PowerCoin

A recent @BackyardBullion you tube shows a new pre-release coloured coin  from @PowerCoin . An Italian outfit for Rome i believe. The coin imho is a good example of where modern mints are using Hi-tech to create some beautiful high-end coins and rounds.

Hi everyone, 
I am from Hong Kong and I have start my collection 2 years ago. Now, I am in the UK.

Hi everyone, just a quick hello from a forum newbie.
I'm a couple of years into my gold/silver buying - I caught the collecting bug and dove in head first without knowing what the hell I was doing. (Some of my early buys included a number of ridiculous novelty coins which I should just chuck into a fountain some day). 
Wish I would have found this forum first, but such as life - we never read the instruction manuals anyway do we?
Found this group via Backyard Bullion's youtube channel, it sounds like this is the place to be!
Cheers 
 
 
 

Hello from Canberra, Australia.
Like many, I like the biggest chunks of gold at the lowest prices possible. In reality I stick mainly to 1/10 gold coins & sovereigns, particularly Australian sovereigns.
For something a little different, I have a penchant for QE II sovereigns in BU & proof & am eagerly awaiting the newly released 2022. 
I'm looking forward to trading with other collectors & stackers here & learning more about the hobby from a British & European perspective.
I am known as Shlomo Goldberg on the Australian Silver Stackers forum.
All the best & look forward to trading.

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

Dear @stefffana,
I partially agree with you on the Tesla example, cause maybe I started to produce your own car that suddenly you don't want anymore. Another example, none of you has ever cancelled a hotel reservation, a plane ticket, a concert ticket or something? I guess that nobody is expecting the full amount back (in some cases the refund is even zero!).
I have also to say that, we barely charged 15% to customers, even if stated in the terms of sales. I invite all customers that wrote above to provide the order number and I can check if they have been really charged 15%... cause we get to that point when nothing else works with the customer.
We always offer a voucher to buy something else, with no expiration, otherwise we charge only 5% to cover not refundable card fees. On the other hand, if the buyer changes his mind (or is tired to wait) who has to cover the expenses created by his decision? Anyway, we compensate these small losses in many other ways, we offer worldwide free shipping for a minimum amount order, we offer loyalty points (discount vouchers) and also personal vouchers in case of unexpected problems, just to make the customer happy. I can guarantee that 5% for a cancelled order is really nothing considering all the benefits that a returning customer can have. Thank you for your thoughts!

Hello @SilverPlatinum,
the payment systems work this way: if you place an order and decide to pay by PayPal or Credit Card, the full amount of the order (that may contain coins in stock, in pre-order or a mix of both) is immediately charged by the payment system. There is nothing handled manually at order time and a shipping time.
But, let's suppose for a moment we would like to handle this manually, imagine how many customers pay by debit cards that have credit to cover the order at placement time, but could have no credit at shipping time. Furthermore, when a coin becomes available and we receive from the mint, let's say 100 pieces (average quantity for us) we have to chase at least 100 customers to ask for payments, handle refused charges etc. These are just few of the multiple issues we may have (change of minds, customers that disappear etc.).
So, for us the pre-order is fully paid and this is the only way to lock-in the price and secure the piece. We don't force anyone, if someone wants to buy when in stock, can simply come back to us when we are ready to ship and place an order then. Yes, by that time for some coins the price could be much higher or the coin sold out... that's the point of the pre-orders, pay in advance and peace of mind.
I am sure that there are many sellers that instead work the way you said, but these are our choices very clear in our terms of sale. Thank you!

@PowerCoin Well done good to see some good will and it goes along way.  Good result for everyone  WELL DONE👍

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@PowerCoin After all the criticism you have received  (I'm never a fan of trial by forum)   well done for stepping up to the plate & sorting the problem out. I'd suggest if anyone has a problem with an official sponsor try messaging them 1st through TSF to see if the issue can be resolved amicably.
 

What can I say, @PowerCoin? Well done!🤗
I am happy to see how elegant you have solved a delicate problem and how responsive you have been when a customer was unhappy.
Many thanks!
Stefan.
 

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@GoldDiggerDave We have checked that order, it was actually charged 15% fees for cancellation and the amount was 60.00 euro (about £50.00). This amount has been fully refunded yesterday, we didn't even keep the not refundable fees that the credit card company applies (about 5%). I think that the customer will also confirm that on this forum soon.

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊

@goldhunter please provide your order number (or your real name by mail or private message) so we can check what happened with your order. If the 15% fee was applied, we will offer a compensation for that because, as said, we barely strictly apply this term of sales and always try to find a compromise. In the worst case we charge just 5% cause this is the real cost for the transaction fees we are charged by the credit card payment gateway (even if you cancel your order just one minute after placement, the fees are taken by the credit card company anyway).
@GoldDiggerDave of course we will make this customer happy and now that we will participate to this forum more often, any member of this beautiful community that has any kind of problem, will have priority with a quick solution.
Have a nice weekend guys! 😊