenceChard Chards @ChardsCoinandBullionDealer For this super purchase! A bit of an oxymoron, Sussie Gold Silver... Fabulous customer service when the system failed on the payment page, spot ran away, yet Chards honoured the deal at nearly a £50 loss to them.
 
They have also dispatched an order made via Platinum Deals that Chards offer exclusively for Platinum members, thanks @ChrisSilver. Again Chards offered a deal I suspect they may have forgotten about, as they set it up back when Spot was LOW! Yet they have honoured the deal without question, letting me buy the cheapest silver available in the UK! Sent today so watch this space...

Many thanks to @LawrenceChard Chards @ChardsCoinandBullionDealer For this super purchase! A bit of an oxymoron, Sussie Gold Silver... Fabulous customer service when the system failed on the payment page, spot ran away, yet Chards honoured the deal at nearly a £50 loss to them.
 
They have also dispatched an order made via Platinum Deals that Chards offer exclusively for Platinum members, thanks @ChrisSilver. Again Chards offered a deal I suspect they may have forgotten about, as they set it up back when Spot was LOW! Yet they have honoured the deal without question, letting me buy the cheapest silver available in the UK! Sent today so watch this space...

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

Many thanks to @LawrenceChard Chards @ChardsCoinandBullionDealer For this super purchase! A bit of an oxymoron, Sussie Gold Silver... Fabulous customer service when the system failed on the payment page, spot ran away, yet Chards honoured the deal at nearly a £50 loss to them.
 
They have also dispatched an order made via Platinum Deals that Chards offer exclusively for Platinum members, thanks @ChrisSilver. Again Chards offered a deal I suspect they may have forgotten about, as they set it up back when Spot was LOW! Yet they have honoured the deal without question, letting me buy the cheapest silver available in the UK! Sent today so watch this space...

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

A purchase from a new seller/member @Empire with thanks to the escrow service of @BackyardBullion 
Fantastic coin at a super price. 
I’m happy to recommend the new seller and BYB service, which was smooth with a capital ‘OO’.
I’m going to have to flip this one to fund a purchase I’m desperate for, if you are interested keep your eyes peeled or give me a shout!
 

Many thanks to @LawrenceChard Chards @ChardsCoinandBullionDealer For this super purchase! A bit of an oxymoron, Sussie Gold Silver... Fabulous customer service when the system failed on the payment page, spot ran away, yet Chards honoured the deal at nearly a £50 loss to them.
 
They have also dispatched an order made via Platinum Deals that Chards offer exclusively for Platinum members, thanks @ChrisSilver. Again Chards offered a deal I suspect they may have forgotten about, as they set it up back when Spot was LOW! Yet they have honoured the deal without question, letting me buy the cheapest silver available in the UK! Sent today so watch this space...