DanielIrwin1987

Hi all Update Sent a second email explaining everything again and the new videos, actually received a replay this time with a response of ok thats strange please can I send them back, which I did ( was happy to return them ) and low and behold they replaced all 3 and sent them out. Turned up and all great 👍 Shame they did not just advise me to return on the first phone call, as this would and could of been sorted ages ago ( thus is life ) Thanks for all your advice 🙏 hopefully this might help someone in the future

Still no reply from them, seems they have just ignored me completely ( not great customer service ) Needed 3 bars to complete a 24 bar holder ( the credit card sized ones ) Will pop them a follow up email and see if thats ignored as well Not going into what I have spent with both companies but, its silly on their part to ignore this. When I first phoned them to question it, I fully expected them to say ( send it back ) which i would have done, then they could of weighed it again and replaced Will keep you updated

Fully agree with the comments, and yes at about 80p its not a massive problem, but it is more the principle over anything else. I bought a set of calibration weights and guess what, all read bang on lol Calibration weights read bang on, but the same problem 1 gram bar still reads under so yeah 🤔 To top it off, someone from Gold.co.uk, has viewed the video I sent them but has not replied 😑

100% agree with you, I very much doubt they weigh the bars before dispatch. The sister company ( from this retailer ) sent me a 10g bar before instead of the 5g I ordered, so they do make mistakes ( yes I sent the 10g back and they sent me the correct 5g ) I doubt it matters what the site is called, so I ordered from gold and the packaging is from bbp lol so they seem to even be sharing the little bags ( sister companys )

Hi guys just did another weigh, please see attached video, also measurements are around the same figures ( scales read the same on the floor as on the work top ) 0.6 / 10.4 / 7.2 mm 0.6 / 10.3 / 7.3 mm 0.6 / 10.4 / 7.2 mm ( carbon fiber digital calipers ) Any recommendations on what calibration weight to buy? In total for the weight of all 3 its reading 2.99 grams, in the grand scheme of things averages out as I have a few from the stack that weighs "over", but if selling one bar at a time I'm going to have to say this one weighs less and have it cheaper ( hopefully won't ever sell ) Please see video 👍 its a link only one

Fully agree, yep its a few peices from a larger combi bar ( Best by new ) which is what I wanted to complete a 24 holder case. I am most probably being over anal, but seemed odd to have never received anything " under weight" then this one does. Don't have a calibration weight, but I do have x amount of brits and they all come out as should, plus a backyard bullion item which is stamped with a weight and the scales match that weight also. Thanks for the reply will pop up some pics and a video this evening to try and show my confusion 🙂

Will post some pics up this evening and yep have some digital calipers so will also check, ( didn't think todo that before so thank you )

Will pop some pictures up this evening 🙂 unfortunately can't post the video as its got my address and order number but can make another 👍

Hi the 3 bars read as 101, 100, and 0.98 gram, the video i sent them shows me weighing all 3, 1 at a time, and showing in ozt, I don't think its the scales at fault as I have never had a under reading before, I have 21 other 1 gram bars in silver plus gold and all read 1 gram or just over, which is the concern, I know I'm worrying over a 0.02gram but its still abit hmm lol. Also I have x amount of Brits, all weighing bang on ( on the same scales ) have a backyard bullion, silver 1ozt which is stamped at x weight and the scales match that perfectly 🤔

Hi thanks for looking I received an order from a very well know online retailer, they sent me 3 x 1gram combi bars, 2 are fine but the other weighs in at 0.98 gram. I have never received a 1gram bar under 1gram before ( same scales ), so tried all different ways and "tare" multiple times ( even moving the scales to a different surface ) I contacted the retailer via phone call, who just advised me that it was my scales at fault and they check and don't send out items under weight, so I took a video which I sent them and now waiting for a reply email. Does this sound about right? I have never had any other items under weight before, be it copper, silver, gold, everything else weighs bang on or a tiny bit over My scales are fit for purpose and the first thing I do when ordering anything is open and weigh, and this is the first to be a problem. ( the only thing I can think of is taking it to a pawn broker and seeing if they can double check the weight if that's a thing? ) Thanks in advance for any advice

Have declined the 2021 199 this time so wonder who will get it 👍 Very happy with my 2020 199 😀